Matt Chevier
Matt Chevier at Vision Hyundai Henrietta Rochester

Matt Chevier

Service Manager

Vision Hyundai Henrietta Rochester

2525 West Henrietta Rd
Rochester, NY 14623

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4.7
186 Reviews
4.7

186 Reviews

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186 Reviews of Matt Chevier

June 08, 2025

Dealership Rating
Employee Rating

The customer service there was dismissive and not very attentive at all. There was not explanation of the multi-point inspection and how it’s different than the service I requested More

by Fabbro07-4
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Alexandra S., Matthew Melino

June 06, 2025

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Very hard to get a hold of when checking on the status of my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision H More

by kkenh300
Service Price Transparency
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Recommend Dealer
No

May 30, 2025

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Overall, everything was great. Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out More

by CLIEBER1208
Service Price Transparency
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Recommend Dealer
Yes

May 29, 2025

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Very helpful and polite offered me coffee while I waited and explained my bill and asked if I had any questions More

by FROG29490
Service Price Transparency
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Recommend Dealer
Yes

May 25, 2025

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The staff very helpful and very pleasant. This is the second vehicle I have bought from them and would recommend them to anyone. More

by Tyrasmamma020
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alexandra S., Matthew Melino

May 20, 2025

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First experience was horrible came back spoke with manager who was super professional and very empathetic about my experience yesterday. Thank you Matthew for your kind and generous manner in assistin More

by smorrison893
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ralson the technician

May 21, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2025

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Very fast reliable great customer service took care of all my needs. Great at following up. More

by Junenjess
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2025

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 02, 2025

Dealership Rating
Employee Rating

Clearly showed they do not care about my issue. They insisted that there is no manufacturer’s warranty on tires when you buy new car. I knew it exists just not easy to actually get money, but they More

by Oleg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 06, 2025

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2025

Dealership Rating
Employee Rating

They seem to solve my sport sonata problems! !! No problems every time, I had an issue with a 2018 sport sonata! Very Pleased!!! More

by LSTROMAN720
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2025

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 28, 2025

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Employee Rating

Great place to have your car repairs. I called and got the appointment I wanted. Wry accommodating More

by MAG7324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Melino

Apr 30, 2025

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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