Morgan Trafton

Morgan provided great communication and customer service. She updated me upon arrival and helped to get me out earlier than expected. Thank you! She updated me upon arrival and helped to get me out earlier than expected. Thank you! More

Print

The service writers were very thorough with explaining everything. The mechanics were fast and efficient. Even fixed things I did not expect them to fix. Definitely my best experience in a dealership. everything. The mechanics were fast and efficient. Even fixed things I did not expect them to fix. Definitely my best experience in a dealership. More

Print

Friendly, hassle-free service as always from booking online, to text updates and easy pick-up when not waiting on site. online, to text updates and easy pick-up when not waiting on site. More

Print

Great experience all around Thank you dropped the car off before vacation for recalls to be done off before vacation for recalls to be done More

Print

Went in for an oil change. The Service was completed quickly and the staff were nice and polite. The Service was completed quickly and the staff were nice and polite. More

Print

I honestly cannot say enough incredible things about Morgan at Danbury Kia! She is, without a doubt, one of the best service advisors I have ever had the pleasure of working with. Morgan helped me thro Morgan at Danbury Kia! She is, without a doubt, one of the best service advisors I have ever had the pleasure of working with. Morgan helped me through the process of getting my tires replaced, and from the very beginning she was incredibly helpful, professional, patient, and genuinely caring. She made what could have been a stressful process feel completely effortless. Then, just when I thought everything was taken care of, I unfortunately got a screw in one of my brand-new tires shortly after driving away! 😩 Talk about bad luck! I was frustrated and worried about what I was going to do, but Morgan immediately stepped up and took care of me. She helped me get an appointment, made sure I knew what was going on, and went above and beyond to make sure the issue was handled. What really stood out to me was that Morgan didn’t make me feel like I was just another customer or another problem on her list. She genuinely cared. She listened, she followed through, she was incredibly responsive, and she made sure I felt taken care of every step of the way. That level of customer service is extremely rare these days. Morgan is an absolute rock star and a tremendous asset to Danbury Kia. She turned what could have been a frustrating experience into one where I walked away feeling completely confident that I was in good hands. If you need service at Danbury Kia, ASK FOR MORGAN! Seriously. You will not regret it. She is professional, compassionate, knowledgeable, and goes so far above and beyond that five stars honestly don't seem like enough. Danbury Kia, you have a GEM in Morgan! Please recognize her for the incredible job she does and the way she treats her customers. She is exactly the kind of person who makes customers want to come back. Thank you, Morgan, for everything! You truly went above and beyond, and I appreciate you more than I can say! ❤️ More

Print

They did a great job. Oil change and tire rotation in less than an hour! Oil change and tire rotation in less than an hour! More

Print

The staff to pickup my car was very friendly and accommodating. They were kind enough to apply a coupon and get me out right away accommodating. They were kind enough to apply a coupon and get me out right away More

Print

Sold me a pretty lemon Bought a 2013 Mazda CX-5 from Jeff Sousou on 12/26/16. The car was in the shop for repair on 12/27/16, and again on 1/04/17. At this point, the car ha Bought a 2013 Mazda CX-5 from Jeff Sousou on 12/26/16. The car was in the shop for repair on 12/27/16, and again on 1/04/17. At this point, the car has been in Kia's shop for more days than I have had it in my driveway. Jeff was not truthful about a couple of things 1) he said an open recall item was taken care of but it was not. 2) tire pressure light was on when we test drove with Leo and Jeff said it would be taken care of before we left. 4 hours later, we drove off the lot and the light was still on. The next day, while driving on I84 during heavy traffic, the car started bucking, and traction control and check engine lights came on. It was very scary. I called Jeff to ask him to have a loaner ready as I was bringing the car in. When I arrived, I saw Jeff inside. By the time I got inside, he was nowhere to be found. He didn't even respond to being paged. He didn't have the decency to face me. He sold me a pretty lemon and I will NEVER purchase another car from Jeff. Nor will I recommend Danbury Kia to family or friends. Considering that the same issue occurred within 15 days, and I had to bring it back twice, I am not very confident that the issue has fully resolved. However, I do trust Wayne and his techs because they seemed to know what was wrong with it, but were following the advice of colonial Mazda. Wayne and his team made sure I had a rental or loaner and Wayne drove my car until the issue occurred a third time. Then he drove it back to Colonial and they were better able to diagnose and hopefully resolve the issue. This issue has sucked the fun out of the buying experience and instead, I am scared every time I drive this car. My only complaints with service is that they never state their name when answering the phone and they didn't call me with updates. I had to call them requesting an update, which was not convenient. More

Print