Martin Smith
Martin Smith at Empire Ford Inc.

Martin Smith | Page 2

Fixed Operations Director

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.1
12 Reviews
4.1

12 Reviews

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12 Reviews of Martin Smith

March 14, 2023

Dealership Rating
Employee Rating

One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi More

by tugboat49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Tyler Torres, Roberto Perez , Ed Bryden, David Pacheco, Lauren Richards, John Silva

Mar 16, 2023

Empire Ford Inc. responded

Dear tugboat49, We are thrilled to hear how pleased you were with your experience here at Empire Ford! Thank you for sharing your comments about "great communication, no gimmicks or games" and that you were pleased with our sales, service, parts & finance departments! We appreciate your feedback. :)

March 05, 2022

Dealership Rating
Employee Rating

Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More

by coates.seth123
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bryce Sewall , Ashley Couto, Naia Lara, David Pacheco, Steve Thomas

Mar 07, 2022

Empire Ford Inc. responded

Dear Mr. Coates, We certainly understand your frustration. We can see that you are upset that your Dodge has an oil leak, which we are in the process of fixing, and that your warranty coverage does not cover a loaner for more than 5 days. Our Service Director, David Pacheco, provided a free tow to the dealership (a $300 value) and has set you up with our Hertz dealer rate. We are trying to o help any way we can.

Mar 07, 2022

coates.seth123 responded

You guys should be covering the rental ive owned the truck for 3 weeks. I appreciate daves effort but as i said in the store im out of work this week 1300 bucks paying a truck payment for 874 a month and also a rental which was 487 for this week. Im very upset with the lack of ownership from you guys regarding the truck. All i asked was for a loaner or rental reimbursement while the truck gets fixed. Hopefully this gets handle quickly and right so i cam add a better ending to this review im looking forward to it.

2

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