Matt Schiewe | Page 3

They gave me an unscheduled appointment the same day as my call, checked my battery’s condition, and assured me that my battery is in good condition my call, checked my battery’s condition, and assured me that my battery is in good condition More

by RDTR33 Verified Customer Verified Customer

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Great service and great job on my oil change really like the coffee bar and snacks the coffee bar and snacks More

by Aprgro4 Verified Customer Verified Customer

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Promise on time very pleasant to work with asked if I had questions or any concerns covered everything I asked questions or any concerns covered everything I asked More

by MACJA4 Verified Customer Verified Customer

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Everything went fine except for when I looked over the work order. The wrong mileage was put in the in/out box. The mileage when I brought it in was 18,615, The mileage on the work order is entered as 2 work order. The wrong mileage was put in the in/out box. The mileage when I brought it in was 18,615, The mileage on the work order is entered as 25,970. I called service about it and they said they would look into it, but I haven't heard anything about it. Please check this out and correct it. If you send this service info to Ford it will be incorrect! Thank you Roger Jorgenson 1 262 385 5351 More

by Rogjan1 Verified Customer Verified Customer

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Great customer service. Nice place to take my truck and I like your waiting area. like your waiting area. More

by HDIAZ5 Verified Customer Verified Customer

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These folks will call you back to back and harass you to pickup your car the second it’s done, they are a bit rude, and don’t seem to have a good handle on their logistics. Overall, a 1 star experience. pickup your car the second it’s done, they are a bit rude, and don’t seem to have a good handle on their logistics. Overall, a 1 star experience. We scheduled to take our car in for some recall repairs two weeks ahead of time. On the phone they told us they would have to see the car to decide if they needed to order the recall parts - I asked why they wouldn’t order the parts now and I could push the appointment further out if they needed more time, they responded that that’s not how they do things; weird, but okay. The dealership is a 40 minute drive so I wasn’t thrilled at the possibility of having to go twice, but hat are ya gonna do. We dropped the car off and told them we planned to pick it up at the end of the day. As soon as it was done they started calling and not leaving messages, which was weird, but they sent an email saying it was done so we were grateful that it wouldn’t take two visits after all and figured we’d pick up the car after work like we had planned. While we were at work they kept calling repeatedly and then left a cryptic voicemail (their first VM) around 2 saying they really needed to speak with us about an important update on the vehicle - I assumed they had done an inspection now and found a big issue. So I left work to call them back and found out they needed nothing, they were calling because the car was done. What a crock. I started to say we’d be in this afternoon but the employee cut me off to say “so you need to pick it up today because it’s waiting for you”. So bizarre that they were so desperate to get the vehicle out, just park it on the lot and be done like normal people. Meanwhile, we had a Subaru go in for a recall repair the week prior and had the total opposite experience. We got a brand new 2021 Ascent to drive at zero cost to keep for up to 24 hours after the car was ready for pickup, a concierge number to text if we had any questions or needs, they washed the car during the service for free, and did a free 4 page inspection on every piece of it. They didn’t even ask if we needed a rental, just told me right away on the phone when scheduling that they would automatically have one available for me at drop off. This was two really clear pictures of one dealer doing things exceptionally well and one being at Wal-mart level. Meanwhile, their tactics worked because now I think I need to trade my outback for an Ascent. More

by Anon101 Verified Customer Verified Customer

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It was great good service and quick! Really got me in and out of the servicing and did a efficient job on the oil change. out of the servicing and did a efficient job on the oil change. More

by Matthewharris916 Verified Customer Verified Customer

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Great service at a great price. The whole service department is very friendly. The sales staff and general manager are great. The hours of service are great. department is very friendly. The sales staff and general manager are great. The hours of service are great. More

by LSAMP12345 Verified Customer Verified Customer

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Keep up the good work!!! They are professional, clean , and complimentary!!!!! You guys do a great job. I like this place and will be back and complimentary!!!!! You guys do a great job. I like this place and will be back More

by CAPRICEH51 Verified Customer Verified Customer

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brought car in for maintenance and possible brake problems. brakes needed to be replaced, although the price was more than I expected; I felt that my car would be serviced more efficiently by service technician brakes needed to be replaced, although the price was more than I expected; I felt that my car would be serviced more efficiently by service technicians whose job is to work on Ford cars. I am totally satisfied with the service and the friendly employees I came into contact with, from the young lady who scheduled my appointment, to the shuttle service driver, The experience was very pleasant. Kudos to Gordie Boucher. I want to purchase a newer model of my Escape and I will be returning to you. Sincerely, Eloise Humphrey More

by ELOISE.HUMPHREY58 Verified Customer Verified Customer

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