Matt Jensen

Over the past 50+ years I have lost track on the actual number of new vehicles I have purchased from numerous local dealerships but the last 6 new vehicles where purchased from what I have experienced is t number of new vehicles I have purchased from numerous local dealerships but the last 6 new vehicles where purchased from what I have experienced is the best of them all. That dealership is Lexus of Rockford. This dealership continues to exceeded my expectations with regards to the overall buying experience, sales and new vehicle delivery. The service team is one of the best! A special thanks goes Matt, Mike, Steve and Ben for their help on my most recent purchase! More

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Bill was very helpful and friendly. We leased our vehicle late in the day so the following day, he drove to my work to take it back to be detailed. He then walked me through each menu We leased our vehicle late in the day so the following day, he drove to my work to take it back to be detailed. He then walked me through each menu option to make sure I knew all of the functionality of the vehicle. Thank you! More

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Top Notch! Just purchased my first Lexus and had the best car buying experience - everyone was friendly and professional and made the process so easy and effici Just purchased my first Lexus and had the best car buying experience - everyone was friendly and professional and made the process so easy and efficient! More

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It doesn't get any better than Lexus of Rockford. Christian is my salesman. He is top-notch. He was patient, never pushy, honest, and professional. The whole purchase experience was the best I've Christian is my salesman. He is top-notch. He was patient, never pushy, honest, and professional. The whole purchase experience was the best I've ever had. After the sale I had to bring it in for a problem, and Christian was on top of that as well, always texting me to check in and keep me updated. Which leads me to the service department: A unique issue arose with the vehicle. It took the service department a while to figure it out. I had a loaner the whole time. Grant was technician who figured out the issue. Jeff, the service manager, was very communicative with me and very kind and understanding. This service department did NOT give up on my car until they figured out the issue, and I'm really proud of all of them. I am a customer for life now, which is a good feeling when you have a dealership and salesman you can trust. More

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Our 2015 Lexus was totaled in an accident on 12/20/24and this traumatic event was turned into many blessings by the team at Lexus of Rockford. Mike Sartino located the perfect 300 NX and the whole transacti this traumatic event was turned into many blessings by the team at Lexus of Rockford. Mike Sartino located the perfect 300 NX and the whole transaction was orchestrated with professionalism and empathy. He took great care in handling our every concern and we are so happy. Giovanni answered every question I had pertaining to the operation of the vehicle including programming my phone, garage door opener and the navigation system. He was patient and thorough and I felt confident and comfortable when we finished. Oscar did an amazing job detailing the vehicle and made a 2021 vehicle look showroom ready! Everyone we met at this store was a gift, even Matt, who gave me the name of a dishwasher repairman! Talk about full service😄. God had his hand on this event from the very start and placed some wonderfully knowledgeable people in our midst, which proves blessings are waiting for us to receive. God bless those at Lexus of Rockford! Thank you, Denise and Diego Tarara More

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Anderson Lexus is the best dealership I have ever done business with. From the moment I walked in I was treated like family. Every person I came into contact with was kind and so helpful. The customer se business with. From the moment I walked in I was treated like family. Every person I came into contact with was kind and so helpful. The customer service at this dealership was second to none. The vehicle I wanted was not in their inventory and they located and transported the car within a few days. The buying process was so genuinely good. Christian Benitez is an amazing asset to your company. He is sincere, honest and loyal to your brand and dealership. He goes above and beyond to make sure his customers are not only happy but comfortable with their purchase. He made it very clear that if I had any questions or problems to text or call his cell. That's "old school" customer service at its finest. I also had great experiences with Matt the manager and Ben in finance. Both men are also great assets to your dealership. They truly made the buying experience fair and pleasurable. I will refer all my friends and family to this dealership and specifically these 3 men. More

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Go was very knowledgeable and made the car buying process easy. The dealership was great from start to finish. Thank you! easy. The dealership was great from start to finish. Thank you! More

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Just purchased a Lexus from Lexus of Rockford. It was a terrific experience from the saleperson, general manager to the finance manager. Our salesperson, Giovanni Benitez, made the transition from It was a terrific experience from the saleperson, general manager to the finance manager. Our salesperson, Giovanni Benitez, made the transition from a 25 year well loved Toyota to a 2024 Lexus NX easy. He was very knowledgable and extremely patient explaining both the features of the vehicle and purchase process. We have already recommended Lexus of Rockford and Gio to a friend interested in purchasing a Lexus. More

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Very helpful! From my first phone call with Matt, to sales with Gio, and financing, the service was outstanding. From my first phone call with Matt, to sales with Gio, and financing, the service was outstanding. More

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I was pleased with the attention received when shopping for my car and the deliuvery. for my car and the deliuvery. More

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