Matt Rafla | Page 2

Pain and Hassle Free Experience I came to Ray Catena as a first time leasee, expecting the process to be long and drawn out. I was completely wrong, and I was so pleasantly surprised I came to Ray Catena as a first time leasee, expecting the process to be long and drawn out. I was completely wrong, and I was so pleasantly surprised at their professionalism and proficiency. Everyone was warm and welcoming and accommodating. Matt Rafla is the NICEST guy, and took the time to answer all of my questions and really genuinely wanted to help me get everything I wanted within my budget. I am so pleased, and I will continue to work with Matt for as long as he’s in the business. I’ve already told all of my friends and family about the quality customer service and will continue to. I’d also like to add, when I went to pick up my car, George was very helpful and knowledgeable as he showed me all of the bells and whistles the car is equipped with. Thank you to everyone at Ray Catena ! More

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Outstanding professionalism and costumer service/sales Purchasing a new vehicle should always be this smooth and pleasant. Thank you Matt Rafla. Very friendly courteous staff & General Manager as well. Purchasing a new vehicle should always be this smooth and pleasant. Thank you Matt Rafla. Very friendly courteous staff & General Manager as well. Highly recommended. More

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Great experience Great dealership and staff. Very helpful during the sales process. Did a lot of online communication so I wasn’t sitting at the dealership for hours Great dealership and staff. Very helpful during the sales process. Did a lot of online communication so I wasn’t sitting at the dealership for hours which was a plus! Only went in to sign papers and pick up my car! The car was derailed to perfection and I couldnt be happier! More

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just great easy from telephone price to closing at the dealership. very professional with help from the manager. paperwork was simple and easy to understand. g easy from telephone price to closing at the dealership. very professional with help from the manager. paperwork was simple and easy to understand. great dealership to work with. More

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Excellent service Matt and the entire staff were a pleasure to work with. Found me the car I wanted and didn’t keep me st the dealership long. Matt and the entire staff were a pleasure to work with. Found me the car I wanted and didn’t keep me st the dealership long. More

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Knowledgeable and efficient I walked in at 4pm on a Saturday afternoon and Matt had me out in my new GLS 450 by 7pm (the dealership closed at 6pm). I told him exactly what I want I walked in at 4pm on a Saturday afternoon and Matt had me out in my new GLS 450 by 7pm (the dealership closed at 6pm). I told him exactly what I wanted, the time constraints I was on, and he delivered in an efficient, accurate, and professional manner. I was very impressed with his knowledge of the SUV, which I fell in love with, and walked away a happy, 100% satisfied customer. I would recommend anyone looking to purchase a car to work with Matt. More

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Matt Rafla Excellent experience with Matt Rafla. A very professional and knowledgeable sales person. He made my experience exciting and not boring like many othe Excellent experience with Matt Rafla. A very professional and knowledgeable sales person. He made my experience exciting and not boring like many other car dealershipds. More

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Matt did a fine job! Matt Rafla was a delight to work with. Took his time and explained the process well. He addressed our concerns and answered all our questions. Matt Rafla was a delight to work with. Took his time and explained the process well. He addressed our concerns and answered all our questions. More

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A very pleasant experience We did not intend this to be our final car buying visit, but Matt and company made our experience so pleasant that we have decided on the purchase rig We did not intend this to be our final car buying visit, but Matt and company made our experience so pleasant that we have decided on the purchase right there and then. More

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Amazing, Honest Service My husband and I have been looking for a new car to replace our 10 year old Acura. We currently own a 2013 Mercedes C300 - CPO and love it so we thou My husband and I have been looking for a new car to replace our 10 year old Acura. We currently own a 2013 Mercedes C300 - CPO and love it so we thought we would look into a 2018 Mercedes C300 CPO. We went to several Mercedes dealers and none of them gave us the warm and fuzzies (we purposely did not go back to the dealer we got the 2013 fun - horrible dealer experience). We met Matt when he called us after seeing our information come through on the your US website. We went in to meet with him and he was so knowledgeable, honest, and professional and even had a great personality. He had explained things to us (what the different packages were etc) better than any other Mercedes sales person we have met with. We also like that Matt was responsible to work with us any financing, extended warranties, etc. He knew tons about them and made it very easy to make a decision on what we needed. Through test drives to picking up car - Matt was amazing. We will definitely recommend him and Ray Catena - no questions asked. Matt is a go-getter and knows made us feel very comfortable and treated us with respect. Another positive quality with Matt is that he communicates and responds to emails, messages, questions in a very prompt fashion. I must have asked and emailed Matt 100 questions and he gladly answered them all to my satisfaction. when spending alot of money, we, like most others, want to make sure we are spending that money wisely, especially when a car is a purchase that you keep for a long time. We ended up purchasing a 2019 C300 . We love it and can't wait to show it off. For anyone looking to buy a Mercedes - Matt is the man. Thank you Matt. More

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