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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 9

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
700 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

14 yrs, 3 mos

Languages Spoken

English English

4.9

700 Reviews

Write a Review

700 Reviews of Mathew Rivera

December 26, 2025

Dealership Rating
Employee Rating

Great customer service and helped out alot. thank you to the team. Especially Josh, and Avi More

by HARNEET172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Kolozy, Michael Newsham, Thomas Hackett, Ben Carlson, Melissa Tyler, Jason Gasiunas, Joshua Johns, Judy Deems, Lauren Fusaro

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re glad to hear that our team provided great service and were able to help. Josh and Avi will be thrilled to hear your kind words. We truly appreciate your trust and support!

December 25, 2025

Dealership Rating
Employee Rating

Matt was great, wait time reasonable, all around fine. It (stop) went (stop) fine (stop.) More

by rkg
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear Matt took great care of you and that the wait time was reasonable. We appreciate you sharing your experience and look forward to seeing you again.

December 24, 2025

Dealership Rating
Employee Rating

Mathew is the best! He knows my car, he knows me and he knows how to explain the car's situation to me. More

by Brooklyn customer
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 24, 2025

DCH Wappingers Falls Toyota responded

Hi Brooklyn, Thank you for your kind words and for being a Verified Customer at DCH Wappingers Falls Toyota! We’re so glad to hear Mathew continues to provide you with knowledgeable, personalized service and clear explanations you can trust. We truly appreciate your loyalty and look forward to seeing you again!

December 17, 2025

Dealership Rating
Employee Rating

Very responsive to my request. ..i had a screw in my tire and was worried about driving the car. They took me quickly and checked everything! More

by mlando1208
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We are glad our team was able to respond quickly and take care of your tire concern, giving you peace of mind. We appreciate you choosing us and are always here to help.

December 13, 2025

Dealership Rating
Employee Rating

Your trade in policy is no good Off for trading is low and extraordinarily unreasonable systematically low. More

by Howe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

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Dec 13, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 11, 2025

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Employee Rating

Very efficient and friendly group of people. Went for oil change and inspection. I was suggested about some of car parts that need attention. I highly recommend their services. More

by ALAM.SHAHRIAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for your positive review! We’re glad to hear our team provided efficient, friendly service and helped keep you informed about your vehicle’s needs. We appreciate your recommendation and look forward to assisting you again.

December 09, 2025

Dealership Rating
Employee Rating

Quick, no excess, to the point. Great service. It was an oil change and rotation. Not much else to say. More

by JMBOHIZIC
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad to hear your oil change and tire rotation were quick and efficient. We appreciate you choosing DCH Wappingers Falls Toyota and look forward to assisting you again next time!

December 08, 2025

Dealership Rating
Employee Rating

Every time I try to schedule an appointment, the earliest available slot is consistently about a month and a half out. Also, the website lists the oil change at $109, but when I arrive, I’m charged $139. Tha More

by TMKO888
Workmanship
Service Time
Recommend Dealer
No
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Dec 08, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 02, 2025

Dealership Rating
Employee Rating

Great experience with the Service team. Always listening the customer and very flexible. The maintenance was done in time with a thorough check. More

by Gomezjm34
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear our Service team was attentive, flexible, and thorough in completing your maintenance on time. We appreciate your feedback and look forward to serving you again.

December 02, 2025

Dealership Rating
Employee Rating

All was good but I truly do not like the automated answering system. It’s Horrible. Took my three times and wasted three days trying to get a human. More

by Jenn MacMillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 03, 2025

DCH Wappingers Falls Toyota responded

Hi Jenn, thank you for the four stars and for sharing your feedback. We are glad the rest of your experience was good, and we apologize for the frustration with the automated phone system. Your comments help us improve, and we appreciate you letting us know. If you need anything, please reach out anytime.

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