Marvin Clayton | Page 16

Service Request I took my car in for service and Marvin went over the details in depth. After the service was performed, Marvin went over and beyond to ensure I was h I took my car in for service and Marvin went over the details in depth. After the service was performed, Marvin went over and beyond to ensure I was happy with the results. More

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Q5 visit Service and atmosphere was good. My only hang up was that I asked for a phone call after scheduling my Appt online to discuss services my car may have Service and atmosphere was good. My only hang up was that I asked for a phone call after scheduling my Appt online to discuss services my car may have needed but never received one. This could have saved me a trip. More

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DISAPPOINTED! Although I appreciate the informativeness and effort of the service person I worked with, I am gravely disappointed in my experience with Audi. My car Although I appreciate the informativeness and effort of the service person I worked with, I am gravely disappointed in my experience with Audi. My car has been into service for a fuel injector issue twice now. The second time the service for my car took 2-1/2 weeks because they had to keep running tests on something Audi knew was faulty. Shame on Audi for trying to save a buck and treating consumers like this. We paid for a warranty that they will only honor after they’ve given you the complete runaround. They ended up fixing only one part of my car’s fuel injector problem but I was told I will be back because the rest of the fuel injector system will go down also. This is a safety issue! I am appalled that there desire to save the money I paid for my warranty is more important than safety. More

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Excellent customer service George and Marvin are perfect work with they both try to do a very thorough job George and Marvin are very easy to work with George and Marvin are perfect work with they both try to do a very thorough job George and Marvin are very easy to work with More

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Always An Excellent Experience at Audi Dallas I had another excellent experience at Audi Dallas. The staff members I worked with were both friendly and professional. I’m proud and excited to have I had another excellent experience at Audi Dallas. The staff members I worked with were both friendly and professional. I’m proud and excited to have leased another Audi vehicle. More

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Awesome Very prompt and efficient service was greeted with politeness and respect my car came back to me clean and has been running perfect ever since I’ve n Very prompt and efficient service was greeted with politeness and respect my car came back to me clean and has been running perfect ever since I’ve never had a bad experience there More

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Prepaid Service At closing on the purchase of a new Audi Audi Dallas presented a plan where I could prepay for scheduled maintenance at scheduled intervals and I acce At closing on the purchase of a new Audi Audi Dallas presented a plan where I could prepay for scheduled maintenance at scheduled intervals and I accepted. I called to inquire if one additional scheduled remained on my plan and was told yes. After my car was dropped off at the dealership they called to explain that there was one remaining prepaid service on my plan it had expired on a date limition. That was not explained to me when I purchased the plan or when I called to schedule service. More

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Service department so bad I stopped buying Audi brand Been attempting to get my Audi A8 serviced here for years. Dealership so poorly managed you'll never have the same person in the service department f Been attempting to get my Audi A8 serviced here for years. Dealership so poorly managed you'll never have the same person in the service department from one visit to the next. The turnover is so high, anyone you meet in service will be gone in a few months. Want to call for an appointment? Good luck. The online number routes to some third-party 800 number that doesn't easily connect to Audi Dallas. When you do get through to Audi Dallas, the odds a human will actually take a call is slim. After you leave a VM to get a call back to schedule an appointment, hours will typically pass. The phone tag is so painful, I drive to the dealership in person to schedule an appointment! Their loan cars are so sparse, appointments typically are scheduled over a week in advance. The check-in and check-out process is faster for liver-transplant surgery than here. Not bad people but compared to other service departments near them, this is the bottom of the barrel. More

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Ask for Marvin Marvin is the only associate in the service department that I would trust to handle anyone else’s request! Work on your customer service in all depa Marvin is the only associate in the service department that I would trust to handle anyone else’s request! Work on your customer service in all departments!! More

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car service Committed to making sure that I was satisfied with the services for today and if any more concerns Kyle Jackson make sure that I had his contact info Committed to making sure that I was satisfied with the services for today and if any more concerns Kyle Jackson make sure that I had his contact information. More

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