Matt Parnell | Page 5

It was a pleasure doing business there. Greg was very professional and helpful. The whole team was courteous. We chat and set up an appointment on line for a test drive and bought a nice Greg was very professional and helpful. The whole team was courteous. We chat and set up an appointment on line for a test drive and bought a nice vehicle. We also bring the car in for addition PPF and tint. Everything was smooth. Highly recommend. More

by Kimtien Verified Customer Verified Customer

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The service department, especially now that Jason Peters has been promoted, is solid and I believe reliable and trustworthy despite the constraints they have to cope with under Morgan ownership. In contras has been promoted, is solid and I believe reliable and trustworthy despite the constraints they have to cope with under Morgan ownership. In contrast, the sales department continues to be dreadful. It took the finance department to ultimately sort out the mess on a lease buy-out that took far too many hours and 4 visits. Of note, Lexus Financial Services, a division of Toyota Motor Corporation, is atrocious and added insult to injury on this matter. The tension between LFS and the dealers and indeed Lexus itself is evident. LFS now has two formal complaints registered with them, still without a proper follow-up from Cynthia Tenhouse, VP Marketing, as repeatedly requested. Lexus's ad campaign offers, "Experience Awesome". As a career global ad executive, this corporation knows that to fulfill such a promise it must be delivered across all touch points and when it is not, even when its product is terrific, its brand equity will suffer! More

by Tony Jarvis Verified Customer Verified Customer

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Everything went smoothly and professionally, Excellent salesman (Tom McOmber). Everyone at Lexus was very polite. salesman (Tom McOmber). Everyone at Lexus was very polite. More

by fsalamy Verified Customer Verified Customer

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Best dealership experience yet! Luis and Matt took extraordinary care of us. I can’t stress how much I appreciate the patience and hospitality they showed us. Absolute 10/10 experie Luis and Matt took extraordinary care of us. I can’t stress how much I appreciate the patience and hospitality they showed us. Absolute 10/10 experience made possible by Matt and Luis. Highly satisfied. More

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Matt went above and beyond explaining everything that I needed to know about buying a car 1600 miles from home. He made the experience a great one. Thank you very much! needed to know about buying a car 1600 miles from home. He made the experience a great one. Thank you very much! More

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Nice people Great product Good service No pressure Available for help after sale Helpful staff Available for help after sale Helpful staff More

by pf58bmd Verified Customer Verified Customer

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We’ve been to a few dealers recently since it was time to switch out our cars but Lexus of Sarasota was one of the top dealers from our experience. We did a bit of research and had asked for the car to be pu switch out our cars but Lexus of Sarasota was one of the top dealers from our experience. We did a bit of research and had asked for the car to be pulled out for us the next day. Omar was our advisor and was very friendly, relaxed and helpful! We never felt pressured or felt like we were dealing with a car salesman. The whole process was very smooth including the finances and price negotiation. Everyone was very knowledgeable while providing great customer care and giving us the best price. Love our new car and the experience we had. More

by uyen.diep87 Verified Customer Verified Customer

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All of the employees that work there is very knowledgeable and professional and make you feel comfortable during your visit. knowledgeable and professional and make you feel comfortable during your visit. More

by Robertvargas25.rv Verified Customer Verified Customer

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Working with Luis was great, straight to the point and easy going. Luis made sure I always knew what was going on in the process. Would definitely recommend. easy going. Luis made sure I always knew what was going on in the process. Would definitely recommend. More

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You were honest and straight forward with both of us through out the entire purchase process through out the entire purchase process More

by llswarts Verified Customer Verified Customer

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