Mason Day | Page 8

My experience with the dealership prior to being given the keys was exceptional: managers, finance department. The salesman was a good go-between during negotiations, despite pronoucing the car wrong. I the keys was exceptional: managers, finance department. The salesman was a good go-between during negotiations, despite pronoucing the car wrong. I asked him about it. He shrugged, saying, Ariyah, Ariah what's the difference. When he showed me the secret compatment under the dash, I was delighted and wondered what it could be used for. He said, A Gun!! I was startled. It may seem reasonable considering the dealership is in Ocala, Florida, but I am from Illinois and don't share the state's affinity with guns. I was offended. Just before being given the keys, the salesman asked if I wanted the vanity plate from my trade-in put on my new Ariya. I said absolutely not. He rushed off, came back saying it was too late, the plate had already been installed. I was very upset and disappointed. I requested that the plate frame be removed. I was told that would be okay. Arrangements were made for me to come in the following morning at a mutually agreed upon time. I arrived the next morning. The salesman was not there. The manager said he tried calling him but didn't get an answer. I wanted to confirm with the managers that the plate frame removal had been approved. They were shocked that a front plate had been installed, saying they NEVER put front plates on cars. They gave me a We Owe approving the work along with a loaner. I also mentioned that I was surprised that they allowed the salesman to call the car Ariah, and they said they'd talked to him several times and he just won't do it. The salesman arrived 20 minutes late, gave a cursory apology like it was no big deal, and started to walk me to my car. We got in, and he proceeded to call the car Ariah and I called him out on it. I told him it made him look bad, the dealership look bad, and seemed like he didn't know his product. He became defensive, which is understandable I guess, and asked if I'd rather have another salesman show me my car. He went on to say that he was the only one at the dealership that knew the car's features. Actually, he didn't know the features. He figured them out as he went, with me reading the Quick Start Manual aloud so he could figure out the auto park feature. He initiated Alexa for me as a Guest. It worked fine in front of the dealership, but it's been 3 weeks and I'm unable to use it at all. I've had two phone calls already with Nissan and am expecting another one to resolve the problem. When I arrived at the dealership to have the license frame removed, I was greeted by the salesman. The outside vendor who was to do the work had not yet arrived. The salesman attempted to call him at his place of business and became engrossed in a conversation with someone about installing a bumper for his sister's car. In the meantime, I called the outside vendor directly on his cell phone. He was having breakfast and would be there shortly. He knew I had a loaner. When the salesman finally got off the phone (I actually had to wait for him to finish his call, he knew I was waiting, and didn't seem to care), I asked where my loaner was. He knew nothing about it. However, he did make the necessary arrangements with the receptionist, commenting to her that he didn't know why I needed a loaner; the job would only take a couple of hours. The receptionist pulled me aside and told me I needed to access my Nissan portal where my $500 deposit was so I could transfer it over to the dealership. I told her I would do that when I got home, which I did, but the page was no longer available. Five hours later when picked up my car, I wasn't 100% happy with the job. The salesman kept countering that it looked fine, and actually said that I should be happy with it for what it cost them to fix it. On my way home, he called to say " You gotta get us that $500." I was incensed. I told him Nissan already had $500 of my dollars and weren't getting more. I went online again and found something that said it was the dealer's responsibility More

by hschaefer Verified Customer Verified Customer

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Slow, after you buy the vehicle you become unimportant. In the definition of Everything Wrong With America Presently, you and how you treat paying customers are there. The old days were different when the In the definition of Everything Wrong With America Presently, you and how you treat paying customers are there. The old days were different when the customer received a loan from the dealer instead of the bank paying you directly, the customer was treated better, even after or should I say ESPECIALLY after they purchased a brand new vehicle. Buying a car nowadays is like going to McDonald's. That you, McDonald's of nissan More

by LARAMEY.WHITE Verified Customer Verified Customer

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Went here for service, awesome people and was very quick! Will recommend anyone here anytime! Will recommend anyone here anytime! More

by REYES-FAMILY Verified Customer Verified Customer

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The Dealership service department takes hours to complete simple service like oil change and tire rotation. simple service like oil change and tire rotation. More

by MITCHELLEVANIE19 Verified Customer Verified Customer

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Always have had great service and all the advisors have been very thorough and have listened to my concerns and made sure all repairs needed were done. been very thorough and have listened to my concerns and made sure all repairs needed were done. More

by Barbvance53 Verified Customer Verified Customer

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I was very pleased with the dealership. Everybody is very friendly there top notch service. My truck was done earlier than expected. I love Pearson Nissan and will always be as valid custom Everybody is very friendly there top notch service. My truck was done earlier than expected. I love Pearson Nissan and will always be as valid customer. Good job' More

by Tomcumby Verified Customer Verified Customer

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Nate was amazing! i went in there upset because my transmission in my nissan sentra sr was going out again when i just replaced it in march. i got paired with nate and i went in there upset because my transmission in my nissan sentra sr was going out again when i just replaced it in march. i got paired with nate and he helped me get out of that car and into a new 2019 volkswagen jetta!! More

by ariana gazzaniga Verified Customer Verified Customer

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I really enjoyed my sales person and ladies I really appreciate the service I really enjoyed the car also my husband was pleased. appreciate the service I really enjoyed the car also my husband was pleased. More

by frenchielgordon Verified Customer Verified Customer

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I have been dealing with nissian over 10 years and great service. I would go back all the time. service. I would go back all the time. More

by doris.46 Verified Customer Verified Customer

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Outstanding service and print courtesy WTH the customer keeping communication with them and providing feedback to my vehicle keeping communication with them and providing feedback to my vehicle More

by JOEL4642 Verified Customer Verified Customer

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