Matt Krappe
Matt Krappe at Herb Chambers BMW of Boston

Matt Krappe

Service Director

Herb Chambers BMW of Boston

1168 Commonwealth Ave
Boston, MA 02134

4.8
125 Reviews
4.8

125 Reviews

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125 Reviews of Matt Krappe

September 05, 2025

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Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency More

by Fang Wang
Service Price Transparency
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Recommend Dealer
Yes
Sep 05, 2025

Herb Chambers BMW of Boston responded

Fang, thank you for the amazing review! We're glad our team was helpful and professional. We appreciate your feedback and hope to see you again at Herb Chambers BMW of Boston!

August 29, 2025

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James in service is excellent. The guys taking the cars at check in are great too. More

by Mitmmartin
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Recommend Dealer
Yes
Sep 02, 2025

Herb Chambers BMW of Boston responded

Thank you for being a Herb Chambers BMW of Boston customer! James & the team look forward to seeing you again next time!

August 28, 2025

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Matt is an asset to this location know him for so may years and he has been wonderful and extremely helpful I am blessed to know him and trust his service for my vehicle as a service manager he is on top More

by drmyazdi
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Recommend Dealer
Yes
Aug 29, 2025

Herb Chambers BMW of Boston responded

Thank you for your kind words and for highlighting Matt's dedication! We’ll be sure to pass your comments along to him. We appreciate your continued trust in our team! - Herb Chambers BMW of Boston

August 05, 2025

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Matt Krappe and his team are top notch! I trust Matt implicitly. His service is exceptional! More

by cindypaisner
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Recommend Dealer
Yes
Aug 05, 2025

Herb Chambers BMW of Boston responded

Cindy, thank you for trusting Matt & the Herb Chambers BMW of Boston team with your business! We look forward to seeing you at your next visit!

June 22, 2025

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As customer for many years and always fully satisfied! From sales to service Herb is the best. More

by mortondean
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Steffy

Jun 23, 2025

Herb Chambers BMW of Boston responded

Thank you for your confidence in Herb Chambers BMW of Boston. We are grateful to have you as a customer!

June 12, 2025

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Awesome customer service! Came in for scheduled service, was in and out in a breeze! More

by paul
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Recommend Dealer
Yes
Jun 16, 2025

Herb Chambers BMW of Boston responded

Paul, thank you for choosing us! We'll see you next time. Safe travels! - The Herb Chambers BMW of Boston Team

April 29, 2025

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The Service Department, under the superb direction of Matt Crappe, has done an outstanding job taking care of my two BMWs over the past twelve years. Higor and James are very helpful every time I come f More

by msomd65
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Recommend Dealer
Yes

Other Employees Tagged: James Gibbons, Higor Teixeira

Apr 30, 2025

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with our Service Department at Herb Chambers BMW of Boston! We're delighted to hear that Matt, Higor, and James have consistently provided outstanding service over the years. We appreciate your loyalty and look forward to continuing to take great care of your BMWs! Safe travels!

April 29, 2025

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Always the best! ! Running from the cold up in New England. I was born to be a fiddler in an old-time string band My baby plays the guitar, I pick a banjo now Oh, More

by J-Bones
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Recommend Dealer
Yes
Apr 29, 2025

Herb Chambers BMW of Boston responded

Hi J-Bones! Thanks for sharing your unique and creative review! We're glad to hear you had a great experience with us at Herb Chambers BMW of Boston. Safe travels on all your adventures!

April 19, 2025

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The staff in the service department are always there for me. Great experience as always More

by mollyn2468
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Recommend Dealer
Yes
Apr 21, 2025

Herb Chambers BMW of Boston responded

Hi Molly! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!

March 25, 2025

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Employee Rating

My 2018 BMW had a rare transfer case catastrophic issue. Matt Krappe, the manager, got involved, did a great deal or research to find out the cause, and expeditiously got the parts and repairs done. The ser More

by chrisjcrowell
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Recommend Dealer
Yes

Other Employees Tagged: James Gibbons

Mar 26, 2025

Herb Chambers BMW of Boston responded

Chris, we're delighted to hear that Matt and the Herb Chambers BMW of Boston team provided you with such a professional experience. It's great to know everything was handled smoothly with your 2018 BMW. Thank you for sharing!

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