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Matt Jewett
Matt Jewett at Shottenkirk Ford Granbury

Matt Jewett

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
53 Reviews
4.8

53 Reviews

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53 Reviews of Matt Jewett

June 12, 2025

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Great customer service from the moment I walked in. Being new to the area, I was pleasantly surprised. More

by clintbailey
Service Price Transparency
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Recommend Dealer
Yes
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Jun 12, 2025

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 09, 2025

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Great Customer Service from Tyler and Team! Valet service was perfect and so very easy! More

by Jcd21963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Eric Smalley, Tyler Duncan

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Jun 10, 2025

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 07, 2025

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Great dealership haven’t had any problems with them at all. Would recommend to my friends More

by dwayne0124
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Service Time
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Recommend Dealer
Yes
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Jun 09, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

June 04, 2025

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Very helpful full and good service I would come back and I like they’re delivery service More

by luisdavid
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

May 28, 2025

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Employee Rating

Service department was very friendly and there was a very short wait time. They also vacuumed and washed my vehicle. I will return for all service work on my vehicle. More

by Kshell7911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan

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Jun 03, 2025

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 23, 2024

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Had a transmission recall when I got it back it was hard shifting from 1st to 2nd. They are not willing to work with me to get it fixed. They said that I needed a new transmission $6600. It was a recall fro More

by Delbertgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Smalley

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Nov 25, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

November 13, 2024

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They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Brian Curtis, Billy Bohrman, Eric Smalley, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler , Tom Dyer

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Nov 14, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 12, 2024

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Employee Rating

Nice, and friendly staff. Honest and transparent, had no issues while car was being looked at and repaired More

by F150JACK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 01, 2024

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Employee Rating

The service department here does a great job at getting you in and out. They are friendly and helpful. More

by t92lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Nov 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2024

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Employee Rating

It was easy and convenient to schedule an appointment. Everyone is very polite and customer oriented. They explained what needed to be done and what the expense would be. More

by VICKY
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Service Time
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Recommend Dealer
Yes
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Nov 01, 2024

Shottenkirk Ford Granbury responded

VICKY, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

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