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Mary McClain
Mary McClain at Orr Chevrolet of Fort Smith

Mary McClain

Service Customer Care

Orr Chevrolet of Fort Smith

6500 Autopark Dr
Fort Smith, AR 72908

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4.7
110 Reviews

I'm Mary McClain and I'm a 1988 graduate of Caney Valley High in Ramona, OK. I've been in the automotive business for 22 years and I love it because of the customer service. I get to meet new people and help them with their needs. I'm a friendly person and I love what I do here at Orr Auto Park. I love the people I work with. They are family to me. Most of all, my husband for 28 years and my 2 children. My free time is devoted to my precious grand daughter, Harmony , and my grandson Wyatt . I enjoy life

Dealership Experience

10 yrs, 3 mos

Industry Experience

20 yrs, 5 mos

Specialties & Trainings

chevy service advisor

customer service

4.7

110 Reviews

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110 Reviews of Mary McClain

July 14, 2025

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Employee Rating

This is the third vehicle I have bought from Orr and I will continue to do business with them. More

by darla.melton
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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July 11, 2025

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Great customer service keeps me coming back to Orr. Harold is the best and is greatly appreciated! More

by bsuehayes
Recommend Dealer
Yes

Other Employees Tagged: Harold Dean

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June 20, 2025

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Fast and courteous on service , they called me as soon as my car was finished! Greatly appreciated the fast service! More

by lbowden43
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Recommend Dealer
Yes
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June 13, 2025

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They did an awesome job with communication and getting the recall done within an hour. More

by GILKER8
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Yes
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June 11, 2025

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Brought my 2022 Tahoe in to Orr-Ft Smith to have the oil changed and tires rotated. This was my first experience in the Service Dept since purchasing my vehicle several months prior. I was pleasantly surpr More

by BUGZ5174
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eduardo

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May 16, 2025

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Fast efficient service! Every one was very friendly and polite! I fully recommend Orr Cadillac / Chevy! More

by ralph.lydia
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Ed Flaherty, Jason Isclaw, Lizzie Herd, Joel Ferrier

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May 10, 2025

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Prices are high but in all, excellent customer service. Awesome selection in vehicles and they was able to answer all our questions. More

by JERRYRENA44
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Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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February 23, 2025

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The people were on time and very efficient. Kept me up-to-date on everything. More

by t.earnhart1
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Recommend Dealer
Yes

Other Employees Tagged: Harold Dean, Jason Isclaw

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February 17, 2025

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Inefficient, preformed the wrong service instead of the recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. More

by bettsnate82
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Harold Dean, Jason Isclaw

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Feb 17, 2025

Orr Chevrolet of Fort Smith responded

We are sad to hear that your visit to the dealership was less than satisfactory. We apologize for the inconvenience and we hope to have the opportunity to make it right in the future. Thank you for taking the time to let us know how we can improve.

February 05, 2025

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I recommend ORR Cadillac for the purchase of an automobile as well as their service. More

by WBK0
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Recommend Dealer
Yes
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Feb 06, 2025

Orr Chevrolet of Fort Smith responded

We are so happy to hear that you have had a great experience with our sales and service department! Thanks for letting us know and we look forward to working with you again in the future!

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