Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Matt Kuczek

Overview Reviews (976)

Contact Me

View All Employees

< View All Employees

Matt Kuczek

Matt Kuczek | Page 57

Service Manager

Three County Volkswagen

701 Riverside Ave
Lyndhurst, NJ 07071

Contact Me

4.7

976 Reviews

Overview Reviews (976)

Dealership Experience

23 yrs, 9 mos

Industry Experience

42 yrs, 2 mos

Languages Spoken

English

4.7

976 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Matt Kuczek

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

976 Reviews of Matt Kuczek

November 04, 2020

Dealership Rating

Employee Rating

Matt at Three County is the best. Every time I'm in, he is always the best help. Very knowledgeable and friendly. I have recently moved an hour away and still will only bring my car to them is always the best help. Very knowledgeable and friendly. I have recently moved an hour away and still will only bring my car to them More

by JCRANWELL71

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Don't remember the advisor, but he isn't in the list

Report | Print

Nov 04, 2020 -

Three County Volkswagen responded

Thank you for your review. We do value your feedback. I apologize to you regarding the length of time the service took. The Technicians have been busy and sometimes get backed up as customers add additional repairs while their car is being serviced. As for the tires, They were recommended to be replaced due to not wearing evenly across the face of the tire. When measured at the lowest point, they were below the minimum safety standard. Lastly, due to different levels of person comfort with many people in their cars, we have stopped washing cars for the time being. I apologize to you for any inconvenience, as we are just concerned about you and your families well being. Thank you for your business. Stay safe! Matt - Three County Volkswagen Service and Parts Director

Nov 05, 2020 -

JCRANWELL71 responded

Hi Matt, Thanks for the quick reply. I didn't see you there when I was in. It's always been a great experience when you were there. I understand why there could be reasons for delays. When I called, I specifically asked for an appointment time to avoid a long wait. I had other things scheduled in my day. Thay gave me a time to come in based on that. When I arrived with the car, I said I have an appointment because I'm waiting. They mentioned nothing about a long wait. Some was actually standing right behind the advisor to take my keys and paper work. I guess he was only checking it in. I just wish there was better communication. As far as my issue with them trying to sell me tires and brakes, my check engine light was also on. It was still on when I left. No one made a comment about it at all. I drove home over an hourband then had it scanned. I moved away from the area, but was up there for works. I also have the prepaid package with you, so I went back to you for that. I have 5 codes all related to timing issues. The experts I know said it's timing chain stretch most likely and the codes are for skipped or jumped timing. They say it is unsafe to drive and it should have been scanned by your techs when it was in. Luckily the car is still running OK at the moment, but I am having it towed to a shop for repair.

November 03, 2020

Dealership Rating

Employee Rating

Experience was excellent. They go above and beyond from a loaner car to continuously updating me & very informative. The employees are amazing and extremely helpful. Highly recommend this location. loaner car to continuously updating me & very informative. The employees are amazing and extremely helpful. Highly recommend this location. More

by Vr26

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zahir Hussain, Dino Sanchez, Ernest Navas, Joseph Bulna, Gregory Deo , Jose Aponte, Jose Zambrana & Tony Ripol Are the best!

Report | Print

October 30, 2020

Dealership Rating

Employee Rating

Amazing dealership. They take care of my every need. I don’t do business with anyone else. After 3 county vw my standards have risen and it is not easy to meet. Thank you all! See Dino for your next ca don’t do business with anyone else. After 3 county vw my standards have risen and it is not easy to meet. Thank you all! See Dino for your next car! He’s the best! More

by Twin179

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zahir Hussain, Dino Sanchez, Ernest Navas, Joseph Bulna, Gregory Deo

Report | Print

October 30, 2020

Dealership Rating

Employee Rating

Very helpful staff. 22 more words. I like this dealership. They rule. I actually filled out a survey and I never do. 3 more words. Phew, 25 dealership. They rule. I actually filled out a survey and I never do. 3 more words. Phew, 25 More

by STEPHENREGA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gregory Deo , Mike Carbone

Report | Print

October 28, 2020

Dealership Rating

Employee Rating

Three County Volkswagen has excellent customer service! Employees are friendly and professional too. I highly recommend this dealership for leasing your next Volkswagen car or SUV! Employees are friendly and professional too. I highly recommend this dealership for leasing your next Volkswagen car or SUV! More

by KBrady58

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Zahir Hussain, Ernest Navas, Joseph Bulna, Gregory Deo , Mike Carbone, Kris

Report | Print

October 28, 2020

Dealership Rating

Employee Rating

Great service department as they're always friendly and helpful to explain any issues. Three County VW makes you feel good as a customer in that they're always on point. helpful to explain any issues. Three County VW makes you feel good as a customer in that they're always on point. More

by GREGLM3

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gregory Deo , Mike Carbone

Report | Print

October 27, 2020

Dealership Rating

Employee Rating

Courteous, attentive service you can count on. The Team communicates clearly. The work is always reliable. I have purchased (3) cars at Three County and had all of them serviced here exclusively. communicates clearly. The work is always reliable. I have purchased (3) cars at Three County and had all of them serviced here exclusively. More

by geraldjet

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gregory Deo

Report | Print

October 27, 2020

Dealership Rating

Employee Rating

Great service department always friendly and helpful to explain any issues.Makes you feel good as a customer that they are always helpful and listen to you. explain any issues.Makes you feel good as a customer that they are always helpful and listen to you. More

by RONSIMPSON115

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Mike Carbone

Report | Print

October 27, 2020

Dealership Rating

Employee Rating

Service department is outstanding but unfortunately the Management Department or should I say Ernest Navas leaves much to be desired. He is the opposite of honest and trustworthy. Management Department or should I say Ernest Navas leaves much to be desired. He is the opposite of honest and trustworthy. More

by RXPSBL19

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Ernest Navas, Gregory Deo , Mike Carbone

Report | Print

Nov 04, 2020 -

Three County Volkswagen responded

Thank you for your review. We do value your feedback. Thank you for your glowing review of the Service Department! I do apologize to you if there were any issues in the past. If you have any questions or concerns, please feel free to contact me. Thank you for your business. Please stay well! Matt - Three County Volkswagen Service and Parts Director.

October 21, 2020

Dealership Rating

Employee Rating

Great Service and they always try to help you in the nicest possible way! I’ve been going for my VW Tiguan to them since 2017, no complains so far. I highly recommend them! nicest possible way! I’ve been going for my VW Tiguan to them since 2017, no complains so far. I highly recommend them! More

by Hhzelaya

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gregory Deo

Report | Print