"Marquis “Q” was a pleasure to work with today. He made..."
Marquis “Q” was a pleasure to work with today. He made the entire purchasing process very easy from the moment we walked in: very attentive to our needs, knowledgeable about the Jeep Wrangler and extremely patient. Great experience, price and new Jeep!
"Q made our purchase super easy!"
We left with the car we truly love! Q made this an awesome experience for us. Thank you for making this an easy purchase for us!
"Love my new car"
- Brenda P
Just left with my new Grand Cherokee and am very happy with my Napleton experience. My salesman Q was very helpful in getting me what I wanted.
Other Employees Tagged:
"Friendly service, fair price"
- Dog taxi
Napleton Jeep had the best selection and best prices in the area. The staff was friendly and helpful. Our salesman was knowledgeable and professional. The buying process was simple and smooth.
"Zero customer service, communication, or ethics"
Be sure to triple check all paperwork. All staff are nice enough, however if you have questions or concerns, they will not follow up with you. They will give you timeframes for follow up and never do. They gave me a key that did not work (when asked for information on the stated warranty on it I was told they'd send it to me and never did) and registered and licensed my car incorrectly.
I tried to reach out to Doug-who had responded to a different review, it goes straight to a voicemail that is full. Apparently Doug is no longer with the company so you cannot reach back to him. They show no concern that this is now the 4th (Marquis Singleton, Ray Slivka, Armi Matienzo, Mario-Sales Manager, I also tried to reach Doug and was directed back to Ray) contact person I've had to reach out to multiple times with no one resolving the concerns. I will say that Armi did call me immediately after I e-mailed her initially and said she would escalate it. It seems that she has tried to resolve it, but the people above her is where it stops. I also found out they registered my vehicle to the incorrect address, despite them being provided with the correct one multiple times. The temporary plate they gave will expire prior to them getting the permanent ones out to me.
I've had to make more than one trip to the DMV to try and sort through issues related to the license plates. The DMV said not only did they fill out the form wrong, I will likely owe extra money as a result. I've been in touch with Mario again, he said he gave me his personal cell and would look into it himself, he's never followed back up with me, despite me reaching back out.
The customer service is awful, they will not follow up on concerns. I don't recommend buying from them, the only thing that matters to them is money.
"Be VERY Careful "
The Jeep is still there... Day 8 and counting. No call from them with an update.... nothing!!! NEW 2019 JEEP WRANGLER
Since purchase I've had it for 21 days, they have now had it for 8 days with no end in sight!
NIGHTMARE UPDATE 27 DAYS SINCE PURCHASE
Yes, the day I purchased my DREAM Jeep everything was great. It was every day after that has been a nightmare. In the following days, I was told that my spare key could not be found and that I had to come in to have another one made. I live almost 1 hour each way from Napleton’s is so I scheduled a 9am Saturday service with my salesperson. Once there the service tech informed both me and the salesperson that the key has to be ordered and shipped in so I came all the way out for nothing! Sales 101… Know the product!!!
12 days after purchased while driving in the rain I noticed that my driver side floor mat had water pooling. I hoped it was just from my shoes but the next morning while driving in the rain I found it flooding (pic attached). I quickly called Napleton and made a service appointment. My Jeep was dropped off October 14 (purchased Sept 21st) for the leak to be fixed, the computer to be correctly tuned (speedometer was off by 5mph because they never reset the computer for the 35”tires) and the spare key.
Today, four days later, I called and they told me it was ready. I begged them to double check that the leak was fixed because of the 2hr round trip and I’d have to take 2 plus hrs off work to pick it up. They assured me it was and I left work immediately. When I got there, I was told it was being washed and would be right up. It was done; I was give the keys, and told where it was parked. I OPENED THE DOOR AND THE FLOOR WAS FLOODING AGAIN!!! THE LEAK WAS NOT FIXED. They had the Jeep for 4 days and didn’t check their work!
As of right now I've owned the Jeep for 26 days and its been at Napleton’s Service Center for 5 of them with no end in sight.
As of right now, I would NOT recommend anyone to purchase a Jeep from Napleton that was modified by FOX RIVER CUSTOMS. Right now I cant trust their work or Napletons.
I will update if and when I ever get my Jeep back!
"Just purchased a new Durango R/T Q was my salesman and..."
Just purchased a new Durango R/T Q was my salesman and did a great job making sure my wife and I had everything we wanted in a car. Thanks to the whole team involved in our deal made it quick and easy.Definitely will be returning.
"Love my new Challenger Scat Pack"
I absolutely love, love LOVE my 2018. I am a member to a Minnesota Challenger Car Club and I get so many compliments from all over. Many people love the plum crazy pearl color of my car, it’s such a gorgeous color. We drove 500 miles each way to buy my car, and I am such a proud Challenger owner. Your dealership has a great selection and fantastic prices too. Thank you so much for making me a very satisfied customer.
"Great deals, excellent service "
I live out of town and found a car oline, called in and they were immediately willing to work with me as i had family look at the car. My salesman, Q, was great with me. Showed me around all parts of the car and explained everything in detail. Great all around dealership.
"M salesman Q was amazing 🥰"
Thank you To our salesman Q who worked hard to make sure we drove away in an Car! We appreciate his honesty and hard work to get us in and out! If you’re looking for an car Go see Marquise and watch him work to get you on the road driving same day🥰🙌🏽