Mark Timen

2015 Ford Escape I have to start by saying Lue Vascek was vary nice and helpful when I bought my Vehicle. About a week later I noticed my car was starting hard. The n I have to start by saying Lue Vascek was vary nice and helpful when I bought my Vehicle. About a week later I noticed my car was starting hard. The next morning dead will not start or crank. Jumped started drove 1 hour to work shut my car off and would not start again! I called Lue first to give them the chance to take care of a customer as they should. They said they would not do anything for me that they checked the battery during service and it was fine it was on me. I find this completely unacceptable 8 days after purchase. I will not be returning for service or any sales. I understand that this car is "As is" but 8 days after purchase is unacceptable and to not even offer to take care of me in any way is unacceptable. This will take a possible life long customer in to someone who will tell everyone he meets About there poor customer service. I worked at Ganley Village for 4 years as a tech and we would do anything to take care of a customer to make sure they return. That is customer service there are to many dealerships out there to go to a dealer that will not take care of it's customer. I am extremely disappointed in this experience if I could give 0 stars I would. More

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Trouble service Jay Buick they are trouble they try to make me pay 1400 for a guess the dealer suppose to tell u what wrong with your car not to guess and make u send Jay Buick they are trouble they try to make me pay 1400 for a guess the dealer suppose to tell u what wrong with your car not to guess and make u send money trouble service. I bought a 2014 impala from jay had it for 16months and I have put over 2,000dollars in this car in the past 16months they will sale u anything More

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Excellent They gave me all the options, they listened to my needs. No high pressure games and were the nicest to deal with. They found the car I was looking for They gave me all the options, they listened to my needs. No high pressure games and were the nicest to deal with. They found the car I was looking for and worked within my budget. They took the time to explain all the features. I toured the dealership and met alot of great people More

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Above and Beyond I have been dealing with Jay Buick Gmc since 2006. I am on my fifth car with them. They will do whatever it takes to make you, the customer happy. Sur I have been dealing with Jay Buick Gmc since 2006. I am on my fifth car with them. They will do whatever it takes to make you, the customer happy. Sure anyone can sell you a car, but the owners of Jay are readily accessible too interact with you as a person, not just a customer. They want you to be a happy customer and someone who will return time and time again. Sales is only the beginning of the process. More importantly is their service department. They have excellent write up people, who have excellent follow up. They will take the time to explain what needs to be done and why. The mechanics will also explain to you anything you have a question about the operation of your car. Everyone there will greet you with a smile. You could do worse, but unlikely better. More

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Leased a 2018 GMC Terrain, exceeded all of my expectations! I leased a 2018 GMC Terrain on 09/30/17, Michael Croom, Mark and AJ provided excellent customer service. Signing the lease paperwork was a breeze, The I leased a 2018 GMC Terrain on 09/30/17, Michael Croom, Mark and AJ provided excellent customer service. Signing the lease paperwork was a breeze, The price was right and the sales staff was incredibly knowledgeable about the vehicle. I would definitely recommend Jay Buick GMC! More

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GREATLEY APPRECIATED We were very pleased with the service we received from Jay Buick and we can not say enough about our salesman Donovan. Donovan actually took the time We were very pleased with the service we received from Jay Buick and we can not say enough about our salesman Donovan. Donovan actually took the time to explain everything to us like we were his own family. This was one of the best experiences we have received in a long time. The staff was great and I would recommend them to anyone looking for a car. Thanks Donovan you are the best. More

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Wonderful experience; thrilled with our new car purchase The sales team made the experience pleasurable and easy. They provided us with a lot of information and answered all our questions. We were very pleas The sales team made the experience pleasurable and easy. They provided us with a lot of information and answered all our questions. We were very pleased with the entire experience and couldn't be happier with our new vehicle! More

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