Mark Stepp
Mark Stepp at Mac Haik Ford Lincoln

Mark Stepp | Page 21

Service Advisor

Mac Haik Ford Lincoln

7201 S Interstate 35
Georgetown, TX 78626

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4.7
250 Reviews
4.7

250 Reviews

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250 Reviews of Mark Stepp

March 24, 2021

Dealership Rating
Employee Rating

Mark greeted me as soon as I arrived and repairs were completed before the estimated time. The cashier, Sylvia, was friendly hand my car brought around quickly. More

by JOSBORN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 23, 2021

Dealership Rating
Employee Rating

They treat me right every time I take my truck in for service. I highly recommend them. I have a fleet of trucks and repairs are always needed so it nice to have the piece of mind that your vehicle will More

by BILL@AUSTINOVERHEADDOORCOMPANY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edwin Holmstrom, Jason Norman

March 18, 2021

Dealership Rating
Employee Rating

Mac Haik has the best and most Professional service people I have ever dealt with. I called two other shops for quotes and Mac Haik beat there price and turn around time. More

by comiskeyben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Main, Charlie Tincher , Edwin Holmstrom, Trevor Lindell, Jason Norman

March 10, 2021

Dealership Rating
Employee Rating

This is my 4th vehicle from Mac Haik. They have truly built a group of knowledgeable, honest and friendly staff. My experience has been a great one. More

by ALYCIATH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Art Espinosa, Jose Ocampo, Jared and his associate in the aftermarket department were awesome too!

Mar 11, 2021

Mac Haik Ford Lincoln responded

Hi Alyciath, we are very happy to have provided you with such a positive experience! At Mac Haik Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 04, 2021

Dealership Rating
Employee Rating

Mark did a great job. Got the part needed for our car and worked with me to set up a day and time to get repairs done. Called me by end of the day to let me know it was ready to go. More

by TXROB77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

February 25, 2021

Dealership Rating
Employee Rating

Mark Stepp is a great service advisor. Mark is always keeping me informed on what is being done and if anything needs to be addressed with my vehicle's. More

by GREGG.SHIRLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 29, 2021

Dealership Rating
Employee Rating

Shaun from Sales was fantastic to work with and incredibly knowledgeable about Lincoln products. He was a textbook worth of knowledge and sold me after looking at a ton of different brands and cars More

by LEIGHANNAWEBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Creighton Lynn, Shaun Mulligan, Marcelo Rosales (5 stars) good negotiator - friendly

Feb 02, 2021

Mac Haik Ford Lincoln responded

Hello Leigh, we appreciate you taking the time to leave us this feedback. We will be sure to pass along the kind words as well as the concerns to our team, as we are always looking for ways to improve. Please let us know if there is ever anything else we can do for you. Safe travels!

January 21, 2021

Dealership Rating
Employee Rating

Great customer service. I was told my car would be ready in a certain period of time. And, it was ready just as promised. Thank you! More

by OFELIA_MELENDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shay Piel, James Main, Charlie Tincher , Edwin Holmstrom, Trevor Lindell, Jason Norman

January 14, 2021

Dealership Rating
Employee Rating

Mark Stepp was extremely helpful, knowledgeable, and was able to get the recall on my Edge done on the spot! Great service Mark and all!!! THANK YOU! More

by CW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 07, 2021

Dealership Rating
Employee Rating

John was very helpful to my mother and I when helping to show different ford edges. They helped to keep it under our families budget! Thanks More

by talia2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Clay

Jan 07, 2021

Mac Haik Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mac Haik Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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