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Marketing Team at Crain Hyundai of Fayetteville

Marketing Team | Page 4

Marketing Dept

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

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115 Reviews
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115 Reviews

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115 Reviews of Marketing Team

June 21, 2022

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Employee Rating

no one answers the phone or will call you back worst customer service I have seen out of a dealerships parts department More

by FARMINGTONAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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Jun 21, 2022

Crain Hyundai of Fayetteville responded

I apologize that you have been unable to communicate with our dealership. Please call me at 479-695-5807 or email me at richardmcgaugh@crainteam.net. I am happy to do what I can to assist you. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

June 17, 2022

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Employee Rating

Good service, friendly staff, trustworthy company awesome vehicle. fair terms, gave a great deal on my csr. More

by fridayjeffcar.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Dylan Way, Mike Wallace

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June 13, 2022

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Employee Rating

Best experience I’ve ever had purchasing a vehicle would recommend to anyone if they are looking to be well taken care of! More

by VeryHappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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June 10, 2022

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Employee Rating

I will not go back. they are very dishonest. My sales man told me 3 years free service and they told me I had to pay and I’ve had the car for 2 years. I will also never More

by asorenson70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rick McGaugh, Dylan Way , Jim Cox

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Jun 10, 2022

Crain Hyundai of Fayetteville responded

Ms. Sorenson. I have apologized to you in person for the misunderstanding regarding your complimentary service. The maintenance package that was provided by the dealership is good for 36,000 miles or 3 years with the service at 5,000 mile up to 7,500 mile intervals. We did honor the service agreement and advised you that the oil service on 06-03 would be covered by the program as well as one additional oil change service. Your mileage on the last service indicated that you had accumulated 25,600 miles on the service program. Given that you service your Palisade approximately every 5,000 miles you would have around 30,600 miles on your Palisade after the last service with one complimentary service remaining. The remaining service would cover the promised warranty. Again mileage OR time. Again I apologize for any misunderstanding. We fully intend to honor the entire service warranty provided as I have outlined. If you have questions or additional comments please call me at 479-695-5807 or if you prefer email: richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jun 13, 2022

Crain Hyundai of Fayetteville responded

Ms. Sorenson, For what it's worth I hate it that we made you feel awful, I apologize. The service advisor that took care of you was not aware of the maintenance package that the dealership provided you, not your fault, just bad communication between our sales and service departments. Once we did a little checking, we honored the service program as I outlined in my last response. All Hyundai parts are made to industry standards. We thank you for your comments and again apologize that we made you feel bad. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jun 11, 2022

asorenson70 responded

You did apologize AFTER you (Crain Hyundai) tried to make me pay for the service. Why do I have to grovel for something that was promised to me? Why? You’ll say it’s a misunderstanding, just like the miscommunication that happened when you (the service department) tried to make me pay for a filter that wasn’t in the car in the first place. I went in when my cruise control wasn’t working, and they said it was because I crashed the car, I didn’t. But apparently Hyundai uses cheap parts. https://palisadeforums.org/threads/forward-collision-assist-error-message-disabled-cruise-control.1412/ This is dangerous. I won’t come back for my “promised” free service either. I’m done. The service department makes me feel awful and you made me feel awful.

June 08, 2022

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Employee Rating

Excellent service, friendly staff, always available for answer any questions you have and will do what they can to help you. More

by REBECCA.SCOTT14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Dylan Way

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June 06, 2022

Dealership Rating
Employee Rating

Every one I came in contact with were exceptionally friendly and helpful. I enjoyed just being there. More

by maryesullivan
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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May 26, 2022

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Employee Rating

Excellence. Everyone handled my car buying process very very well and professional. Mike Wallace especially helped me through the process and catered to my reque More

by Myron Cunningham
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Dylan Way, Mike Wallace

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May 23, 2022

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Employee Rating

Professional, I wish I didn’t have to call to confirm time of Valet pickups More

by TODD.BRADY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mike Wallace

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May 21, 2022

Dealership Rating
Employee Rating

Still waiting on the paperwork used on tagging the car. The tags are do the 29th of May. More

by CONNIEJSTARR
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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May 19, 2022

Dealership Rating
Employee Rating

They bent over backwards to get my car covered under warranty. I was extremely fortunate they were able to negotiate with the manufacturer. More

by TERRIEMOSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox

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