Matt Morano | Page 3

DCH Freehold Toyota Stands Out From my experience, DCH Freehold Toyota is the antithesis of what you already think of car dealerships. From bottom to top, they were very upfront, c From my experience, DCH Freehold Toyota is the antithesis of what you already think of car dealerships. From bottom to top, they were very upfront, courteous and willing to go the extra mile. Justin Raymond is the salesman we were paired up with, and I’m so grateful for it. He was such a cool guy, genuinely cared about our well-being, and was as honest as it gets. My wife and I went into DCH Freehold Toyota pretty stressed out. We’ve been researching for weeks, been to several dealerships before them and we were pretty much exhausted from all the research, car shopping and dealership tricks being played on us. Justin eased up the tension by being himself, cracking some jokes, while being serious when we needed to talk business specifics. Even after our purchase, he noticed some cracks in our windshield, and organized for a repair or replacement, free of cost. He filled our tires since an indicator was showing some deflation, also noticed there were no floor mats, so he replaced them with some good ones. He didn’t need to do any of that, but he did. He was a great reminder that there are still some genuine men and women out there trying to do business the right way. I don’t gain anything from saying this, but if you want a good deal while being treated well and professionally, walk into that dealership and ask for Justin Raymond. Justin and the rest of the guys at DCH Freehold Toyota were almost too honest. I went there at the end of the month because I knew they'd be trying to meet some sort of sales threshold, so I'd most likely be getting a good deal. It was mentioned to me twice that they were way below their threshold, so it was obvious to me that they'd be willing to give a little more wiggle room in pricing, which they did. I got an unbelievable price for a 2014 CPO Camry. Even though I purchased a CPO car, I asked if I could get this inspected by a certified technician of my own. They were willing to hold the car until the next day, and even waived the deposit fee. They really went the extra mile for me. I have Justin, Dennis and Matthew to thank for that. To those leaving negative reviews, maybe I got lucky, or maybe some of you get back what you give. If you treat these guys like the xxxx of the earth, a natural human response isn’t going to be to go the extra mile for you. Do your research, be courteous and try to work a deal with them. If it doesn’t work out, move on. If you don’t get the price you want, maybe you’re not being realistic, or even if you’re bluffing to get the deal, you don’t need to be a jerk about it. More

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Purchase of new car I will recommend every one to go a get a car from Ian at DCH Toyota. This was my fourth car purchase and I won't go anywhere else. Friendly knowledge I will recommend every one to go a get a car from Ian at DCH Toyota. This was my fourth car purchase and I won't go anywhere else. Friendly knowledgeable. Great prices! More

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wonderful service Had my car towed to Freehold Toyota for a problem with check engine light. Matt Morano was wonderful in explaining the problem. I told him I needed th Had my car towed to Freehold Toyota for a problem with check engine light. Matt Morano was wonderful in explaining the problem. I told him I needed the car quickly and he arranged for rental car and assured me the car would be ready the next day. The sales and service team wonderful and would not consider any other dealerships More

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"I am a happy customer with DCH Toyota" Ann Kaplan provided me with excellent service with the lease of my Corolla. She was patient and persistent with helping me finding the right car that Ann Kaplan provided me with excellent service with the lease of my Corolla. She was patient and persistent with helping me finding the right car that fit my needs and budget. Sal, Matt and Mike all provided their expertise in wrapping up the leasing transaction for me. I am a satisfied customer with the service I received from DCH Toyota!! More

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New Car sales Salesperson and sales supervisor(Matt) are talented and very good in their work. I got my desired car at a very good price. The dealership is nice pla Salesperson and sales supervisor(Matt) are talented and very good in their work. I got my desired car at a very good price. The dealership is nice place to work (good friendly environment). I would recommend any one thinking of Toyota to go to this place. More

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Excellent I know of what I speak. This has been the easiest car buying experience in my life. Ian made it all easy. Working with Mat and Paul in the finance dep I know of what I speak. This has been the easiest car buying experience in my life. Ian made it all easy. Working with Mat and Paul in the finance department the two put me in a 2016 Hilander with which my wife and I are thrilled with. The two bent over backwards to help with some problems. Ian inspired confidence in his low key approach and eagerness to make sure I was happy. More

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Ian went above and beyond Ian provided me with so much useful information. He really understood my goal - which was to get the car I wanted, without paying for options that I Ian provided me with so much useful information. He really understood my goal - which was to get the car I wanted, without paying for options that I didn't need. He spent a lot of time with me, making sure I got to the best decision possible. When it came time to deliver the car, he had everything ready and waiting for me - I was literally out the door in my new RAV4 within 20 minutes. Excellent service. More

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The absolute worst of brand representation by a franchisee DCH Freehold Toyota has provided me with the worst car buying experience ever! They have failed to provided me with an adequate response to the issues DCH Freehold Toyota has provided me with the worst car buying experience ever! They have failed to provided me with an adequate response to the issues I originally detailed below, which I to be sent to William Liang who is the general manager and responsible for pulling the deal out from under Ian Salon. I also tried to contact William Liang via Linkedin to give him to opportunity to address this from a senior management point of view, but I received no response, I guess he was too busy getting more positive ratings for profit. I then contact Toyota USA directly to lodge a complaint. Only to be passed back to Matt Morano from DCH Freehold Toyota who offered nothing other than "we won't sell you the car now". He told me to go to another dealership, basically because I had an issue with how they behaved. I then followed up with Toyota's head office who said they (or any other car brand) can not intervene with a sale from a legal standpoint. I have no problem with that but I'm amazed that a brand like Toyota would not want to address some of the other unprofessional behaviour demonstrated by DCH Freehold Toyota during this sale. The bottom line here is there was a good deal, we agreed to it on the phone and they were going to work out how to take a deposit. Then changed their minds because I would collect the car at the end of the month and this sale wouldn’t go in August's numbers, because at the end of the day that’s all a dealer cares about; “what is the profit in this deal?” DCH Freehold Toyota are the living incarnation of the negative perception the general public has about the car sales industry. What follows is nothing other than the facts for you to make up your own mind about doing business with DCH Freehold Toyota. ++++ORIGINAL ISSUE SENT VIA EMAIL STARTS+++++ - On Thursday I contacted DCH about an ad listed in auto trader with car priced at $34,207. I asked for lease pricing and was handed over to Jim Rizzo - Jim Rizzo then sent me numbers but the sale price in his paperwork was not the price listed in the ad. On Saturday I contacted Jim by phone to discuss, he basically said he couldn't help me as there were people in the dealership,i had asked for revised numbers and an actual photo of the vehicle. I got a response late in the day that said you'll have to contact another sale rep. Incredible! - Monday after work I drove to the dealership from Manhattan with the view of giving DCH another chance. I dealt with Ian Salon, we test drove the vehicle he provided numbers, did the right thing and tried to close the deal but on the spot. I set out what I wanted to do. Review overnight, speak tomorrow with the view that if I'm happy we'd do the deal, I could do everything remotely and I could pick up the vehicle on 1st September when I returned from my travels - Tuesday I sent Ian a counter offer by email, he replied with what he could do on Wednesday afternoon - Thursday we spoke, I accepted the he gave me offer, reiterated about the pick up date and said I'd put a deposit down, he said deposits could not be taken over the phone due to the inappropriate conduct of other staff (I can only guess at what that meant). Now I've never not been able to pay over the phone in the US or any other country. He said he'd call me back with a solution. Minutes later he confirmed he would email me paperwork and that I'd be able to provide my debit card details to pay the deposit to hold the vehicle for me. As far as I'm concerned the deal is done at this point. - Thursday late afternoon I've not received this email from Ian and I'm about to leave for the airport. I contact Ian by email to confirm the deal is on and for him to send me paperwork. He replied and advised the General Manager had said no to the deal now as I would close in September! It's not my issue if you can't make your numbers and I think it's very bad form to go back on a deal when the customers intention and requirements has been clear from the start. - Thursday evening. I called Ian and asked to speak with the manager who made this call. He says you're gone for the day, I ask to speak with the most senior person. - I'm passed over to Dennis, I set out the above to Dennis, we debate a few things but ultimately his hands are tied as he can't override the general manager. I tell Dennis that I will happily post this set of events online on the dealership review site that is sent out in your emails. He then tells me that it's slander and he will find my profile online and say negative things about me. This is actually comical as I'm using a review service as it's intended to be used and your employee is saying I can't and he'll actually try to slander me. Quite incredible what you take a step back and look at the facts I've set out here. My phone number is below and I'd like you to call me ASAP so we can have a sensible conversation about this and you and I can save ourselves a lot of hassle and unnecessary effort. You need to make this right and also give me some form of additional compensation for the grief you are causing me by having to chase you and write all this down. I'm more than happy to take this issue up with your superior if you can't resolve it satisfactorily. +++ORIGINAL ISSUE SENT VIA EMAIL ENDS++++ More

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Painless! The smoothest transition from old to new that I ever had. Nori, Matt, Paul, Michelle and Dmitri were all true professionals. I will recommend to all The smoothest transition from old to new that I ever had. Nori, Matt, Paul, Michelle and Dmitri were all true professionals. I will recommend to all in the market for a new car. More

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Excellent Dch freehold Toyota was great to deal with .could not of had a better experience with them . I will tell all my friends about them, thanks again . Sha Dch freehold Toyota was great to deal with .could not of had a better experience with them . I will tell all my friends about them, thanks again . Shawn Mckeown of Barnegat NJ , More

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