Mark Stepp | Page 3

Professional polite and fast! Everyone was respectful and knowledgeable. I was in and out fast. Everyone was respectful and knowledgeable. I was in and out fast. More

by faraonguajardo Verified Customer Verified Customer

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Very good service which is the Mac Haik standard. Regardless of whether it’s Dodge, Ford or Lincoln. Regardless of whether it’s Dodge, Ford or Lincoln. More

by Rawhite53 Verified Customer Verified Customer

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Arthur did an amazing job. Attention to detail was spot on. The best experience I’ve ever had buying a vehicle. Since the purchase talking to my family about what a breeze it w Attention to detail was spot on. The best experience I’ve ever had buying a vehicle. Since the purchase talking to my family about what a breeze it was they now know Mac Haik is the way to go. More

by COOPERSWAXONWHEELS Verified Customer Verified Customer

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Doc and Steven were very patient, friendly and professional as we looked at several vehicles before deciding on a purchase. Olga explained all out options and got us through the finance portion qu professional as we looked at several vehicles before deciding on a purchase. Olga explained all out options and got us through the finance portion quickly. We also had work done on a car purchased earlier in the year and both the service depot and the body shop personnel were awesome. More

by ORESTM45 Verified Customer Verified Customer

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When I bought my truck my salesman was knowledgeable and curteous. He is now retired. My service writer, who is Mark Stepp is very honest and reliable. The Quick Lube does a great job to interface with the curteous. He is now retired. My service writer, who is Mark Stepp is very honest and reliable. The Quick Lube does a great job to interface with the customers. All in all they are a great dealership. More

by ALYCIATH Verified Customer Verified Customer

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The Service Manager was the best. He listened to my problem and took care of it. He listened to my problem and took care of it. More

by goldiebobo Verified Customer Verified Customer

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There was an issue with my vehicle on the day that I brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifyi brought it in, but I have worked with Robert many times before. On this particular day, there was no teamwork. Between the service department notifying me that my vehicle wouldn't not be worked on that day. I talked to several people. They couldn't provided me the information since Robert was busy. I did not find out until the end of the day that none of the requests were completed period. Due to my previous relationship, Dylan with Robert being good, I did not leave the dealership until the issue was addressed with a supervisor at that time. After I calm down, there was a supervisor that stepped in offered me a car until my vehicle could actually be serviced. I rated this poor because it was a very frustrating day. Not only for me, love for Robert and I really felt like the service department could have worked as a team and I'm providing me information on my vehicle. But continue to refer me to my service person. Robert, who was extremely busy that day. And did I initially book my appointment? My vehicle was brought in through the valet service and sat there the whole day. At the end of the day, I was satisfied that I was able to get a vehicle of no charge. And be able to continue, so work when I did return. So the service department I talk with Robert. He apologized, and I also apologize before becoming upset inside of the dealership, but he understood why and offered to call me when the inspection machine is back up income. Get my vehicle and do my state inspection for me. Within the next week, before I go out of the country. I hope that he follows through, because he's really good and I've always dealt with him. And he's always taking care of me, I do not believe it was all his fault that this happened. I believe the service department as a whole should have worked together as a team to make customers happy. Teamwork was not a part of the day or the customer service experience. I experienced on this past Monday. I will continue to I work with Robert because he's great. And has always been there when I needed his help but to see the service department work together as a whole, helping customers. When other service, people are busy would be even better More

by SHELTON77ALEX Verified Customer Verified Customer

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Always get great service and the staff is the best! Really appreciate the WiFi and workspace available in the waiting area. Really appreciate the WiFi and workspace available in the waiting area. More

by NELSON_MIKESKA Verified Customer Verified Customer

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Mark made sure I understood everything clearly and communicated effectively. Great advisor. Noga from the rental dept. was also very helpful and efficient. I liked being able to pay the bill online. communicated effectively. Great advisor. Noga from the rental dept. was also very helpful and efficient. I liked being able to pay the bill online. More

by jun2025 Verified Customer Verified Customer

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Mark was an amazing service advisor. I typically wish service went better but he really made the entire experience perfect I typically wish service went better but he really made the entire experience perfect More

by JOSEPH.CLAWSON Verified Customer Verified Customer

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