Mary Beth Payne

Awesome service, one of the reasons I have been continually buying vehicles at ford of Londonderry continually buying vehicles at ford of Londonderry More

Print

I had a 2:00 pm appointment, I was a little early, they took my vehicle in and serviced it right away and had me on my way within an hour! Very Pleased took my vehicle in and serviced it right away and had me on my way within an hour! Very Pleased More

Print

They do a great job and get you in and out quickly! I have purchased my last three vehicles from them and will continue to do so. I have purchased my last three vehicles from them and will continue to do so. More

Print

Ford of Londonderry is a world class Dealership that meets all my needs. Matt MacAulay in the Parts Department helped me find an alternate part that made the repair more affordable for me. The mechanic meets all my needs. Matt MacAulay in the Parts Department helped me find an alternate part that made the repair more affordable for me. The mechanic did an outstanding job installing the part and I am very happy with the entire service experience. More

Print

Outstanding and fast service, clean waiting room , liked the viewing windows so you can see the work being done. the viewing windows so you can see the work being done. More

Print

Vehicle went in for service on a yellow wrench light. Spent the first few days “not being able to figure out what it means” turned out to be a 4wD actuator, allegedly. Also couldn’t complete a recall on Spent the first few days “not being able to figure out what it means” turned out to be a 4wD actuator, allegedly. Also couldn’t complete a recall on back up camera due to “server issues”. Got vehicle back after 10 days They advised my transmission pan was leaking. Upon checking the trans pan I discovered the bolts were hand loose and one bolt significantly backed out. I will never got to ford of Londonderry again. Extremely questionable character. More

Print

Ford of Londonderry have been extremely helpful resolving issues with vehicle. their concierge service is top notch. Services performed were very professional and timely. issues with vehicle. their concierge service is top notch. Services performed were very professional and timely. More

Print

I stopped by and spoke to MaryBeth about my problem. She said she would do some research. She called me later that day and set up an appointment and knew what the problem was. I set up an appointment, M She said she would do some research. She called me later that day and set up an appointment and knew what the problem was. I set up an appointment, MaryBeth got the car fixed 90 minutes before the time I requested it to be ready since I had some errands to complete. More

Print

Mary Beth is always fun yet professional to work with. My vehicle is a fleet vehicle which is always difficult to get repairs approved. She is able to communicate with them quickly and efficiently. There My vehicle is a fleet vehicle which is always difficult to get repairs approved. She is able to communicate with them quickly and efficiently. There were several things that needed to be done and yet the vehicle was early. More

Print

I have no problem with Mary Beth the service advisor. She is excellent, is very patient and has knowledge of cars. My problem is with the service department or Ford; I don't know who is at fault. I had t She is excellent, is very patient and has knowledge of cars. My problem is with the service department or Ford; I don't know who is at fault. I had two problems and I was told they would correct the problems. So far, the first problem seems corrected, but they made the second problem worst. This car has been in the service department a few times, but it never gets corrected. I had problems with my 2022 Escape that the service department was not able to fix. I traded the 2022 Escape for the 2025 Escape and I have different problems. I have lost faith in Ford products!! More

Print