Mary Hansen

"Brought a 2014 Optima to Kia of Danbury with a physical engine failure (aluminum and copper shavings in the oil . Service advisor Kelvin Brito and Manager Mary Hansen refused to submit the valid lifetime engine failure (aluminum and copper shavings in the oil . Service advisor Kelvin Brito and Manager Mary Hansen refused to submit the valid lifetime class-action warranty claim, lied and said corporate would deny it, and tried to force over $3500 retail timing chain repair instead. Pulled the car to Blasius Kia in Watertown , car  -failed the BCT test instantly and Kia Corporate approved a brand-new engine for $O. Complete scam at Danbury. Stay away." More

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This dealership provides good service, convenience hours, I think they should provide better specials discounts. I think they should provide better specials discounts. More

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Quick prompt service! Nice waiting facility and friendly, competent staff. Kept to the time frame I was told. Nice waiting facility and friendly, competent staff. Kept to the time frame I was told. More

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Excellent service, customer service was excellent very easy in and out. The text updates are a nice add on as well. easy in and out. The text updates are a nice add on as well. More

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Jeff at Danbury Kia was excellent to work with. We were very happy with our experience and have been very happy with the car ever since. It had an issue with the seat on the day we drove it home. J We were very happy with our experience and have been very happy with the car ever since. It had an issue with the seat on the day we drove it home. Jeff got us into the service crew and they ordered a part and are on top of getting the issue resolved. Would fully recommend them to anyone. More

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The service writers were very thorough with explaining everything. The mechanics were fast and efficient. Even fixed things I did not expect them to fix. Definitely my best experience in a dealership. everything. The mechanics were fast and efficient. Even fixed things I did not expect them to fix. Definitely my best experience in a dealership. More

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Great experience all around Thank you dropped the car off before vacation for recalls to be done off before vacation for recalls to be done More

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Went in for an oil change. The Service was completed quickly and the staff were nice and polite. The Service was completed quickly and the staff were nice and polite. More

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Mary was efficient and clear. The communication by text is a nice touch. Recommendations are helpful. I was in and out quick so I achieved my goal. Thank you Mary The communication by text is a nice touch. Recommendations are helpful. I was in and out quick so I achieved my goal. Thank you Mary More

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I was there a few days ago for service for my car and Orion was walking past me and I asked him if he can show me a k4 while I'm there and he gladly helped me. I love the car and I will be calling him to Orion was walking past me and I asked him if he can show me a k4 while I'm there and he gladly helped me. I love the car and I will be calling him to take it for a test drive, but just wanted to let Kia know how nice Orion is and I appreciate his sudden help. More

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