Martin Munoz | Page 8

Martin was great. I had a blowout on the freeway and had to have my car towed to Culver City and Martin got me right in with a rental and my car was ready the next day I had a blowout on the freeway and had to have my car towed to Culver City and Martin got me right in with a rental and my car was ready the next day. I was also due for a tune up and he managed to get that all done in one day. Thanks so much!!! More

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Martin always provides an excellent service from start to finish. The staff is always friendly. This time the car needed a major service. The car had to stay for several days and was offered a loaner - which finish. The staff is always friendly. This time the car needed a major service. The car had to stay for several days and was offered a loaner - which a felt in love with. I have drifted away a couple of times but I keep coming back. I've been a customer for over 15 years and they always strive to keep me safe on the road. I couldn't be happier with the service provided. More

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Very quick to check in my vehicle and was offered a loaner car. My vehicle was done the same day. Always 5 star service loaner car. My vehicle was done the same day. Always 5 star service More

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I have been dealing with Martin for many years and he has always been exceptionally helpful and knowledgeable.. always been exceptionally helpful and knowledgeable.. More

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Exceptional service and great help from the team at Volvo service department. David, Josh, Martin makes everything effortless. service department. David, Josh, Martin makes everything effortless. More

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A Pattern of Non-Transparency I recently had my second experience with Volvo on 8/30, and unfortunately, it has left me feeling disillusioned and frustrated with their lack of transparency regarding prici experience with Volvo on 8/30, and unfortunately, it has left me feeling disillusioned and frustrated with their lack of transparency regarding pricing and services. I took my vehicle in for a third diagnostic test, this time focusing on an ongoing oil issue that I had previously brought to their attention. During my first visit, the technicians provided a list of recommendations, and I approved the replacement of the oil trap, breather hose, and clamps. In the second visit three months ago, I was informed that all that was needed was an oil change—no indication of any ongoing issues was presented. Fast forward to this third visit, and the story shifted dramatically. The technicians claimed they were unable to determine the root of the problem but suggested it might be something internal, particularly since the oil had just been changed. While checking in with Daniel for the diagnostic, he pointed out that my tail lights were out. I declined the service to replace them because I could handle it myself. He insisted that because there was an error displayed on my dashboard, it needed to be included in the estimate. I agreed but emphasized my intention to replace the bulbs myself. After that, I received a detailed text regarding the diagnostic findings. I only approved the oil-related suggestions, noting that there was a problem with the oil level, which required further investigation, as my vehicle had consumed a significant amount of oil in the last three months. To my surprise, an hour later, I got a message from Martin saying my vehicle was ready for pickup. When I arrived, I was presented with an invoice detailing an oil change and bulb replacement, which I had not consented to. Naturally, I was upset, especially since I had specifically communicated my need for just a simple oil top-off rather than a full change, given that I had just done that three months prior. Martin seemed to take my frustration personally and implied that they were doing me a favor by performing the oil change and bulb change, arguing that both services are typically more expensive than the diagnostic test itself. However, I am left questioning how a diagnostic test can be deemed valuable when they were unable to diagnose the actual issue with my vehicle, and then add extra services that I didn't even approve. Yet, I was still charged $215 for a service that felt more like guesswork than informed analysis, and then gaslighted to believe I was getting a "deal". This experience highlighted the ongoing issues with transparency and customer service at this Volvo location. I left feeling as though I had been misled and charged for services I did not ask for. This pattern of non-transparent pricing and an apparent lack of accountability is extremely disappointing. I came to Volvo seeking reliable service and support but walked away from my third visit feeling frustrated and undervalued as a customer. I hope this review serves as a cautionary tale to those considering service at this dealership and prompts them to seek more transparent communication in the future. More

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Took a while to find the problem but they were responsive and gave me a loaner car until they could figure it out. and gave me a loaner car until they could figure it out. More

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Your team and especially, David, are very good in explaining and handling my car’s services… your receptionist is also adorable and kind! explaining and handling my car’s services… your receptionist is also adorable and kind! More

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The service and personnel have been nothing less than exceptional everytime. Even the receptionist, Surette, is Amazing. exceptional everytime. Even the receptionist, Surette, is Amazing. More

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I just brought my 2020 S60 in for service 2 days ago. Luckly for me ,my favorite service advisor was in. Martin Munoz ,who I have known for 20 years was in. He's the best,very knowledgeable and just a gr Luckly for me ,my favorite service advisor was in. Martin Munoz ,who I have known for 20 years was in. He's the best,very knowledgeable and just a great guy. Martin took care of all my problems for my service and it was great to see him again. Always ask for Martin when you stop in. He's the best !!! More

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