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Mathew Rivera

Overview Reviews (709) Inventory (261)

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Mathew Rivera

Mathew Rivera | Page 8

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

709 Reviews

Overview Reviews (709) Inventory (261)

Dealership Experience

5 yrs, 1 mo

Industry Experience

14 yrs, 5 mos

Languages Spoken

English

4.9

709 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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709 Reviews of Mathew Rivera

January 09, 2026

Dealership Rating

Employee Rating

Great communication Great communication, professional, timely, and helpful. and the waiting room with TV was very comfortable timely, and helpful. and the waiting room with TV was very comfortable More

by kathleenakoch

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 09, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic feedback! We’re thrilled to hear that you had a great experience with our team and found the communication, professionalism, and timeliness to your liking. We're also glad you enjoyed the comfortable waiting area! We look forward to serving you again soon.

January 09, 2026

Dealership Rating

Employee Rating

Great helpful friendly Matt helped me and my family when we needed a little extra help while our car was n the shop and we had a death in the family we needed a little extra help while our car was n the shop and we had a death in the family More

by steveschwartz100

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 09, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with us. We’re glad Matt was able to provide helpful and friendly support during such a difficult time. Our sincere condolences to you and your family, and we truly appreciate you trusting us when you needed extra care.

January 07, 2026

Dealership Rating

Employee Rating

Without appointments, they do their best to resolve the need. I was very grateful, thanks a lot for getting my car back on the road, without me stressing. need. I was very grateful, thanks a lot for getting my car back on the road, without me stressing. More

by vero51gees

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 07, 2026 -

DCH Wappingers Falls Toyota responded

Hi Vero51Gees, thank you for sharing your experience! 🙌 We’re glad our team could get you back on the road smoothly and take the stress out of the process. We appreciate your kind words and look forward to helping you again anytime!

January 06, 2026

Dealership Rating

Employee Rating

They're great in every area remembering you when you come in for service. Excellent customer care & great coffee in for service. Excellent customer care & great coffee More

by RHONDY2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 06, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words and for choosing DCH Wappingers Falls Toyota! We’re so glad to hear you enjoy the personalized service, excellent customer care, and of course the coffee. Rhondy and our entire service team truly appreciate your loyalty and look forward to welcoming you back again soon!

January 06, 2026

Dealership Rating

Employee Rating

Nice facility, great service Mathew explained my service needs well and ensured things were taken care of properly. needs well and ensured things were taken care of properly. More

by WRKELLY2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 06, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re thrilled to hear you had a great experience at DCH Wappingers Falls Toyota. Mathew and the team take pride in making sure every service is explained clearly and handled properly. We appreciate your feedback and look forward to seeing you again!

January 06, 2026

Dealership Rating

Employee Rating

Nice facility, great service Mathew explained my service needs well and ensured things were taken care of properly. needs well and ensured things were taken care of properly. More

by WRKELLY2

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 06, 2026 -

DCH Wappingers Falls Toyota responded

January 06, 2026

Dealership Rating

Employee Rating

Mathew was extremely helpful and communicative about the process/timeline of my car. Thank you process/timeline of my car. Thank you More

by Taralent

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jan 06, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear that Mathew was extremely helpful and kept you well informed throughout the process and timeline. We truly appreciate your trust and look forward to assisting you again.

January 06, 2026

Dealership Rating

Employee Rating

I feel like going to see a family member. I don't feel like an stranger and I am very pleased with the service. I don't feel like an stranger and I am very pleased with the service. More

by IGOMEZ567

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 06, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your heartfelt feedback! We’re so glad to hear that you feel welcomed and cared for like family. Providing a comfortable, friendly experience is very important to us, and we truly appreciate your kind words.

January 06, 2026

Dealership Rating

Employee Rating

Profesional and caring In my personal opinion I will recommend your service Thank you for everything recommend your service Thank you for everything More

by IGOMEZ567

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 06, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad to hear you found our service professional and caring. We truly appreciate your recommendation and thank you for choosing us.

January 05, 2026

Dealership Rating

Employee Rating

Lauren has been great always. Mechanic great also, talked to us in person. Thank you Mechanic great also, talked to us in person. Thank you More

by mroczek06

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Jan 05, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the 5-star review! We’re so happy to hear that Lauren consistently provides great service and that our mechanic took the time to speak with you personally. We truly appreciate your kind words and your trust in our team. We look forward to assisting you again at DCH Wappingers Falls Toyota!

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