Mark Schultz | Page 6

Excellent customer service Friendly thanks for the cookies a coffee see you next time for cookies a coffee see you next time for More

by landradeca Verified Customer Verified Customer

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Service was on time, but it took longer than anticipated. I like the coffee and snacks in the waiting room. I like the coffee and snacks in the waiting room. More

by Amartagol Verified Customer Verified Customer

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Excellent service, fair prices, above and beyond experience. Everything was done efficiently and my car was ready earlier than expected. experience. Everything was done efficiently and my car was ready earlier than expected. More

by Jangala Verified Customer Verified Customer

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Attentive, considerate and thorough. They were attentive to our needs, considerate in answering questions and thorough in getting it done. They were attentive to our needs, considerate in answering questions and thorough in getting it done. More

by caltexgal Verified Customer Verified Customer

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Mark is always very helpful, knowledgeable, and friendly. And the the dealership always does outstanding work! And the the dealership always does outstanding work! More

by rogerwildey Verified Customer Verified Customer

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Very nice dealership, the atmosphere was very good. I will return for some maintenance due on my vehicle I will return for some maintenance due on my vehicle More

by travelazhawaii Verified Customer Verified Customer

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Quickly addressed my issue. Mark is friendly and efficient. I went in to have a tire leak patched. I was surprised they didn't add air to the tire afterwards. Mark is friendly and efficient. I went in to have a tire leak patched. I was surprised they didn't add air to the tire afterwards. More

by schulenberg1 Verified Customer Verified Customer

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Great service- Kyle was very knowledgeable and prompt in getting me in and out. Highly recommend. getting me in and out. Highly recommend. More

by m_brieger Verified Customer Verified Customer

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The driver Hector is clearly not qualified to be a professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. professional driver - he is unable to follow Google Maps directions and was insisting they never are accurate when the ones to my home were correct. This is a big change since 2 years ago when I previously had him as my shuttle driver. The Service Representative Mike Norton at the Service Center on November 2nd didn’t get my text to please check the tire sidewalls since I knew at least one was bad. Mark Schultz - a truly fantastic service representative- had done a Walk Around my car 2 years prior and seen it. Mike even had trouble seeing my text when I called a few hours later, having not heard back from him. On Friday November 7th, the brand new front passenger tire was flat after just two 4 minute drives, 5 days after I got the car home the Sunday prior. When I called, Service Representative Mike Johnson tried to tell me it’s probably a nail, and it would cost me $25. Plus tire weights - after less than 1 week on a new tire! I had the car towed in and they replaced the new tire, with no damage seen on the first one. At first I was told they couldn’t do it the same day - but the service operator suggested I speak with Service Manager Erin, who was wonderful. He told me it would be ready before closing, at no additional charge, and he arranged a shuttle ride for me to pick up the car. Then, on November 15 Saturday, 8 days later, the same tire was flat again. I had the car towed in and Kyle was my service representative- and he was great. He said it’s probably the tire pressure valve and indeed it was found to be loose. It was not loose when I brought the car in for the 4 tires to be changed Nov 2nd. Why isn’t this checked before a customer leaves? Why want this valve checked before - or after - replacing the new tire on Nov 7th? Due to the 3 concerns above (driver, service reps, service mechanics) I won’t be continuing my brand loyalty to Toyota of Santa Cruz after the car was purchased new from them 18 years ago. More

by mercifulheavens Verified Customer Verified Customer

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So far, so good. ..seriously. Great service, efficient in/out and a lift when necessary. A very positive service department. Thanks ..seriously. Great service, efficient in/out and a lift when necessary. A very positive service department. Thanks More

by sparroweye Verified Customer Verified Customer

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