Matt Dolesh | Page 4

Horrible Service I scheduled a service for my vehicle because the engine light came on and requested a loaner. I am coming from DC to SIlver Springs which is a 20 mile I scheduled a service for my vehicle because the engine light came on and requested a loaner. I am coming from DC to SIlver Springs which is a 20 mile drive. I arrive to drop off the vehicle and I am told there are no loaners or courtesy van. I am told I could come back in the afternoon to drop off my car because more than likely there will be loaner cars available. I am working and don’t have the luxury to take time off in the middle of the day on a whim. Not to mention that would be 80 miles put on my car for this servicing and I don’t put 80 miles on my car in a week. It doesn’t take much to call clients that there are no more loaners for the day to save everyone a headache. It would also be very easy to know how many cars are available for loan and when all of the loaners are requested, no longer allow clients to request a loaner on the website. This could have saved me 40 miles on my car and gas. Absolutely a horrible way to treat paying customers especially for a luxury vehicle such as a BMW. I will never take my car to BMW of Silver Spring for anything. More

Helpful 0

Report | Print

It was great working with Eric on the purchase of my 15 Ford Fusion. It was more like working with a friend vs a traditional salesman which made the whole process much more comfortable. Ford Fusion. It was more like working with a friend vs a traditional salesman which made the whole process much more comfortable. More

Helpful 0

Report | Print

After a 20 year relationship with this dealer, Matt’s team ensured I never come back. Very arrogant, misleading and unprofessional. My only mission in writing this review is to ensure it doesn’t happen t team ensured I never come back. Very arrogant, misleading and unprofessional. My only mission in writing this review is to ensure it doesn’t happen to anyone else More

Helpful 1

Report | Print

New BMW x3 Max Moyer, BMW of Silver Spring and the entire MileOne family were incredible to work with. I would highly recommend this dealership. Thank you for su Max Moyer, BMW of Silver Spring and the entire MileOne family were incredible to work with. I would highly recommend this dealership. Thank you for such and easy and pleasant car-buying experience. More

Helpful 0

Report | Print

Exceptional service from The entire sales team especially Andy Alexis - he went over and beyond to make me a very very satisfied customer. I will highly recommend the entire team to family and friends. Andy Alexis - he went over and beyond to make me a very very satisfied customer. I will highly recommend the entire team to family and friends. More

Helpful 0

Report | Print

I was told that I needed a new fuel pump and only needed Oring. Terrible experience and a lot of back and forth and confusion. Oring. Terrible experience and a lot of back and forth and confusion. More

Helpful 0

Report | Print

Great experience - simple & professional My sales rep Max was very professional and knowledgeable. I ended up going with the 640i GT, but he helped me eliminate the other models that I was c My sales rep Max was very professional and knowledgeable. I ended up going with the 640i GT, but he helped me eliminate the other models that I was considering and narrowed it down to the best model for me. I would recommend you ask for him if you want to take a test drive in any of their vehicles. I also was impressed by their new GM Matt Dolesh who welcomed me to the BMW family! More

Helpful 0

Report | Print

Low pressure, great deal, great service Start to finish great customer service and customer experience across the entire team, from reception to the dealer GM, to the guy that put on my fron Start to finish great customer service and customer experience across the entire team, from reception to the dealer GM, to the guy that put on my front license bracket just how I wanted it, to woman in finance, to the guy who gave me a quick tutorial on the tech - and of course Karen Herbert who closed the sale with me and coordinated with rest of the team. Great inventory, too. Worth the trip over to MD.. More

Helpful 0

Report | Print

Great experience Great service Staff was very responsive. Both Matt Dolesh and Erik Rowland were very responsive and helpful. Highly recommend them and the service Great service Staff was very responsive. Both Matt Dolesh and Erik Rowland were very responsive and helpful. Highly recommend them and the service dept at BMW silver spring. More

Helpful 0

Report | Print

Great Customer Service I bought my 2019 BMW X3 from BMW of Silver Spring in April. The dealership had the most extensive inventory to choose from; and were extremely compet I bought my 2019 BMW X3 from BMW of Silver Spring in April. The dealership had the most extensive inventory to choose from; and were extremely competitive on price. But what really set the dealership apart for me was the outstanding customer service I received from Christopher Olenick. He was extremely knowledgeable about the X3, he patiently answered all my questions, and has followed up with several times after the sales to ensure zip continue to be satisfied with the car. Overall. BMW of Silver Spring exceeded my expectations. I would highly recommend them. More

Helpful 0

Report | Print