Matt Kuczek
Matt Kuczek at Three County Volkswagen

Matt Kuczek | Page 19

Service Manager

Three County Volkswagen

701 Riverside Ave
Lyndhurst, NJ 07071

Contact Me
4.7
976 Reviews

Dealership Experience

23 yrs, 9 mos

Industry Experience

42 yrs, 2 mos

Languages Spoken

English English

4.7

976 Reviews

Write a Review

976 Reviews of Matt Kuczek

February 23, 2023

Dealership Rating
Employee Rating

The service department staff was very friendly and helpful but I did not have any work done, My salesman, Dino Sanchez, has been very helpful since I first came into this dealership to consider buyin More

by LINDEMAC2
Recommend Dealer
Yes

Other Employees Tagged: Dino Sanchez

February 21, 2023

Dealership Rating
Employee Rating

I was pleased with the amazing service I’ve received so far at three county. More

by AJAMES973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

February 20, 2023

Dealership Rating
Employee Rating

The staff at Three County is always friendly and helpful. Repairs and maintenance are always top notch. I would recommend this dealership to anyone with confidence. More

by JWAGNER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

February 15, 2023

Dealership Rating
Employee Rating

Very nice customer service! Employees were very kind and helpful! Repairs did not take long I had more car back within a few hours More

by BELLS1683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

February 08, 2023

Dealership Rating
Employee Rating

Professional and friendly customer service. Work is performed as promised and done right the first time. More

by ThomasRHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

February 04, 2023

Dealership Rating
Employee Rating

They are very easy to work with at the service center. I waited for my car and it took less than an hour for a tire change. More

by CTDENEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

February 03, 2023

Dealership Rating
Employee Rating

Great friendly good service manager did the job well am happy will bring my id 4 for service More

by FAIQSADIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

February 02, 2023

Dealership Rating
Employee Rating

They did nothing but charged me a few hundred to tell me they did nothing. No this was not the diagnostic fee. This was 2.5 hours of labor for something that can be done in under an hour. More

by Not Today
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Deo

Feb 02, 2023

Three County Volkswagen responded

Thank you for taking your time to leave us a review. I apologize to you for the length of time that this diagnosis took. Unforutenly, you have another shop working on the vehicle at some point. We needed to figure out what they had done and if it was correct. Turns out, the work the other repair shop had done was incorrect as they had installed the incorrect ABS system control module. I do apologize for any inconvenience on our part. I do thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

Feb 07, 2023

Not Today responded

Thank you for admitting this was a diagnostic, and no labor was performed. So much for this being anonymous. Aside from that, if any actual labor was performed this wouldn't get a complaint, but charging multiple hours of LABOR to tell me something that your scan tool would inform you in a few minutes is preposterous and an abuse of consumer trust.

January 25, 2023

Dealership Rating
Employee Rating

The branch was accommodating and they really fixed my car. Friendly staff too. I always bring my car to them More

by SANPEDRO2012.ESP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

January 25, 2023

Dealership Rating
Employee Rating

I called for parts. The rep was rude on th phone, when I get there for pick up, and raise the issue to the service manager but didn’t seem like taking any action nor More

by TOUFIK.BOURMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gregory Deo

Jan 25, 2023

Three County Volkswagen responded

Good morning. Thank you for taking you time to leave us a review. That situation has addressed with that individual, as well as the entire staff. I do apologize to you for any issues, or misunderstandings on my part. I do thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

...
19
...