Matt Johnson | Page 9

Del Toyota responded

Thank you for sharing your experience, Chuck! We're thrilled to hear that you had a quick service visit at Del Toyota, saving you both time and money on your rental. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for the wonderful review! We appreciate your kind words about our customer service and communication regarding your vehicle and payment. At Del Toyota, we strive to provide the best experience possible, and we're thrilled to know you had such a positive experience. We look forward to serving you again! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a seamless experience scheduling your service appointment and that everything went smoothly. We appreciate your feedback and look forward to welcoming you back to Del Toyota for your future service needs! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We're happy to know that you consistently receive great service at Del Toyota, especially with Karen. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to seeing you again soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your feedback. We understand how frustrating it can be when a concern isn’t easily resolved, and we appreciate the opportunity to clarify. You requested to speak directly with Toyota’s software engineering team, and we explained that this is not something customers or dealerships are permitted to do. Toyota engineers do not take direct calls or requests. Instead, we must follow established diagnostic and support procedures. In this case, we have followed those procedures; however, since we were unable to verify or duplicate the concern, the issue could not be escalated further to engineering. That said, we did escalate your concern through the appropriate internal channels, involving both Toyota’s Technical Support team and our Toyota Field Technician. We also offered the option to contact Toyota Customer Relations directly at (800) 331-4331 if you would like to provide additional feedback or request further review. We remain committed to supporting you and will continue to assist in any way we can within the structure Toyota has in place. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed the service and atmosphere at Del Toyota. Our team looks forward to serving you again in the future. Don't hesitate to reach out if you need anything! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your feedback with us. We are glad to hear that you are satisfied with our service, but we appreciate your input regarding the sales department. We strive for continuous improvement at Del Toyota, and your comments help us achieve that. If you have any specific suggestions or experiences you'd like to discuss, please don't hesitate to reach out. We value your insights! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We're glad that our advisor was helpful in figuring out the issue and resolving your battery recall. At Del Toyota, we strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an outstanding experience with the team at Del Toyota. Our goal is to provide professional and friendly service, and it's great to know that our staff made a positive impression. We truly appreciate your recommendation and look forward to seeing you again! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your kind words! We’re thrilled to hear that Matt, our service manager, took wonderful care of you and was attentive to your needs. We strive to provide excellent service at Del Toyota, and your feedback helps us continue to improve. We look forward to seeing you again! Sincerely, Del Toyota Team