Matt Kuczek
Matt Kuczek at Three County Volkswagen

Matt Kuczek | Page 45

Service Manager

Three County Volkswagen

701 Riverside Ave
Lyndhurst, NJ 07071

Contact Me
4.7
976 Reviews

Dealership Experience

23 yrs, 9 mos

Industry Experience

42 yrs, 2 mos

Languages Spoken

English English

4.7

976 Reviews

Write a Review

976 Reviews of Matt Kuczek

August 21, 2021

Dealership Rating
Employee Rating

If its possible i can give mines 5000 stars. Terrible, horrible place. Stay, keep away. Service manager doesnt respect to customers. Thay are rude. And never care More

by Hakan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

August 20, 2021

Dealership Rating
Employee Rating

This dealership has very Friendly staff and good service. The staff is very accommodating. Easy to work with. Would absolutely recommend this dealership to others. More

by EDYTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

August 19, 2021

Dealership Rating
Employee Rating

Three County Volkwagen under Matt's supervision provided an A+ service on a major repair in the busiest season of the year. I am super happy! More

by JOHNY.CHOWDHURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

August 19, 2021

Dealership Rating
Employee Rating

Great work, great staff, on-time. Great work, great staff, on-time. Great work, great staff, on-time. Great work, great staff, on-time. Great. More

by anonymous123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

August 13, 2021

Dealership Rating
Employee Rating

They fixed all the problems with my car under warranty and performed multiple recall fixes as well proactively. Free shuttle service was a lifesaver. Would recommend! More

by will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

August 11, 2021

Dealership Rating
Employee Rating

This dealer fraudulently charged me for 60,000 mile service. I say this because my oil lamp light came on and battery died within 2 weeks of the visit. Great sales people but the service here is atroci More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 12, 2021

Three County Volkswagen responded

Thank you for your review. We do value all feedback. I apologize to you for the situation. We are more more than help to look at you vehicle for any issues. As always we have the shuttle van service or, valet pick up/drop off of your vehicle(just needs to be scheduled in advance). Please call and schedule an appointment when you are available. Thank you! Three County Volkswagen

August 06, 2021

Dealership Rating
Employee Rating

This 3er time I have to bring my car to check for problems my car never have during and before send for service…..and they don’t respond like could be….. More

by DELIA Gutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 07, 2021

Three County Volkswagen responded

Thank you for taking your time to leave a review. We do value your feedback. We did look at your vehicle and cannot duplicate your concerns. The text information that was sent to you was as follows - "Thank you for your feedback.. We did check all for the computers in your vehicle for faults and correct information. All of the information was correct. We did program the throttle body , part that your gas pedal moves at the engine as a precaution. We were not able to duplicate any issues with driving your car uphill. If you are able to duplicate the issue up hills, maybe you can stop in one day next week and go for a road test with the Specialist. This way we can make sure we are seeing the same concern? I do thank you for your business. Please stay well!" Please let us know when you might be available during the week to stop in so we can continue to help you resolve your issue. Thank you! Matt - Three County Volkswagen Service and Parts Director.

August 05, 2021

Dealership Rating
Employee Rating

The customer service at this dealership is just horrendous. I had to call back multiple times to get an update on my car that was in the shop for almost a week without any call from the service dep More

by CJMMCC24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Gregory Deo , Andrew at the front desk, he is horrible

Aug 05, 2021

Three County Volkswagen responded

Thank you for your review. We do value your feedback. I apologize to you in regards to your visit and not being communicated with properly. I am sorry for that. If you have any questions please feel free to contact me. Thank you for your business. Please stay well. Matt - Three County Volkswagen Service and Parts Director.

August 05, 2021

Dealership Rating
Employee Rating

Excellent service, including discovery and remedy of engine slip that we were not aware of. Valet loaner car service made the entire process most convenient. More

by EPMEYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo , Scott Senior

August 04, 2021

Dealership Rating
Employee Rating

Awesome staffs awesome serviceI like pick up and drop Awesome staffs awesome service I like pick up and drop off service. That save my time and uber. And they open on Saturdays so I like it too. Str More

by Sanghun Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Deo

...
45
...