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Marvin Orellana
Marvin Orellana at Sierra Chevrolet of Monrovia

Marvin Orellana

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

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4.6
132 Reviews
4.6

132 Reviews

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132 Reviews of Marvin Orellana

October 05, 2025

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Employee Rating

Non responsive. Had no outreach and one day we couldn’t get through to a single person in service. We had to call sales and they literally walked over since no one w More

by danny.reaume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 07, 2025

Sierra Chevrolet of Monrovia responded

Our team has acknowledged this review.

September 19, 2025

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Employee Rating

I had to take my car back 3 times for the same issues, not happy, when I got my car back the carpet was stained with grease and the side panels were also staying with grease and they left the windows down More

by RAMIREZFENCECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 21, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience. We understand your concerns about the condition of your vehicle upon return and the repeated service visits you mentioned. At Sierra Chevrolet, we aim to provide professional care and attention to detail, and your feedback is valuable in helping us maintain that standard. If you’d like to go over your service further, please feel free to contact us directly. Your insights are valuable as we strive to enhance our service. Sincerely, The Sierra Chevrolet Team

September 12, 2025

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Employee Rating

Very very very very very very very very very very very very very very Satisfied ! More

by Rayrangel60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2025

Sierra Chevrolet of Monrovia responded

Thank you so much for your enthusiastic review, Ray! We’re thrilled to hear that you're very satisfied with your experience at Sierra Chevrolet. We're always here to assist you, and we look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

September 03, 2025

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Employee Rating

It was easy to make appointments, and Marvin was very helpful, my car was done before the time they promised. More

by FRED_CHIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Sierra Chevrolet of Monrovia responded

Thank you, Fred! It's fantastic to know that your experience at Sierra Chevrolet was smooth and that Marvin was able to assist you effectively. We're glad your car was completed ahead of schedule! We look forward to seeing you again for your future service needs. Sincerely, The Sierra Chevrolet Team

August 26, 2025

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Employee Rating

Very friendly, helpful, and professional. Great service. Wait time wasn’t bad at all. Will come back again. More

by ceez37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Peinado, Tanya Ruiz

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Aug 27, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you found our team at Sierra Chevrolet to be friendly, helpful, and professional. We strive to provide great service and appreciate your feedback. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

June 21, 2025

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Employee Rating

Marvin is knowledgeable and is very helpful. Great service rep and the speed of the oil was quick. More

by Phil N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 21, 2025

Sierra Chevrolet of Monrovia responded

Thank you, Phillip, for your kind words! We're thrilled to hear that you found Marvin and our service knowledgeable and efficient.. At Sierra Chevrolet, we strive to provide excellent service in a timely manner. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

June 01, 2025

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Employee Rating

very diffcult to communicate with service rep . had to call several times. to finally get answers More

by POPEYEMONTANEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 02, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience. We understand your concerns regarding the difficulty in reaching your Service Representative and the lack of timely communication. At Sierra Chevrolet, we aim to keep customers informed and accessible throughout the service process. Your feedback is important and will be reviewed by our team. If you'd like to discuss this matter further, we welcome you to reach out. Sincerely, The Sierra Chevrolet Team

June 01, 2025

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Employee Rating

yes, the service is good, they do not hit you with a lot of add on. only service that you need. More

by GEORGEEWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, George! We're glad to hear that you found the service at Sierra Chevrolet to be good and appreciated our straightforward approach. We strive to provide only the necessary services to our customers. If you need anything else or have further questions, feel free to reach out. We look forward to assisting you again! Sincerely, The Sierra Chevrolet Team

May 16, 2025

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Employee Rating

Very clean and quiet waiting area. Will be choosing this location for service in the future. More

by KERI_TRINH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your review, Keri! We're thrilled to hear that you enjoyed our clean and quiet waiting area at Sierra Chevrolet. We look forward to serving you for your future service needs. See you next time! Sincerely, The Sierra Chevrolet Team

May 16, 2025

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Employee Rating

Thank you for the excellent service. The service rep was excellent and I like the renovated service waiting area. More

by BJEFFERSON365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 16, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience at Sierra Chevrolet. We appreciate your feedback on our service rep and are glad you enjoyed the renovated waiting area. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

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