Morgan Trafton

I simply love Danbury Kia! I have been having my vehicle serviced by them for well over 5yrs and the staff is honest, empathetic and extremely helpful. I highly recommend! I have been having my vehicle serviced by them for well over 5yrs and the staff is honest, empathetic and extremely helpful. I highly recommend! More

Print

I had the opportunity to work with Morgan in the service department and she was incredible. I have brought my Kia to Danbury twice before this for service and had mentioned an issue with my window, but it w department and she was incredible. I have brought my Kia to Danbury twice before this for service and had mentioned an issue with my window, but it was never fixed. When bringing it up to Morgan, she immediately looked into it and we were able to get the issue solved that day. Thank you Morgan! More

Print

Excellent service, customer service was excellent very easy in and out. The text updates are a nice add on as well. easy in and out. The text updates are a nice add on as well. More

Print

Jeff at Danbury Kia was excellent to work with. We were very happy with our experience and have been very happy with the car ever since. It had an issue with the seat on the day we drove it home. J We were very happy with our experience and have been very happy with the car ever since. It had an issue with the seat on the day we drove it home. Jeff got us into the service crew and they ordered a part and are on top of getting the issue resolved. Would fully recommend them to anyone. More

Print

Morgan provided great communication and customer service. She updated me upon arrival and helped to get me out earlier than expected. Thank you! She updated me upon arrival and helped to get me out earlier than expected. Thank you! More

Print

The service writers were very thorough with explaining everything. The mechanics were fast and efficient. Even fixed things I did not expect them to fix. Definitely my best experience in a dealership. everything. The mechanics were fast and efficient. Even fixed things I did not expect them to fix. Definitely my best experience in a dealership. More

Print

Friendly, hassle-free service as always from booking online, to text updates and easy pick-up when not waiting on site. online, to text updates and easy pick-up when not waiting on site. More

Print

Great experience all around Thank you dropped the car off before vacation for recalls to be done off before vacation for recalls to be done More

Print

Went in for an oil change. The Service was completed quickly and the staff were nice and polite. The Service was completed quickly and the staff were nice and polite. More

Print

I honestly cannot say enough incredible things about Morgan at Danbury Kia! She is, without a doubt, one of the best service advisors I have ever had the pleasure of working with. Morgan helped me thro Morgan at Danbury Kia! She is, without a doubt, one of the best service advisors I have ever had the pleasure of working with. Morgan helped me through the process of getting my tires replaced, and from the very beginning she was incredibly helpful, professional, patient, and genuinely caring. She made what could have been a stressful process feel completely effortless. Then, just when I thought everything was taken care of, I unfortunately got a screw in one of my brand-new tires shortly after driving away! 😩 Talk about bad luck! I was frustrated and worried about what I was going to do, but Morgan immediately stepped up and took care of me. She helped me get an appointment, made sure I knew what was going on, and went above and beyond to make sure the issue was handled. What really stood out to me was that Morgan didn’t make me feel like I was just another customer or another problem on her list. She genuinely cared. She listened, she followed through, she was incredibly responsive, and she made sure I felt taken care of every step of the way. That level of customer service is extremely rare these days. Morgan is an absolute rock star and a tremendous asset to Danbury Kia. She turned what could have been a frustrating experience into one where I walked away feeling completely confident that I was in good hands. If you need service at Danbury Kia, ASK FOR MORGAN! Seriously. You will not regret it. She is professional, compassionate, knowledgeable, and goes so far above and beyond that five stars honestly don't seem like enough. Danbury Kia, you have a GEM in Morgan! Please recognize her for the incredible job she does and the way she treats her customers. She is exactly the kind of person who makes customers want to come back. Thank you, Morgan, for everything! You truly went above and beyond, and I appreciate you more than I can say! ❤️ More

Print