Mark Tower | Page 21

Terrible customer service. Would not honor a pre-negotiated service call Contracted at purchase. Scammed. Would not honor a pre-negotiated service call Contracted at purchase. Scammed. More

by KM1023MERTENS Verified Customer Verified Customer

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Found problem not easy to find. Relatively inexpensive repair. Ready ahead of schedule. Thanks Mark Relatively inexpensive repair. Ready ahead of schedule. Thanks Mark More

by WOLFSONS Verified Customer Verified Customer

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They were short staff but still provided exceptional Mercedes Benz service why go anywhere else. Mercedes Benz service why go anywhere else. More

by CHERICLOSE37 Verified Customer Verified Customer

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The service advisor took particular care to fully understand the issue I was having with the car. He had the necessary work done quickly and followed up a week later to ask that I bring the car back understand the issue I was having with the car. He had the necessary work done quickly and followed up a week later to ask that I bring the car back in so he could check up on the repair to see if the car was still performing correctly. I felt he had done everything he could and more to help resolve the issue in a pleasant and professional manner. Excellent customer service. More

by PAUL@WESTERNMEALSLLC.COM Verified Customer Verified Customer

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Attentive professional staff. Pleasant very clean environment. Efficient handling of service from appointment scheduling to car being returned. Patience for questions too. Pleasant very clean environment. Efficient handling of service from appointment scheduling to car being returned. Patience for questions too. More

by S B Verified Customer Verified Customer

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I continue to take my car in but the issues has not been fixed. That second trip in and I was told I just needed a new gas cap after the first trip cost $1700. Filled up with gas and it still smells like fu fixed. That second trip in and I was told I just needed a new gas cap after the first trip cost $1700. Filled up with gas and it still smells like fuel and problem still exist. More

by SARAH QUAY Verified Customer Verified Customer

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Use to be better. Needs to improve because the Mercedes Benz name means quality. The service I received this time wasn’t it Needs to improve because the Mercedes Benz name means quality. The service I received this time wasn’t it More

by SKKYY05 Verified Customer Verified Customer

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I don't feel like the service writer listens to me. When I have to come back more than once to solve a problem, and then I made to feel like it was my fault, I am less than satisfied. When I have to come back more than once to solve a problem, and then I made to feel like it was my fault, I am less than satisfied. More

by BERNHILD70 Verified Customer Verified Customer

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Nice welcome, Comfortable environment, Detailed service, nice location, flawless process, clean paperwork, satisfied results. Nice job well done. nice location, flawless process, clean paperwork, satisfied results. Nice job well done. More

by pamcobra Verified Customer Verified Customer

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There are very good people who work at this dealership. Great service and a fine dealership Great service and a fine dealership More

by JOE.EDELEN Verified Customer Verified Customer

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