"Unbelievable customer service. ! From the time we entered..."
Unbelievable customer service. ! From the time we entered Koons Chevrolet, until we left ! Many thanks to our outstanding salesperson Rebecca Wilson, for helping us thru this process and everyone else at Koons Chevrolet ! 5 stars !
"Worst car buying experience ever. I was told they had a..."
Worst car buying experience ever. I was told they had a vehicle and when I showed up they had already sold it. They pressured me to try and buy and I get very uncomfortable I wouldn’t recommend this dealership to anyone
"After I was having issues with the one of the salesman he..."
After I was having issues with the one of the salesman he came over made everything right in no time and was extremely nice and helpful. I if I owned a dealership I would definitely hire Martin.
"Great Experience!! "
It was such a great experience at Koons. Especially with the help of Rebecca Wilson. She did everything she could to make sure I had a great experience buying my first Jeep!! I would highly suggest going to her !
"Don’t trust their quoted prices. "
- Samuel Beiler
After searching for a Tahoe for my son for a month or two, we found one on the Koons Chevrolet White Marsh website. After speaking to John Spahn, sales person at this location, we were quoted a price for the truck - we agreed to the price. A couple hours later I spoke to Martin, a sales manager, and confirmed the price as well as the documents we would need to complete the purchase and scheduled an appointment for 9am this Saturday morning. My son was super excited as he hasn't had a new car before. Four hours later John called me to say the price was $10,000 more then we agreed upon. I asked how this could be the case since they advertised it at a certain price on their website? John said there are upgrades that needed to be added to the price. Keep in mind, all these “upgrades” were listed on the website as part of the vehicle package. My son is bummed and I am deeply disappointed that this dealership doesn't honor the deals their sales people AND sales managers make with customers. I have a screen shot of the price listed on the website before the bait and switch
Other Employees Tagged:
"Sales Manager & Business Manager lied deceived me"
I purchased a vehicle yesterday from Koons Auto in White Marsh. I am a PA resident and provided my own financing through my local bank. I visited Koons auto with a cashiers check from my bank to complete the purchase process. For starters, my sales rep was GREAT!! I was feeling really good about the deal we were finalizing and felt as if I was in good hands. Halfway through the signing of the paperwork my sales rep mentions that they forgot to have me fill out the credit form. I ask what the credit form is for and she says that its a typical form every customer is asked to fill out. I continue to question this form because although they did not specifically say it was a credit check, that is what it sounded like to me. After a few moments, I said no to the credit form and asked to speak with a manager. Martin, the Sales Manager who approached me begin to say that this was typical of dealerships, its just a way for companies to verify my identity, he confirmed that the document was an in house document and that it would not be forwarded to any banks or 3rd parties. I also specifically asked if this credit form would cause any inquiries on my CR and he assured me more than once, "No, this is not a credit pull". A few later, my sales rep fills out the form online and I begin to receive notifications on my cellphone of a new credit inquiry. I ask to speak to Martin again and this time I frankly asked him why he lied to me? He basically said it was no big deal and its just one little inquiry. I then asked to speak with the business manager to work on getting this inquiry removed and she pretty much more articulately said what Martin was trying to explain to me. She went into the OFAC database and how its mandatory they verify that I am not a terrorist and a credit check is just part of that process. I have since learned that a credit check is not necessary to verify anyone's identify and because I was providing my own financing it was no reason for the dealer to look into my financial background. I am pissed, the arrogance and blatant deceit that I witnessed has really left a bad taste in my mouth and unfortunately although my initial Sales Rep was great, it was those above her that were dishonest and seemed pretty comfortable participating in bad business practices.
Other Employees Tagged:
Stacey Milson - Business Manager
My salesman Buddy Price treated us with the upmost respect and was so patient with me and my husband he get a five star ?? plus from us
"Above and beyond"
Gary went above and beyond to make sure that all of my needs were met. He was accommodating and invested in helping to ensure that I was happy with my purchase. He was great to communicate with, trustworthy, and prepared to answer any questions I had. Overall great experience and I wouldn’t have had such a positive experience without him.
"Everything went very smooth."
The team did their best to get me a deal I was happy with. My salesman was so kind and answered all of my questions with so much patience. He was awesome. I feared a pushy salesperson and he was nothing like that. I felt he was in my corner through the entire process and could not do enough to make me happy. The experience was very positive.
"Preston took great care of me!"
Preston and the staff at Koons were awesome. It was the most painless car buying experience I've had. Paperwork was streamlined and they even helped me order a duplicate title.