Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Marketing Team
Marketing Team at Crain Hyundai of Fayetteville

Marketing Team | Page 3

Marketing Dept

Crain Hyundai of Fayetteville

1919 West Foxglove Drive
Fayetteville, AR 72704

Contact Me
not yet
rated
115 Reviews
not yet
rated

115 Reviews

Write a Review

115 Reviews of Marketing Team

September 17, 2022

Dealership Rating
Employee Rating

Tyler and his team were amazing we will most definitely be back and purchase from them. More

by Jfreeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: R G, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox, Tyler

Print

September 13, 2022

Dealership Rating
Employee Rating

Everything was great, from out initial visit until our last visit to sign the papers. All your staff was friendly, competentent and saw to all our needs. This is our third Hyuandai purchase from Crain, More

by WINDYWINMORE
Recommend Dealer
Yes

Other Employees Tagged: R G, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox, Ben, Currently in Arkadelphia with Crain.

Print

August 13, 2022

Dealership Rating
Employee Rating

I really appreciate their patience and understanding! I can actually say I had a great experience. More

by TDeffebaugh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Way

Print

July 31, 2022

Dealership Rating
Employee Rating

They always get me in quickly and are communicative with what I need and what’s happening and I get a clean car! More

by ELIZABETHANNE_CLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: R G

Print

July 22, 2022

Dealership Rating
Employee Rating

Was told my oil change was going to be 30 min max. Was over an hour. Was also lied to about maintenance on my car that didn’t need maintenance on certain things. (A/C was steamed and cleaned before se More

by c.sahling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Marketing Team

Print
Jul 26, 2022

Crain Hyundai of Fayetteville responded

Mr. Sahling, I apologize that you were informed that your oil change would take 30 minutes or less. I have to say that typically our oil change and tire rotation service takes about an hour. Not only do we do the service but additionally we do a complimentary multi-point inspection and wash your vehicle. I am not sure what you feel you were lied to about but I am happy to discuss any service questions you may have. I do know that after the multi-point inspections, our service advisors will make recommendations for service on any worn parts ie, tires, windshield wipers, belts, filters, etc. that may need replaced now or in the near future. Keep in mind this is a recommendation only. You are never under any obligation to get additional services but we feel that as a certified Hyundai service department we owe it to you to let you know about the condition of your vehicle. In the future if you do not want the complimentary inspection just let your service advisor know. If you have additional questions or comments please call me at 479-695-5897 or email me richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 18, 2022

Dealership Rating
Employee Rating

Market adjustment to much over inflated and dealer no willing to negotiate on market adjustments More

by MCARR72732
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: R G, Mark Proffitt, Dylan Way

Print
Jul 19, 2022

Crain Hyundai of Fayetteville responded

Mr. Carr, I understand your frustration with the market adjustment and if you are like me, high gas and grocery prices and frankly the price of just about everything. We do appreciate and thank you for your business. If you have further comments or questions please call me at 479-695-5807 or email richardmcgaugh@crainteam.net. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

July 16, 2022

Dealership Rating
Employee Rating

They kept my car for 3 months and lied to me about getting it fixed then they called to tell me my car is ready but NOTHING was fixed. Liars and cheaters people in this dealership across the board. Th More

by MUSTAFA_OBEIDAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: R G, Rick McGaugh, Mark Proffitt, Dylan Way, Mike Wallace , Jim Cox, Zachery in finance and Zachary in service, Mike in sales, GM.. all horrible

Print
Jul 18, 2022

Crain Hyundai of Fayetteville responded

I have discussed the situation with you personally on the phone. To say we have done nothing to help with the repairs on your vehicle is simply not correct. As far as the warranty is concerned, I have personally told you I would be happy to cancel the warranty if you feel it "does not apply". You ask me to give you an explanation of why it took so long to get your vehicle back to you. As I told you on the phone, I will call you once I can discuss the service time line with the service manager. If you have additional comments please call me at 479-695-5807. Regards, Rick McGaugh Customer Relations Manager Crain Hyundai of Fayetteville

Jul 18, 2022

MUSTAFA_OBEIDAT responded

We discussed the situation on the phone I wasn’t given any solutions. When I say you kept my vehicle for 3 months and didn’t do anything with it this is 100000% correct. I had to take it to another dealership and after I spent hours at your dealership I managed to get $1000 to pay for ONE of the repairs not everything. Also, it’s not that I “feel” like the warranty does not apply it is a FACT. You are attempting to change what happened but I am NOT the person that was lying over the past few months. You are offering to help me cancel the worthless warranty but I’m still not going to get 100% refund on it. Everyone I talked to at your dealership lied to me, service manager doesn’t know what the function of an emergency break is, salesman lied left and right about how they sold it to another customer when they refused to sell it to me, GM said he didn’t approve any repairs on drive shaft when I was getting calls from service Mgr every other week that there are delays with the drive shaft, they said my emergency brake was fixed but wasn’t, GM told me I wish we never sold you this vehicle.. and so many things we discussed over the phone. Don’t make me sound like a liar.. I have nothing to hide!

June 29, 2022

Dealership Rating
Employee Rating

Michael Sutton and the rest of the team was wonderful helping mom pick out a new car that is easier for her too get in and out of easily! More

by BEATIFULDYMAMA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mike Wallace , Michael Sutton

Print

June 29, 2022

Dealership Rating
Employee Rating

The fastest service. Very polite people. And the front desk lady is awesome. Glad to been there More

by rosario3508
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick McGaugh, Mark Proffitt, Mike Wallace

Print

June 26, 2022

Dealership Rating
Employee Rating

Always friendly and helpful staff. Everything is explained and all questions are answered. All departments go above and beyond to take care of any need you have. More

by REBECCA.SCOTT14
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Proffitt, Dylan Way

Print
1
2
3
4
...
12

Dealership Inventory (287 Vehicles)

new 2026 Hyundai Sonata Hybrid car, priced at $33,949
2026 Hyundai Sonata Hybrid
new
Gray exterior
Automatic
Front-wheel Drive
$33,949
View Details
new 2026 Hyundai Palisade Hybrid car, priced at $52,179
2026 Hyundai Palisade Hybrid
new
White Pearl exterior
Automatic
All-wheel Drive
$52,179
View Details
new 2027 Hyundai Palisade car
2027 Hyundai Palisade
new
Abyss exterior
All-wheel Drive
Not Priced
View Details
new 2026 Hyundai Palisade car, priced at $50,938
2026 Hyundai Palisade
new
Brass exterior
Automatic
All-wheel Drive
$50,938
View Details
new 2027 Hyundai SANTA CRUZ car
2027 Hyundai SANTA CRUZ
new
Sage exterior
Unknown
All-wheel Drive
Not Priced
View Details
new 2027 Hyundai SANTA CRUZ car
2027 Hyundai SANTA CRUZ
new
Bluestone exterior
Unknown
All-wheel Drive
Not Priced
View Details
View All Inventory