Matt Newman
Matt Newman at Ken Ganley Ford Parma

Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
90 Reviews
4.8

90 Reviews

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90 Reviews of Matt Newman

August 26, 2025

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Employee Rating

The staff were very nice and accommodating. I would recommend Ken Ganley to my friends More

by Bwessel4386
Service Price Transparency
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Recommend Dealer
Yes
Aug 26, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

August 24, 2025

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Nice. Simple. Professional. Quick. Thorough. Efficient. Would recommend to anyone in need of auto services. More

by gbunch2021
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Recommend Dealer
Yes
Aug 24, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 19, 2025

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Great service and great people to work with! !!! Thanks again! Appreciate you all again so much More

by wnbritta
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 18, 2025

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Custom service sucks. I’ve been waiting for a recall part for 6weeks and still waiting. They keep blows me off when I call about the situation I’m told they found a part b More

by PASSATFORD
Service Price Transparency
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Recommend Dealer
No
Aug 20, 2025

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 13, 2025

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Very prompt service told me when to be here and took care of recall thanks for was8my maverick More

by RNETZEL810
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Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

Aug 13, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 09, 2025

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Amazing service from the team. Took care of car needs as quick as possible. Will be back More

by BILL.SALEM20
Service Price Transparency
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Recommend Dealer
Yes
Aug 09, 2025

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

August 07, 2025

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Staff is friendly. Service is very good. I trust the dealership. I've never had an issue . More

by CHARLENE.DINARDO
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Recommend Dealer
Yes
Aug 07, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 07, 2025

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George was great. The service department always does a great job for me. Highly recommended! More

by GEORGEJBODE
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

August 06, 2025

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They fit me in a week early… They Got me in & out super fast… nice guy More

by Gynxt2
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Recommend Dealer
Yes
Aug 06, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

August 05, 2025

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Employee Rating

They were very efficient and did a major repair on my automobile in a very timely fashion More

by Lesboogie99
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

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