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Mark Stepp
225 Reviews
225 Reviews
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226 Reviews of Mark Stepp
June 30, 2025
When I bought my truck my salesman was knowledgeable and curteous. He is now retired. My service writer, who is Mark Stepp is very honest and reliable. The Quick Lube does a great job to interface with the curteous. He is now retired. My service writer, who is Mark Stepp is very honest and reliable. The Quick Lube does a great job to interface with the customers. All in all they are a great dealership. More
by ALYCIATH
Verified CustomerOther Employees Tagged: James Main
June 19, 2025
There was an issue with my vehicle on the day that I brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifyi brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifying me that my vehicle wouldn't not be worked on that day. I talked to several people. They couldn't provided me the information since Robert was busy. I did not find out until the end of the day that none of the requests were completed period. Due to my previous relationship, Dylan with Robert being good, I did not leave the dealership until the issue was addressed with a supervisor at that time. After I calm down, there was a supervisor that stepped in offered me a car until my vehicle could actually be serviced. I rated this poor because it was a very frustrating day. Not only for me, love for Robert and I really felt like the service department could have worked as a team and I'm providing me information on my vehicle. But continue to refer me to my service person. Robert, who was extremely busy that day. And did I initially book my appointment? My vehicle was brought in through the valet service and sat there the whole day. At the end of the day, I was satisfied that I was able to get a vehicle of no charge. And be able to continue, so work when I did return. So the service department I talk with Robert. He apologized, and I also apologize before becoming upset inside of the dealership, but he understood why and offered to call me when the inspection machine is back up income. Get my vehicle and do my state inspection for me. Within the next week, before I go out of the country. I hope that he follows through, because he's really good and I've always dealt with him. And he's always taking care of me, I do not believe it was all his fault that this happened. I believe the service department as a whole should have worked together as a team to make customers happy. Teamwork was not a part of the day or the customer service experience. I experienced on this past Monday. I will continue to I work with Robert because he's great. And has always been there when I needed his help but to see the service department work together as a whole, helping customers. When other service, people are busy would be even better More
by SHELTON77ALEX
Other Employees Tagged: Robert
June 11, 2025
Always get great service and the staff is the best! Really appreciate the WiFi and workspace available in the waiting area. Really appreciate the WiFi and workspace available in the waiting area. More
by NELSON_MIKESKA
Other Employees Tagged: Shay Piel, James Main, Charlie Tincher, Cowboy Robert Goodman, Charles Smith , Sophi Rosa - Great Job!!
June 10, 2025
Mark made sure I understood everything clearly and communicated effectively. Great advisor. Noga from the rental dept. was also very helpful and efficient. I liked being able to pay the bill online. communicated effectively. Great advisor. Noga from the rental dept. was also very helpful and efficient. I liked being able to pay the bill online. More
by jun2025
June 02, 2025
Amazing experience, quick turn around. I think mark did a very good job. I i I think mark did a very good job. I i More
by Justinvantassell
Other Employees Tagged: Shay Piel, James Main, Charlie Tincher, Cowboy Robert Goodman, Charles Smith , Justin Van Tassell
May 29, 2025
Mark is the best! ! He figures out how to make things work and does al. His due diligence up front to be sure you have a good experience and are we,, taken care of. ! He figures out how to make things work and does al. His due diligence up front to be sure you have a good experience and are we,, taken care of. More
by CAROLYN
May 19, 2025
Mac Haik is wonderful. Absolutely love this dealership. It will always be home for my vehicle. Absolutely love this dealership. It will always be home for my vehicle. More
by CHAIMEBREAUX
Other Employees Tagged: Duane Harris, Shay Piel, James Main, Charlie Tincher, Cowboy Robert Goodman, Charles Smith
May 17, 2025
They were very busy but never did they show any stress. Very clean waiting area and restroom. The only thing negative was to air conditioning. Super cold! Very clean waiting area and restroom. The only thing negative was to air conditioning. Super cold! More
by nannamiller
Other Employees Tagged: Shay Piel, James Main, Charlie Tincher, Cowboy Robert Goodman, Charles Smith
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