Nixon Gomez

I was sold a lemon by Toyota of Hackensack. The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota The car was also delivered late as well as dirty, with gum stuck in the driver handle, stains and with an old service sticker on it from a non-Toyota service center from the previous owner, all of which was promised to be taken care of at the time of purchase. I purchased the car and agreed to wait for delivery because they promised to detail and service the car. I have the pictures that I sent to the salesperson. I called several times and tried to obtain help. I was told several times someone would call me back. No one did. I literally had to call from my work number to get the original sales person to take my call. When I was finally connected to a sales manager, all I asked for was a diagnostic. He said he would get back to me, 3 months later, he never has. I took the car to a different service center and dealership that did a diagnostic and stated the transmission on the vehicle was completely shot, and Toyota would have seen the problem had they done a proper inspection. Cost to repair the transmission was over $9,000. In addition, I also just received notice of violations and fines accrued under the dealer tags when their staff drove it to deliver the car. When I did not get a response from Toyota Hackensack, I contacted Toyota Headquarters trying to go through the proper channels to resolve the issue before going through lemon lawyers. I must say that Headquarters has diligently tried to assist, and all their representatives have been kind and genuine in their efforts, but Toyota of Hackensack was also unresponsive to them as well. Toyota of Hackensack has dishonest practices and the staff I encountered after learning they sold me a lemon lacked integrity. As a Toyota customer for over 20 years, who believed in the integrity of the brand, I waited 4 months to submit my review, trusting that they would do the right thing. I am beyond shocked and disappointed. I would never recommend this dealership in Hackensack. The only thing they offered as a solution was to detail the car if I brought it back to Hackensack. I wouldn't trust them to service my car even on a detail that they both promised and owed me. I am not someone who writes negative reviews on business or staff, because I think about people's livelihoods. But in this case, I had to. I hope to prevent someone from experiencing the nightmare I have experienced with Toyota of Hackensack. They deserve zero stars. More

by STACEYMSW Verified Customer Verified Customer

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Got in quick, service department were efficient and even covered my interior with plastic. Which I thought was a nice touch. covered my interior with plastic. Which I thought was a nice touch. More

by Inoad Verified Customer Verified Customer

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Great service ,customer treat with great respect and everything explain very clear from all departments everything explain very clear from all departments More

by FILSAIMEBRUNEL Verified Customer Verified Customer

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They are really good. Nixon was very good and explained everything to us and was very professional. Nixon was very good and explained everything to us and was very professional. More

by 24ADELFI Verified Customer Verified Customer

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Great customer service, Angel was transparent and patient. He made my buying experience a pleasant one. patient. He made my buying experience a pleasant one. More

by Inoad Verified Customer Verified Customer

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I purchased a 2018 Tundra, was provided minimal information on financing until I came in. I was pressed on time to find out after I signed all documents that my tail gate wouldn’t lock. I had also information on financing until I came in. I was pressed on time to find out after I signed all documents that my tail gate wouldn’t lock. I had also told the dealership about the gas cap not closing properly and flimsy. Nothing addressed prior to the purchase. Finally I had a friend of mine take a look at the tailgate and fixed it himself. Now the new cylinder is in but I cannot afford to lose the truck for another day. I have owned Toyotas my whole life (driving for 20 years). I’m disappointed as to where their level of customer service has landed. We are back to the used car dealership days where you feel cheated. I’ve never felt like that previously. I assure you I wouldn’t go back. More

by CARDUSG38 Verified Customer Verified Customer

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Service was great staff was pleasant to deal with and do a great job on the car a great job on the car More

by JRAGLIEVICH Verified Customer Verified Customer

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Estamos muy contentos con nuestro carro, exelente servicio muy profesional realmente 100% recomendado Gracias Nixon. servicio muy profesional realmente 100% recomendado Gracias Nixon. More

by JORGE Verified Customer Verified Customer

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Good service and employees helped me in choosing the right truck, and in installing the updated software right truck, and in installing the updated software More

by LYSBETHO Verified Customer Verified Customer

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Fast, Efficient and Joe Huncken is the best! A no B.S. individual who is always a straight shooter! A no B.S. individual who is always a straight shooter! More

by BOBHELSTOSKI Verified Customer Verified Customer

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