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Marvens St Jean

Overview Reviews (163)

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Marvens St Jean

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Marvens St Jean | Page 7

(954) 4771985

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.9

163 Reviews

Overview Reviews (163)

4.9

163 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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163 Reviews of Marvens St Jean

April 13, 2023

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pleased overall but there were some communication gap as to delivery of the car which was not delivered as agreed to delivery of the car which was not delivered as agreed More

by BADARMIR

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sal Kamal

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Apr 18, 2023 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave your review for Lexus of Pembroke Pines. We're happy to hear that you were satisfied with your experience, but we apologize for the communication issues regarding the delivery of your car. We would like to make it right for you. I won't be able to locate your contact information without a full name, so please reach out to me at your convenience. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

April 02, 2023

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Jeff Hernandez was amazing and Rodney was extremely rude and disrespectful in the service department and disrespectful in the service department More

by ufalum95

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Darren Lusane

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Apr 18, 2023 -

Lexus of Pembroke Pines responded

While we appreciate the kind words about Jeff, the rest of your review is concerning to receive. The highest level of service is expected of our team, and I apologize for the way you were treated during your visit. I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

March 28, 2023

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Marvens made what started out as an unpleasant experience and excellent one. He truly is a gem in that dealership. and excellent one. He truly is a gem in that dealership. More

by JULE101042

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

Helpful 0

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Mar 29, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful experience working with Marvens and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back!

March 14, 2023

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Best dealership in the F’ing world hands down. Only see car salesman Marvens, he’s the best. Only see car salesman Marvens, he’s the best. More

by RickDog Nesbitt

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

Helpful 0

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Mar 15, 2023 -

Lexus of Pembroke Pines responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Marvens and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

March 09, 2023

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I've leased 2 vehicles from here and I must say the service is excellence. service is excellence. More

by Laynayro3

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Recommend Dealer

Yes

Other Employees Tagged: Steve Pastukhov, Rohan Alexander

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Mar 09, 2023 -

Lexus of Pembroke Pines responded

Thanks for your ongoing business with Lexus of Pembroke Pines! We are happy to hear that our service is five-star worthy. See you next time!

March 03, 2023

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10 stars forsure! Communication dealing with details on my car and keeping me updated with my lease as well as financing was very smooth and stress free. I would high Communication dealing with details on my car and keeping me updated with my lease as well as financing was very smooth and stress free. I would highly recommend anyone to go to Marvens. Thank you for everything! More

by Selena

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Recommend Dealer

Yes

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Mar 03, 2023 -

Lexus of Pembroke Pines responded

Thanks for the great review of Lexus of Pembroke Pines, Selena. We appreciate your support and trust in our business.

January 18, 2023

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The dealership itself was clean and inviting. The office was definitely business but I never had to wait too long and was offered refreshments. Thomas Abrahams really made the process of getting The office was definitely business but I never had to wait too long and was offered refreshments. Thomas Abrahams really made the process of getting a new vehicle from Lexus a smooth one and I appreciate him for that. He listened to my concerns and desires. Everything I was looking for he made sure to make a note of it and everything was granted . I love my new vehicle. More

by Astridge Kerr

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Recommend Dealer

Yes

Other Employees Tagged: Tom Abrahams, Boris Argudin

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Jan 19, 2023 -

Lexus of Pembroke Pines responded

Thomas and the team are thrilled to see your 5-star review, Astridge! It is great to see that your car-buying experience was wonderful and we sincerely appreciate your support of Lexus of Pembroke Pines. Thanks again and congratulations on your new car!

January 07, 2023

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Adam the Tech guy was Great although he did not return my voicemail I left on his cell about figuring the extensive technical electronics. Adam is very good at what he does plus he’s handsome which makes voicemail I left on his cell about figuring the extensive technical electronics. Adam is very good at what he does plus he’s handsome which makes it easier. I will be calling Adam again ! Donnie & Adam Sagan Marvin is Wonderful and a Gentleman More

by DONALDLAWHON

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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Jan 09, 2023 -

Lexus of Pembroke Pines responded

Thanks for this review of Lexus of Pembroke Pines, Donald! Adam and Marvin will appreciate your kind words. We apologize for not returning your voicemail. We are here to help should you have any further questions!

January 06, 2023

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Very professional from start to finish. Was there for almost 4 hours. They even went out to get my wife decaf coffee and donut. Had the car I wanted and they really know their product. Woul Was there for almost 4 hours. They even went out to get my wife decaf coffee and donut. Had the car I wanted and they really know their product. Would not hesitate to return. More

by Wdharrow

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Nicholas Ensey

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Jan 06, 2023 -

Lexus of Pembroke Pines responded

Thanks for leaving Lexus of Pembroke Pines a five-star review! We love seeing when our team delivers excellent service. Enjoy the ride!

December 01, 2022

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I looked up my car value and starting receiving text and calls.. Because Lexus kept checking in I went to the dealership. Met Marvens... what a very professional and pleasant young man. He was so patient calls.. Because Lexus kept checking in I went to the dealership. Met Marvens... what a very professional and pleasant young man. He was so patient with me. I have been driving BMW for years He even had me test drive the car twice. Then he delivered it because of my schedule. I love my new car and very happy with the service More

by MSERINO0

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Dec 01, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new vehicle! Thank you for choosing Lexus of Pembroke Pines to trust with your business. We are glad that Marvens was professional and delivered a satisfactory buying experience. Safe travels!

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