Mary Beth Payne | Page 5

Great and Honest service I have been going to Londonderry Ford for many years. The entire team are very experienced, honest, and helpful. I would not bring my vehicles to anyo I have been going to Londonderry Ford for many years. The entire team are very experienced, honest, and helpful. I would not bring my vehicles to anyone else. They go above and beyond to make sure my vehicles are safe and the proper maintenance is done when it’s supposed to be, preventing future problems. Thank you for all that you do. More

Report | Print

Horrible customer service This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I ne This place is such a train wreck every time that I go in. The people are nice, but there's always a problem with them. It started last year when I needed new tires, I bought 4 new tires and signed up for the Ford credit card in order to receive a rebate for spending over a certain amount. It's been over a year and I still haven't received my rebate because they can't verify that I spent over $250 in one transaction, even though my tires cost over $800. The place that handles Ford rebates said it's because of how Ford of Londonderry charged me out since it was a new credit card. Also, because they were so busy they had me drop off my car so the tires could be put on. I said no problem and verbally confirmed and wrote down my phone number to call when it was finished. They said they were there until 5. They never called me, called my husband who was at work and can't have his phone on him there, and so I showed up at 3:30 to pick up my car and there was no one there. The sales office said they closed at 2 because it was a Saturday. I told them I was told 5, and no one called my number to let me know it was done. The sales person couldn't get a key and had to call service to ask where it was kept. The service guy was screaming on the other end "well if she answered her fucking phone she would have her car right now". He appearantly did not realize that I could hear him, and again had he called the correct phone number and did his job correctly I would have answered. Strike 2 against them. Next it was when I got my inspection last month, I went to check out and the cashier said I needed a pin for my Ford card, which I never received. It took 15 minutes and 4 people to realize it was a Ford card and had to be processed at a different counter. That's something the cashier should have been trained on. Especially since the inspection itself, on a brand new ford, took an hour and a half. There were 2 other people in the waiting room for over 2 1/2 hours for oil changes. Maybe they were short staffed that day, but it always takes at least an hour there anyways. Strike 3. Went today to give them one more shot because we had a coupon for my husbands car to get inspected, bringing it to $29.95, and we had $10 in rewards. They are the only Ford/ Lincoln dealer that I know that doesn't allow both to be combined, we have never had a problem anywhere else, but whatever we figured we would spend $20 on our Ford card and the rest on our debit card. Now they say they can't use 2 different method of payments! Where have you ever heard of a place not being able to do that? Again, the only dealer I've ever been to that can't. It shouldn't be so difficult to schedule service, have it completed, pay and leave. We have family members that work for Ford, and only go here because it's closer but from now on I'm going to their place, I'd rather drive 45 minutes then deal with these guys again. More

Report | Print

Fixed a bad situation Bob Morissette is awesome! I bought a new car from him 3 years ago and had it in for service six times over a three month period. We just couldn't s Bob Morissette is awesome! I bought a new car from him 3 years ago and had it in for service six times over a three month period. We just couldn't seem to get it fixed. I went to see Bob and he was the first person who truly understood my frustration and feeling of being unsafe in the car. He went above and beyond to rectify the situation. He found a used vehicle that I liked. It was covered in snow, subzero temps and windy but he and Roger dug it out for the test drive. Within 2 hours, the purchase was complete. Even when I picked the car up two days later, Bob made sure I was taken care of. He exceeded my expectations given the situation and restored my faith in Ford Of Londonderry! More

Report | Print