Matt O'Shea
Matt O'Shea at Ken Ganley Westside Imports

Matt O'Shea | Page 3

Subaru Assistant Service Manager

Ken Ganley Westside Imports

25580 Lorain Road
North Olmsted, OH 44070

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4.7
54 Reviews
4.7

54 Reviews

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54 Reviews of Matt O'Shea

May 14, 2024

Dealership Rating
Employee Rating

Nothing new but they gave a pretty low trade in first offer. But, the worst thing about this dealer is that they nickel and dime on everything, including charging a fee for using a credit card for any s More

by ERICFELICIANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Imbrogno , Mike Olesen

May 14, 2024

Ken Ganley Westside Imports responded

We're sorry you did not have a positive experience with us. Thank you for your review. We are consistently looking for ways to improve. Your feedback helps us get better.

June 29, 2023

Dealership Rating
Employee Rating

The dealership is ok, I’m just not happy with various issues with my Impreza. More

by PINKMING0285
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sherry Workman , Igor Zaiats, August Zwierlein

Jul 03, 2023

Ken Ganley Westside Imports responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2022

Dealership Rating
Employee Rating

Great staff I would recommend the dealership the service department sales department finance and everybody else that helps you out very friendly atmosphere they will take the time to answer all your questio More

by CRAIGMS80
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bosko Gasic, Sandi Kuzma

Sep 26, 2022

Ken Ganley Westside Imports responded

Craig & Joni, Thank you for your kind review. We are glad you had such a good experience with your car buying experience. Please don't hesitate to reach out if you need anything further!

July 09, 2022

Dealership Rating
Employee Rating

My experience at the dealership was tremendous, with no pressure and expert opinions and advice to be found amongst all of the staff and management. I will most certainly purchase a third car from this dea More

by WILKINSI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Brown, Dylan Cairelli , Jenna Graham, Igor Manasiev, Igor Zaiats, August Zwierlein

Jul 11, 2022

Ken Ganley Westside Imports responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

April 02, 2022

Dealership Rating
Employee Rating

This is my first Subaru I have owned. After this exceptional service, this will not be my last one. More

by Tech327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aunna Regas

Apr 02, 2022

Tech327 responded

This is my first Subaru I have owned. After this exceptional service, this will not be my last one.

March 25, 2022

Dealership Rating
Employee Rating

The car was ready when promised, didn't have to wait long for them to bring it up to me and they washed the car for me also. More

by STROZ13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jenna Graham

Mar 28, 2022

Ken Ganley Westside Imports responded

Thank you for allowing us the opportunity to service your vehicle. We are very glad to hear that your recent visit was positive! We are looking forward to serving you in the future. -Ganley Westside Imports

December 16, 2021

Dealership Rating
Employee Rating

Check in was quick and easy. Work was done quickly. Everything went well and everyone was very nice. More

by tpe2cats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2021

Ken Ganley Westside Imports responded

We are so pleased that your service experience was top notch from start to finish! Please do not hesitate to reach out if you need anything in the future! -Ganley Westside Imports

Dec 18, 2021

Ken Ganley Westside Imports responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!

December 13, 2021

Dealership Rating
Employee Rating

Matt O’Shea detailed reason for visit on work order, arranged for ride home while car was assessed. Once mechanic checked car I received a call from Matt to explain work needed, cost and projected time More

by margaretp.mckenna58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2021

Ken Ganley Westside Imports responded

Hi, thank you for your kind review; we are happy to pass along your comments to Matt here at Ganley Westside Volkswagen! Thank you, and have a fantastic day!

November 21, 2021

Dealership Rating
Employee Rating

5 stars isn't enough, I will never go anywhere else! I would highly recommend working with Michael or Keith in sales. Both awesome and really know their stuff. Ben in finance was great as well and made it More

by TAYLORZORMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ben Stroh, Asif Kassam , Mike Olesen, Keith Rivers

Nov 22, 2021

Ken Ganley Westside Imports responded

Taylor, Thank you for your review of our staff and your excellent car buying experience! We want to thank you again for your business and we hope to see you again in our service department. We are so pleased that your car buying experience was top notch from start to finish! We hope you enjoy your new Forester! -Ganley Westside Subaru

October 09, 2021

Dealership Rating
Employee Rating

Everyone is friendly and helpful. The showroom, waiting areas are immaculate. I've had nothing but good experiences...so far. More

by adrirn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Rivers

Oct 11, 2021

Ken Ganley Westside Imports responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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