Mike Sartino

For Bill Cote I cannot say enough wonderful things about Bill and my experience purchasing my new Lexus IS 350 F Sport! From the very beginning, Bill was an absolute pleasure to work with. He was a about Bill and my experience purchasing my new Lexus IS 350 F Sport! From the very beginning, Bill was an absolute pleasure to work with. He was a great listener as I tried to decide which vehicle was right for me. He was patient, attentive, and never made me feel rushed or pressured. When I changed my mind and decided I wanted to test-drive the Sport model instead, he greeted my decision with a big smile! That moment said so much about him. He genuinely wanted me to find the vehicle that made me happy. Bill made the entire experience enjoyable, from helping me explore my options to keeping me informed while I eagerly awaited the arrival of my new Lexus. His professionalism, patience, and positive attitude made what can sometimes be a stressful process a truly wonderful experience. I absolutely LOVE my new Lexus IS 350 F Sport, and I couldn’t be happier with my decision! Having a salesperson who listens, understands, and takes the time to make sure you are happy with your choice makes all the difference. Thank you, Bill, for making my Lexus-buying experience so special! You are a wonderful representative of your dealership, and I would highly recommend you to anyone looking for a new vehicle. You deserve five stars and more! More

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Over the past 50+ years I have lost track on the actual number of new vehicles I have purchased from numerous local dealerships but the last 6 new vehicles where purchased from what I have experienced is t number of new vehicles I have purchased from numerous local dealerships but the last 6 new vehicles where purchased from what I have experienced is the best of them all. That dealership is Lexus of Rockford. This dealership continues to exceeded my expectations with regards to the overall buying experience, sales and new vehicle delivery. The service team is one of the best! A special thanks goes Matt, Mike, Steve and Ben for their help on my most recent purchase! More

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The sales team and service team are friendly and knowledgeable. They are always ready to help. We bought our SUV from Bill Cote. We took many test drives. We never felt pressured to buy. Bill is knowledgeable. They are always ready to help. We bought our SUV from Bill Cote. We took many test drives. We never felt pressured to buy. Bill is a great salesman. So very friendly and now we have a new friend. As Bill says we are now family! More

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Outstanding support in showing cars and understanding vehicle functionality. Purchase process through and complete. Thank you vehicle functionality. Purchase process through and complete. Thank you More

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The service was incredible! They will pick you up and drop you off. But the best part is, they're willing to go over and above in every way. Bill was helpful and kind and rea They will pick you up and drop you off. But the best part is, they're willing to go over and above in every way. Bill was helpful and kind and really.Let us choose what was best for us with lots of knowledge and input from bill. More

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What an amazing buying experience at Lexus of Rockford! Our salesperson, Devin, guided us through the whole process start to finish. He was knowledgeable, courteous, and professional. The Sales Manager Our salesperson, Devin, guided us through the whole process start to finish. He was knowledgeable, courteous, and professional. The Sales Manager Mike was also attentive and offered to help in any way he could. Brandon in the F&I office sold us our first Lexus several years ago and it was really neat to work with him again during this buying process! He has always been a pleasure to work with. Everyone worked to earn our business and they made it fun! Thanks everyone at Lexus of Rockford! More

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Unbelievablely efficient without being pushy. So very helpful, thoughtful, and competent. A pleasure to work with this team! So very helpful, thoughtful, and competent. A pleasure to work with this team! More

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Our 2015 Lexus was totaled in an accident on 12/20/24and this traumatic event was turned into many blessings by the team at Lexus of Rockford. Mike Sartino located the perfect 300 NX and the whole transacti this traumatic event was turned into many blessings by the team at Lexus of Rockford. Mike Sartino located the perfect 300 NX and the whole transaction was orchestrated with professionalism and empathy. He took great care in handling our every concern and we are so happy. Giovanni answered every question I had pertaining to the operation of the vehicle including programming my phone, garage door opener and the navigation system. He was patient and thorough and I felt confident and comfortable when we finished. Oscar did an amazing job detailing the vehicle and made a 2021 vehicle look showroom ready! Everyone we met at this store was a gift, even Matt, who gave me the name of a dishwasher repairman! Talk about full service😄. God had his hand on this event from the very start and placed some wonderfully knowledgeable people in our midst, which proves blessings are waiting for us to receive. God bless those at Lexus of Rockford! Thank you, Denise and Diego Tarara More

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I was met with a warm smile by Sales agent Don, who was very patient and kind towards me to help me get the best deal towards my New Vehicle. very patient and kind towards me to help me get the best deal towards my New Vehicle. More

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Go was very knowledgeable and made the car buying process easy. The dealership was great from start to finish. Thank you! easy. The dealership was great from start to finish. Thank you! More

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