Matt Gilbert
Matt Gilbert at W&L Subaru

Matt Gilbert | Page 2

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
112 Reviews
4.9

112 Reviews

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112 Reviews of Matt Gilbert

April 24, 2026

Dealership Rating
Employee Rating

Always ready to help and they keep you up to date on the progress of your service. The only complaint is parking, your inventory is HUGE which is great when you're looking for a new car, but designated serv More

by edieslovebug
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Apr 24, 2026

W&L Subaru responded

Thank you so much for the feedback! We sympathize with your concerns about parking, and we are actively investigating long term ideas to increase available spots. If you need anything at all just let us know! Thanks again, and have a great day!

April 15, 2026

Dealership Rating
Employee Rating

Great service and was always kept alert what was going on with our car service. Even after we picked up our vehicle we were asked how it was working for us and if we were satisfied. More

by clarklong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck

Apr 16, 2026

W&L Subaru responded

Thank you so much for the 5-star review!

April 15, 2026

Dealership Rating
Employee Rating

We took our Subaru Ascent in for state inspection & routine service. Found out that we were eligible for some warranty brake work & we needed a part to pass inspection. W&L provided us with a loaner More

by hindmans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

W&L Subaru responded

We are pleased you hear that you enjoyed the free service loaner car! Thank you so much for your feedback!

April 10, 2026

Dealership Rating
Employee Rating

I can count on you to do excellent, trustworthy work. Thank you for the quiet lounge in the back where I can work, also! More

by h.kirby@live.com
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Apr 11, 2026

W&L Subaru responded

Thank you so much! We are delighted to hear that you enjoy the quiet lounge!

April 04, 2026

Dealership Rating
Employee Rating

Sales and service departments are the most courteous and professional in the area. They truly do put the customer first. More

by sdeitrich1
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Apr 08, 2026

W&L Subaru responded

Thank you so much! We truly appreciate your business!

April 04, 2026

Dealership Rating
Employee Rating

Quick and easy. Very professional and courteous. I was so happy that they washed my car too! More

by dperrin_1
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Apr 08, 2026

W&L Subaru responded

Thank you so much for your review! We are delighted to hear that you enjoyed the free car wash!

April 02, 2026

Dealership Rating
Employee Rating

Everyone was very friendly and courteous. Kept me informed of what was happening with my vehicle. The service was fast. The dealership was clean and you really take care of your customers. More

by run549
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Apr 03, 2026

W&L Subaru responded

Thanks so much for your review! Have a great day!

March 27, 2026

Dealership Rating
Employee Rating

Matt and the staff were prompt, courteous, and kept in touch with me about the status of my car. You have a very capable staff More

by dmrgreco
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 30, 2026

W&L Subaru responded

We appreciate your feedback and look forward to your next visit!

March 26, 2026

Dealership Rating
Employee Rating

Friendly, helpful, well-organized. Comfortable waiting area. Very good loaner policy. A pleasure to do business with. More

by sevenspires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

W&L Subaru responded

Thank you so much for reviewing and rating our dealership!

March 21, 2026

Dealership Rating
Employee Rating

This reviewis for the last work done on the car. Right now, they have my 2024 Legacy for a problem which necessitated a new door. Which they couldn't get for a week or so, after Subaru ok'd the work More

by rlradel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline

Mar 23, 2026

W&L Subaru responded

Thank you for the 5-star review! It was our pleasure helping you with the door replacement! If you need anything else, just let us know!

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