Mathew Reed | Page 10

One of the most incredible dealerships! This dealership was incredibly friendly and helpful with my car buying experience. Being a first time buyer is hard for me, but this dealership was ab This dealership was incredibly friendly and helpful with my car buying experience. Being a first time buyer is hard for me, but this dealership was able to work with me to get my first car. I highly recommend this dealership to anyone whose looking to purchase a new or used vehicle. They make it super easy and smooth to look at some vehicles and help you with options on how to purchase one. More

Helpful 0

Report | Print

Above and beyond This dealer was awesome never had the same experience at another dealership from making endless paper airplanes to help rock my kid to sleep while i This dealer was awesome never had the same experience at another dealership from making endless paper airplanes to help rock my kid to sleep while i go Thur the process They speak the truth 100 percent Best Dealer in Reno More

Helpful 0

Report | Print

Matt was very helpful professional and would do anything I needed when buying my Kona. I highly recommend him for anyones buying needs. I look forward to buying future cars from him. I needed when buying my Kona. I highly recommend him for anyones buying needs. I look forward to buying future cars from him. More

Helpful 0

Report | Print

Thankful I appreciate Cherae's assistance in helping me find something within my needs and not give me a lot of running around. Straight and to the point. Than I appreciate Cherae's assistance in helping me find something within my needs and not give me a lot of running around. Straight and to the point. Thank you! More

Helpful 0

Report | Print

Thank you!! My husband and I worked with both Cherae and Mathew and they were both so wonderful. Cherae reached out to us and assured us we’d be able to get a car My husband and I worked with both Cherae and Mathew and they were both so wonderful. Cherae reached out to us and assured us we’d be able to get a car even as we work on rebuilding our credit and needed a second vehicle as soon as possible, other dealerships weren’t nearly as helpful. We ran into a few hiccups along the way, but Mathew really cared about making sure we left with a vehicle which we appreciate so much. Mathew hung out with my husband and I the whole time we waited for all the financing to be finalized, which made it go so much faster. Super responsive to phone calls and texts before actually coming in, and put up with all my questions. He really made the process as smooth as possible. Tom was fantastic too, so funny and made a stressful situation for us not seem so bad with his determination to figure something out. We are so happy and thankful for Hyundai Lithia and the amazing staff for making sure this worked out for us. Can’t thank you guys enough! Definitely will be returning for future purchases. More

Helpful 0

Report | Print

2020 Veloster Purchase I worked with both Cherae and Mathew throughout my purchase. They made everything run as smooth as possible and were both extremely professional and k I worked with both Cherae and Mathew throughout my purchase. They made everything run as smooth as possible and were both extremely professional and kind. I would highly recommend seeing them for your next purchase. The finance employee Devin was also a big help. He was able to get the lowest payment possible and even worked hard on it the following day to get an even better deal. I will be going to Lithia Hyundai of Reno for all of my vehicle needs in the future. -Aaron More

Helpful 0

Report | Print

Over promise and under deliver! The only pleasant experience was working with our salesman Matt. Beyond that the entire experience was horrible! The 2018 F250 Powerstroke I purchased The only pleasant experience was working with our salesman Matt. Beyond that the entire experience was horrible! The 2018 F250 Powerstroke I purchased did not have a block heater on it. Tom the Sales Manager swore the heater was there but the power cord was not, we worked the power cord and install of the cord into the deal of the truck, and had it listed on a “we owe” sheet from the sales team. One week after buying the truck I was asked to bring it in so they could get the right power cord for the block heater, and should only take about 20 minutes. I drove 30 min and waited two hours just to find out the heater Tom promised was on there wasn’t there after all. The sales team stated that they will order and pay for the block heater as well. After a couple of weeks of waiting for the parts to come in I got a text from Matt advising that the dealership had the parts but would not install them, he even stated in the text he has never had this happen where it’s in writing and the dealership wasn’t going to honor it. I then told Matt that I would NOT be paying for it and to either give me his GMs phone number along with Corporates, or have the dealership install the parts. After a couple of days of them trying to figure it out, I got another text saying that they were sending the truck to a different shop in Reno for the install since it was cheaper for the other shop to install it rather than the dealerships... odd to me but whatever. It took two trips back to the dealership and almost a month total to get the block heater installed. When I took the truck in the first time I told Matt and Don the svc guy that the front brakes were making noise, both said they would look at them when they installed the block heater. The brakes were never addressed when the block heater was installed. I called the dealership and scheduled an apt to have them looked at per the request of Don. I dropped the truck off on 9/17/19, mind you I purchased the truck on 8/1/19. The svc advisor called and told me the tech stated that the rotors needed to be turned and the pads needed to be sanded and it would cost me about $300.00 I then asked for the GMs and Corporates number again because I have owned the truck less than 60 days and it needs brake repairs?!?!? The service advisor then talked to his MGR and was told that the dealership would machine the rotors and pads for me at no cost. I picked the truck up two days later and the noise seemed to be gone... until the beginning of this week. Now the noise is there constantly, I called the advisor back again and told him I was afraid that a brake caliper or caliper pin was sticking and asked him to consult with his manager on what the best course of action would be. When he called back he stated that the manager told him to tell me to take it to a Ford dealership since the caliper could... could be under warranty. And if not bring it back and they may fix it under good will. I will never recommend this dealership to anyone. They do not want to take care of their customers, once they get your money they don’t give a crap. I hope this isn’t the case for everyone but for me, it’s been horrible. More

Helpful 0

Report | Print

Excellent Cherea and Matt made this car purchase super fast and easy. I can't thank them enough! I couldn't have asked for a better team! Cherea and Matt made this car purchase super fast and easy. I can't thank them enough! I couldn't have asked for a better team! More

Helpful 0

Report | Print

Best experience ever! I will never go anywhere else to buy a car. Matt was absolutely amazing in every way. He made me feel comfortable through the whole experience. Dustin I will never go anywhere else to buy a car. Matt was absolutely amazing in every way. He made me feel comfortable through the whole experience. Dustin worked so fast and efficient , he was super nice and helped get the best car for me and my girls. So thankful for the quick , easy, and painless experience ! More

Helpful 0

Report | Print