Mary Green | Page 8

great experience! Simple process overall. Honest and upfront about things. Respectful and not overly pushy. We got the exact car just as we wanted it. Definitley would Simple process overall. Honest and upfront about things. Respectful and not overly pushy. We got the exact car just as we wanted it. Definitley would recommend More

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Great first car buying experience! Having never purchased a new car, I was a bit apprehensive about doing everything involved to get to it. Ana was extremely helpful every step of the w Having never purchased a new car, I was a bit apprehensive about doing everything involved to get to it. Ana was extremely helpful every step of the way. From the test drive, to the paperwork, getting insurance, and everything in between, I was well taken care of. Highly recommended!!! More

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Tacoma Search Searched for a Tacoma on Internet. Mary Geeen was my initial contact. She stayed engaged throughout the sale. My sales consultant was Walter Chacon. H Searched for a Tacoma on Internet. Mary Geeen was my initial contact. She stayed engaged throughout the sale. My sales consultant was Walter Chacon. He is very professional, knows the product and worked to close the deal quickly and without any pressure or stress. His experience was absolutely fantastic. Walter, Mary and Steve were a pleasure to work with. Whether looking for a new or used car,I highly recommend Toyota of Hackensack and ask for Walter. More

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Worst customer service experience. We have been dealing with this dealership for many years and Michael was one of the best person in sales they had. After he was gone, we have been suf We have been dealing with this dealership for many years and Michael was one of the best person in sales they had. After he was gone, we have been suffering a lot lately. I would specifically like to mention Mary Green (Internet Sales), i wanted to buy out Toyota Camry whose lease was over and i wanted to see how much would be the amount every month if i finance it for 4 or 5 years. I contacted them through the chat on their website, called them on their local number and sent email to reach out to them as i wasn't having enough time to go and visit their dealership. Mary first informed me that the vehicle is under my mother in law's name and she should allow this, my mother in law allowed it and confirmed by email and through telephonic conversation, this satisfied Mary's request, then she asked for me to sign the form with my SSN and other details to give me the rate. I did everything possible but in the end, she refused to give me any information saying that i have to visit them. If this was the case, why did you make me waste so much of my time on chat/email/phone/filling out the forms. This is ridiculous, when i asked for the contact details of the management, she simply ignored and didnt provide me any details. Sure Mary and the management of Hackensack Toyota, i would rather take my business else where but to deal with people like you who treat their old committed customers so badly. More

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Harassing me constantly I sent an inquiry about a 2018 rav4. This is a big purchase, and I wanted time to mull things over. Mary Green has constantly bombarded my inbox with I sent an inquiry about a 2018 rav4. This is a big purchase, and I wanted time to mull things over. Mary Green has constantly bombarded my inbox with emails, even after I have clicked the “unsubscribe” button. I feel this is harassment, and I will not do business with Hackensack Toyota because of their policy allowing this harassment. More

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Excellent Service Our family came to TOH not planning buying a car the same day. By working with Melissa that she helped us to work out a deal that we wouldn’t say no. Our family came to TOH not planning buying a car the same day. By working with Melissa that she helped us to work out a deal that we wouldn’t say no. The whole experience definitely has gained out satisfaction. Strongly recommend TOH. More

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Inside my RAV4 Dennis did an excellent job of explaining how everything works inside my car, I am very thankful for his knowledge. Dennis also made it easier for me Dennis did an excellent job of explaining how everything works inside my car, I am very thankful for his knowledge. Dennis also made it easier for me by setting up the Bluetooth! Thank you Dennis good job! More

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Internet Price Negotiation is the Way to Go Negotiating for a new car can be as terrifying as the sound of a dentist drill. While some embrace the challenge, others like me, are fraught with ter Negotiating for a new car can be as terrifying as the sound of a dentist drill. While some embrace the challenge, others like me, are fraught with terror. When it came time to replace our 12 year old SUV, we watched way too many YouTubes and visited car dealer inventories on Sundays. We narrowed our decision to the Toyota Highlander. My goal was to do my homework on model pricing and with some helpful tips from my brother and friend from work, I felt equipped to begin the negotiating process. My 1st attempt resulted in a phone call from a dealer where the representative’s first words to me were, “who is this”? Strike 1 - not the way to engage a customer. My 2nd attempt put me in contact with Mary from Toyota of Hackensack. It was clear from the start Mary was a professional who knew how to treat a prospective buyer, was courteous and responded quickly. A price was decided and although ToH’s 1st price offer on my trade in was an insult, we came to an agreement, I left a deposit and picked up our brand new (only 7 miles!) 2018 Toyota Highlander Limited. Ramon took care of my in person visit, Billy handled the purchase, Steve handled the paperwork, Dan the vehicle review. All were respectful, personable and willing to answer all my questions. I was a little surprised it took over 90 minutes to pay, complete the process and drive out of the lot in our beautifully styled mica gray Toyota Highlander. When you think of how much $ you spend on a new car, the process should be exciting and fun. While mine was not overly exciting, it wasn’t as painful as I thought thanks to the dedicated staff at Toyota of Hackensack. More

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New car purchase Selected a vehicle online with a purchase price offer worked with Johnston who helped us get the car close to my offer. Got a great trade in value too Selected a vehicle online with a purchase price offer worked with Johnston who helped us get the car close to my offer. Got a great trade in value too. Dennis provided a great brief overview of the new car features and settings. Got my iPhone and contacts sync’d with Bluetooth. Fast and painless process overall! More

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Very responsive Working on a deal with Mary. We lost sometime in the beginning due to the weekend and other issues. Will post another update after closing Working on a deal with Mary. We lost sometime in the beginning due to the weekend and other issues. Will post another update after closing More

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