Marvin Orellana | Page 2

It was good service I will be back for continued service this was a good experience this was a good experience More

by SEAN_SERRANO Verified Customer Verified Customer

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I took back my car to get check the mildew smell from the air conditioning ( they supposed to clean it in March. I paid over $300.00 dollars for the service and the smell came back to months later. And all air conditioning ( they supposed to clean it in March. I paid over $300.00 dollars for the service and the smell came back to months later. And all I got from the technician was that he didn’t find anything wrong with the car, when the smell was very obvious. Marvin told me if I want to have clean again I have to pay for the same thing again. I had have several cars in the past and never had any problems with the same issue. The least that I was expecting was to have clean and resolved the problem. The fact that within two months the smell came back make me think that they just masked the smell by putting air freshener and not getting rid of the mildew smell, that is bad for my health. Instead I was told that i have to pay again for the same service. That’s very absurd and all I got was the lack of customer service to resolve the problem. More

by XBDA Verified Customer Verified Customer

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I Love Sierra Cheverolet, They always take good care of me. Everyone that I have ever dealt with at Sierra always treats me with respect, and care. me. Everyone that I have ever dealt with at Sierra always treats me with respect, and care. More

by HAPKIDOCHUCK Verified Customer Verified Customer

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Great dealership. Very clear communication and excellent repair jobs. Hourly rate is on the higher side but all the folks who work here are really really great. Would Very clear communication and excellent repair jobs. Hourly rate is on the higher side but all the folks who work here are really really great. Would recommend. More

by Alex Z Verified Customer Verified Customer

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Reliable and very profession Issue was solved very quickly, highly recommended to others Thank you quickly, highly recommended to others Thank you More

by karinechalikyan Verified Customer Verified Customer

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My recent service experience at Sierra Chevrolet was truly outstanding and quite a refreshing change from my experiences at other brands' dealerships. Highly recommended! truly outstanding and quite a refreshing change from my experiences at other brands' dealerships. Highly recommended! More

by JPSAVOIE22 Verified Customer Verified Customer

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Excellent customer service, highly recommended to all of my friends and relatives. Thanks Sierra chevrolet! my friends and relatives. Thanks Sierra chevrolet! More

by JOEL.ILARDE Verified Customer Verified Customer

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Nice and friendly, only critique is paying for top of of all fluids and then still having no windshield wiper fluid. all fluids and then still having no windshield wiper fluid. More

by bricknersa Verified Customer Verified Customer

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I received excellent service from Marvin Orellana at Sierra Chevrolet of Monrovia. The appointment was easy to book, I was seen immediately upon arrival, they offered me a ride to a coffee shop so I cou Sierra Chevrolet of Monrovia. The appointment was easy to book, I was seen immediately upon arrival, they offered me a ride to a coffee shop so I could work, and they notified me when the car was ready to pick up. Paperwork was easy, too! Overall, it was an easy, seamless experience. Thank you! More

by Altadenamom Verified Customer Verified Customer

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Grease print on hood. This has happened many times before. Apparently if you bring in a service truck, the mechanic feels obliged to leave grease prints on the body. I spe This has happened many times before. Apparently if you bring in a service truck, the mechanic feels obliged to leave grease prints on the body. I specifically asked that there be no grease prints on the hood when I dropped it off. I also requested the truck be washed. It wasn’t. The washer fluid reservoir was empty. Seems to me the department isn’t being run very well. These things were taken care of on the spot after I pointed them out. Since it seemed that the service wasn’t handled correctly, I had doubt that “any” of it was done. I asked that a manager check to make sure “everything” was done. I got some resistance. Marvin politely insisted it wasn’t necessary because he knew it was all done. And gave examples of how he knew. That answer didn’t satisfy me. There was a gaping hole in the room for doubt. He says he confirmed everything was taken care of, after everything was corrected, and I believe him. But that doesn’t excuse how my truck pick-up went. Seems like a routine process to me, to make sure this stuff gets done. There seems to be a breakdown in the process. If I’m going to keep bringing my Silverado in as I have been for 11 years, I’d like to be able to pick up my truck and feel satisfied that it was properly taken care of. Doesn’t seem like too much to ask, does it? Thank you, Chris Caldera More

by chriscaldera Verified Customer Verified Customer

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