Wade Higginbotham

Covert Cadillac Bee Cave responded

We're so appreciative of your thoughtful review and for recognizing the excellent work that Wade Higginbotham and our entire service team provided during your visit to Covert Cadillac Bee Cave. Wade's expertise in truly listening to your concerns and taking the initiative to identify potential issues you should monitor demonstrates the proactive approach and genuine care that defines our service department. The fact that every team member you encountered was visibly dedicated to helping you and your vehicle speaks to the culture we work hard to cultivate every single day. Your willingness to trust us with your vehicle and to recognize the effort our team puts in means everything to us, and we're honored by your confidence. We're absolutely committed to continuing to deliver that same level of attentive, knowledgeable service every time you visit, and we look forward to being your trusted partner for all of your automotive service needs.

Covert Cadillac Bee Cave responded

We truly value your loyalty to Covert Cadillac Bee Cave and your trust in us for your vehicle maintenance, and we're so glad that our team consistently delivers the efficient, respectful service you deserve every time you visit. Wade's dedication to being a outstanding service writer who respects your time and keeps things moving smoothly is something we're incredibly proud of, and his commitment to making sure you feel valued and heard is a reflection of our entire team's approach. The fact that you can come in, get your vehicle serviced promptly, and leave knowing you've been treated with the professionalism and courtesy you expect is exactly what we're here to deliver. Thank you for choosing to put your trust in us for your maintenance needs, and we're grateful for the opportunity to continue serving you with that same level of quality and respect for many years to come.

Covert Cadillac Bee Cave responded

Thank you for your wonderful feedback about your experience at Covert Cadillac Bee Cave, and we're grateful for your trust in our team to care for your Escalade. We're delighted that we followed through on providing the loaner vehicle as promised, because we understand how important it is to minimize any inconvenience during your service visit. Our commitment to delivering quick, quality work on your vehicle while ensuring you have the transportation you need is something we take seriously with every customer who walks through our doors. Your recognition of our efficiency and reliability means a great deal to us, and we're genuinely excited about the opportunity to continue serving your Escalade's maintenance and service needs with that same level of dedication and promptness. Thank you for choosing us and for being such a valued part of the Covert Cadillac family.

Covert Cadillac Bee Cave responded

We're so grateful for your loyalty to Covert Cadillac Bee Cave and your kind words about Wade and the consistently outstanding service he delivers. Wade's genuine commitment to understanding your schedule and working around your needs demonstrates the flexibility and customer-first mindset that truly sets our team apart. His dedication to making every service experience as smooth and stress-free as possible is something we're incredibly proud of, and we're thrilled that he's earned your trust and confidence through his thoughtful approach. Your continued choice to bring your vehicle to us and to Wade specifically speaks to the quality of care and respect you receive during every visit. Thank you so much for allowing us to be part of your automotive maintenance journey, and we're honored to continue providing that same seamless, accommodating service you've come to expect from us.

Covert Cadillac Bee Cave responded

We're absolutely honored by your incredible loyalty over the past 30 years and your trust in the Covert family across so many vehicle purchases. Your decision to continue choosing us and to embrace our new Covert Cadillac Bee Cave location speaks volumes about the relationships and service standards we've worked hard to maintain throughout our long history together. Wade Higginbotham's excellence as a service representative is truly exceptional, and we're grateful that he's earned your confidence and admiration through his consistent dedication and professionalism with every interaction. The fact that a customer of your caliber, with such extensive experience across our dealership family, recognizes Wade as the best is a testament to the high bar he sets for our entire team. Your unwavering support and the opportunity to serve you across multiple decades and vehicles is something we'll never take for granted. We're deeply committed to continuing to earn your loyalty with that same level of quality, integrity, and personalized service that has defined our relationship for three incredible decades, and we're excited about all the vehicles and experiences still to come together.

Covert Cadillac Bee Cave responded

We're absolutely delighted that you took the time to share such wonderful feedback about your visit to Covert Cadillac Bee Cave. Your kind words about our facility, the courteous welcome you received from our staff, and the comfortable lounge area truly mean so much to us, because creating an inviting and pleasant environment where every customer feels genuinely valued from the moment they arrive is something we take great pride in. The fact that each team member greeted you warmly while you waited reflects the hospitality and genuine care that defines our dealership culture. We believe that how we make you feel is just as important as the service we provide, and your recognition of those efforts is incredibly rewarding for everyone who works here. Thank you for choosing to spend your time with us and for allowing us to create such a positive experience for you. We're honored by your visit and look forward to welcoming you back soon with that same level of warmth and professionalism.

Covert Cadillac Bee Cave responded

We truly appreciate Wade's dedication to taking great care of your vehicle and are so glad he's been able to help you with your car needs over time. That said, we want to sincerely acknowledge your frustration about the condition of your vehicle when you picked it up after your $5k repair investment, and we completely understand why that left a bad taste in your mouth. You absolutely deserved to see your vehicle returned to you in pristine condition, and we're sorry that our cleaning fell short of the standard you rightfully expected at Covert Cadillac Bee Cave. We'd genuinely like the opportunity to make this right and show you that we value your significant investment and your loyalty to us. Please reach out to our management team directly so we can discuss how we can restore your confidence and ensure that future experiences reflect the quality service you deserve.

Covert Cadillac Bee Cave responded

Rita, thank you so much for the wonderful five-star review! We’re thrilled to hear that Matt LeBlanc and Wade Higginbotham provided the amazing service you’ve come to expect. Your continued trust and support mean so much to everyone at Covert Cadillac Bee Cave, and we look forward to welcoming you back again soon!

Covert Cadillac Bee Cave responded

Dennis, thank you so much for the incredible five-star review! We’re thrilled to hear that Rachel Deck, Kody Kaminski, Matt LeBlanc, Michael Heaps, Wade Higginbotham, Jennifer Estrada, Kirk Long, and Mike Ojeda all made customer satisfaction a top priority. Your kind words mean so much to the entire team at Covert Cadillac Bee Cave, and we truly appreciate your trust and support!