Matt Lokey | Page 5

Great customer service and by most of the sales team. Specially a young man called Marcus who went all out to help regardless of the fact that he was not my sales person. He displayed a great sense of te Specially a young man called Marcus who went all out to help regardless of the fact that he was not my sales person. He displayed a great sense of team work. More

by Ngoenhapedro Verified Customer Verified Customer

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In 2018 I bought a 2018 Ford F150 from Lokey Volkswagen. The truck had 16000 miles on it, was lifted, had 35" mud tires on it, and the interior was changed from cloth to leather. The truck was beautiful! I The truck had 16000 miles on it, was lifted, had 35" mud tires on it, and the interior was changed from cloth to leather. The truck was beautiful! I bought the truck, and The salesman suggested I get the extended warranty that would cover me up bumper to bumper up to 100,000 miles. I went ahead and purchased the extra warranty as well because I was traveling a lot so mileage /warranty was a small concern. Fast forward to May 2022, the transmission and both front wheel bearings went bad. I took the truck to my local Ford dealer, and the extended warranty company denied my my claim stating "The tires and lift altered the truck and led to the failures". I was a little miffed over this since I didn't alter anything, this was the way I bought it and an extended warranty was sold to me with it. I called Lokey to get assistance with the warranty company and they couldn't get them to approve it either. Lokey offered to refund the $5000.00 I paid but the repairs we're going to cost twice that amount. After several conversations with Lokey representative Kyle Childers, he offered to replace the transmission and wheel bearings If I could get the truck over to him in Clearwater from Melbourne. I paid the expense for towing the truck and Kyle did the rest (even providing me with a loaner until mine was ready). A lot of dealers would (and could) have said sorry all we have to do is refund what you paid for the warranty. Kyle decided to take the high road instead and ultimately do the "right thing". Some times doing the right thing costs a business money. I'd like to thank Kyle Childers and Brian Belviso for doing just that, "the right ". I would highly recommend Lokey Volkswagen to anyone purchasing a new or used vehicle. More

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Process of buying a new car was easy and fast. Joe Marshall was a big help. Joe Marshall was a big help. More

by Naystevenson Verified Customer Verified Customer

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Best experience ever purchasing a vehicle. Joe H was amazing and got us the perfect truck! Highly recommend!!! Joe H was amazing and got us the perfect truck! Highly recommend!!! More

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They take care of their customers going above and beyond to earn their business. My experience has been incredible. to earn their business. My experience has been incredible. More

by fmancuso Verified Customer Verified Customer

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I had an exceptional experience at this dealership. Joe Haig was extremely personable and felt like a friend I have known for a long time. He made the process quick and seamless. I am in the automotive Joe Haig was extremely personable and felt like a friend I have known for a long time. He made the process quick and seamless. I am in the automotive industry and I would be proud to have him working with me. I look forward to returning for my oil changes and seeing everyone there again. Thank you for making the process easy after my other vechile totaled during the hurricane. The drive form Fort Myers was definitely worth it! More

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Thank you Geneva and crew. Fast Great Experience. Really Appreciate the Professional Service! J Parker Fast Great Experience. Really Appreciate the Professional Service! J Parker More

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Joe was so accommodating and helpful I certainly recommend Lokey Volkswagen to anyone, I’m very pleased. recommend Lokey Volkswagen to anyone, I’m very pleased. More

by mouzan65 Verified Customer Verified Customer

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One of the best salesperson. I have purchased multiple cars from Joe in the past I have purchased multiple cars from Joe in the past More

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Everyone was very polite and professional. Joe was a pleasure to speak with and he was very knowledgeable about the vehicle that I purchased. I will highly recommend him to anyone that ask abo Joe was a pleasure to speak with and he was very knowledgeable about the vehicle that I purchased. I will highly recommend him to anyone that ask about a great saleman and dealership. More

by soulman6814 Verified Customer Verified Customer

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