Matt Parnell | Page 4

Rich was great to deal with. Responsive to my concerns and no undue pressure. A pleasure to work with. Responsive to my concerns and no undue pressure. A pleasure to work with. More

by jburnsIII Verified Customer Verified Customer

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had an excellent experience working with Kaleb Mathis — he is truly an outstanding salesman! From the moment I arrived, Kaleb was professional, attentive, and genuinely focused on helping me find exactly w he is truly an outstanding salesman! From the moment I arrived, Kaleb was professional, attentive, and genuinely focused on helping me find exactly what I needed. He took the time to answer all my questions, explain every detail clearly, and made the entire process smooth and stress-free. Kaleb’s knowledge, patience, and dedication to customer satisfaction set him apart. He went above and beyond to ensure I felt confident and comfortable with my decision. If you’re looking for a salesperson who is honest, personable, and truly cares about his customers, I highly recommend asking for Kaleb Matthews — you won’t be disappointed! More

by RDunbar4 Verified Customer Verified Customer

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Ana listened to my needs and worked very hard to get the exact model ,color and options I wanted.I was even in my dream car a day earlier than expected.She is very knowledgeable and organized .I would happi exact model ,color and options I wanted.I was even in my dream car a day earlier than expected.She is very knowledgeable and organized .I would happily buy a car from her again and cannot recommend her more highly. More

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It was a pleasure doing business there. Greg was very professional and helpful. The whole team was courteous. We chat and set up an appointment on line for a test drive and bought a nice Greg was very professional and helpful. The whole team was courteous. We chat and set up an appointment on line for a test drive and bought a nice vehicle. We also bring the car in for addition PPF and tint. Everything was smooth. Highly recommend. More

by Kimtien Verified Customer Verified Customer

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The service department, especially now that Jason Peters has been promoted, is solid and I believe reliable and trustworthy despite the constraints they have to cope with under Morgan ownership. In contras has been promoted, is solid and I believe reliable and trustworthy despite the constraints they have to cope with under Morgan ownership. In contrast, the sales department continues to be dreadful. It took the finance department to ultimately sort out the mess on a lease buy-out that took far too many hours and 4 visits. Of note, Lexus Financial Services, a division of Toyota Motor Corporation, is atrocious and added insult to injury on this matter. The tension between LFS and the dealers and indeed Lexus itself is evident. LFS now has two formal complaints registered with them, still without a proper follow-up from Cynthia Tenhouse, VP Marketing, as repeatedly requested. Lexus's ad campaign offers, "Experience Awesome". As a career global ad executive, this corporation knows that to fulfill such a promise it must be delivered across all touch points and when it is not, even when its product is terrific, its brand equity will suffer! More

by Tony Jarvis Verified Customer Verified Customer

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Everything went smoothly and professionally, Excellent salesman (Tom McOmber). Everyone at Lexus was very polite. salesman (Tom McOmber). Everyone at Lexus was very polite. More

by fsalamy Verified Customer Verified Customer

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Best dealership experience yet! Luis and Matt took extraordinary care of us. I can’t stress how much I appreciate the patience and hospitality they showed us. Absolute 10/10 experie Luis and Matt took extraordinary care of us. I can’t stress how much I appreciate the patience and hospitality they showed us. Absolute 10/10 experience made possible by Matt and Luis. Highly satisfied. More

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Matt went above and beyond explaining everything that I needed to know about buying a car 1600 miles from home. He made the experience a great one. Thank you very much! needed to know about buying a car 1600 miles from home. He made the experience a great one. Thank you very much! More

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Nice people Great product Good service No pressure Available for help after sale Helpful staff Available for help after sale Helpful staff More

by pf58bmd Verified Customer Verified Customer

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We’ve been to a few dealers recently since it was time to switch out our cars but Lexus of Sarasota was one of the top dealers from our experience. We did a bit of research and had asked for the car to be pu switch out our cars but Lexus of Sarasota was one of the top dealers from our experience. We did a bit of research and had asked for the car to be pulled out for us the next day. Omar was our advisor and was very friendly, relaxed and helpful! We never felt pressured or felt like we were dealing with a car salesman. The whole process was very smooth including the finances and price negotiation. Everyone was very knowledgeable while providing great customer care and giving us the best price. Love our new car and the experience we had. More

by uyen.diep87 Verified Customer Verified Customer

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