Matt Shelton | Page 15

Great purchasing experience! This was my first purchase of a vehicle that was not pre-ordered. Matt was excellent in taking the time to let me test drive 2 cars they had in stock This was my first purchase of a vehicle that was not pre-ordered. Matt was excellent in taking the time to let me test drive 2 cars they had in stock. I found them based on internet advertising of a low miles Mazda 5 in stock sold as certified used. Matt was so helpful! I never felt rushed, but based on the time constraints I had with work, they were able to speed up the paperwork for me. I walked away with a new car and very happy with the purchase!!! Everyone was very nice. Told my husband it was the most pleasant car buying experience I've had. More

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2nd mazda lease Had lots of questions and found Matt Shelton and Manager Thomas Michael patient, informative and transparent during the entire process. Happy with my Had lots of questions and found Matt Shelton and Manager Thomas Michael patient, informative and transparent during the entire process. Happy with my new 2016. More

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Have been going to them for years...best in town!!! We have purchased 4 new cars here in the last 14 years and have been happy with them all Matt Shelton and Thomas are great to work with and make the We have purchased 4 new cars here in the last 14 years and have been happy with them all Matt Shelton and Thomas are great to work with and make the experience enjoyable. We also use them for servicing both our CX-9 and brand new 2016 MX-5 and our service advisor, Nick, has always treated us fairly. We love our brand new Launch Edition MX-5 and have made Mazda our car of choice for our household!! More

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Love my new car! We returned to Cardinaleway Mazda after purchasing my wife's CX9 in March. Matt Shelton and Wayne DeLeo took great care of us then and they just did i We returned to Cardinaleway Mazda after purchasing my wife's CX9 in March. Matt Shelton and Wayne DeLeo took great care of us then and they just did it again! I purchased a new 2016 Mazda 6. Their professional manner and patience were amazing. More

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A Life Changing Experience After some unsuccessful visits to other dealerships, I was fortunate enough to run into Matt Shelton and Thomas Michael. The two were honest, straight After some unsuccessful visits to other dealerships, I was fortunate enough to run into Matt Shelton and Thomas Michael. The two were honest, straight forward and sincerely in my best interest. It is extremely difficult to find good qualities in car dealers making me hesitant to trust them. Matt and Thomas proved otherwise and helped secured me a deal I could not walk away from. They were willing to work with me and my difficult circumstances, making me all the more appreciative. Overall, I ended up buying a new vehicle and am enjoying a life changing experience because of people like Matt Shelton and Thomas Michael. Thank you, More

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Awesome!!! Best car buying experience we have ever had! All the guys were great;Tom,Matt,Jonathan, and Aaron. All were very professional, no high pressure like Best car buying experience we have ever had! All the guys were great;Tom,Matt,Jonathan, and Aaron. All were very professional, no high pressure like some other dealers. More

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Denied obvious mistake, later apologized/admitted truth. IN A NUTSHELL, INCLUDING UPDATE: A Nissan car was listed and priced as a higher end model. It was not. It very very obviously a lower end model. When IN A NUTSHELL, INCLUDING UPDATE: A Nissan car was listed and priced as a higher end model. It was not. It very very obviously a lower end model. When I brought this to the attention of the salesman and the manager (with evidence!), I was not taken seriously. It felt as if they didn't want to hear "bad news," and so they intentionally ignored it, despite the implications of misrepresentation. I complained here on DealerRater. They then took the car to a Nissan dealership in order to verify and "prove me wrong." They then called, apologized, informed me that the VIN number pulled up the higher end version when typed into the database which is what they based their decision off of (instead of the actual car and evidence), and then admitted I was right. They lowered the price and re-listed the car correctly. They did apologize, and I totally see how this was an honest mistake, however I am still a little miffed that I was not taken seriously the first time. It wasn't until I complained publicly (here) that they gave my concerns and obvious evidence any attention. Original (full) story: My husband and I found a great car that we really liked and wanted to buy. It was late at night and we had to get home to relieve the babysitter, so we promised to be by the next morning. That night I did a little bit of double checking research (edmunds, kbb, etc.) and discovered their price was high, despite their verbal guarantee that they had the lowest or second lowest price on any car in the state. This made me curious, so I did a little more research and discovered that the Pathfinder for sale was labeled/priced as a "2010 Nissan Pathfinder LE," which is the higher end version of a Pathfinder (lots of bells & whistles). The car was obviously a 2010 Pathfinder S, the lower end Pathfinder. Photos, internet research, and official "features" listings absolutely proved it. I mean, this car had no 2010 LE bells & whistles, it was the "S" (lower end) version by every account I could research. I really liked the salesman, Matt, that we dealt with, and so I assumed that it could have been an honest mistake. I called Matt and explained my hesitation, and told him the evidence and where he could see/read the evidence for himself. He said he'd talk to the manager and get back to me. Turns out the manager not only refused to admit a mistake, but didn't change anything to reflect the truth. Despite blatant evidence that the car was not as represented, they denied and refused. I still wanted to buy it! I just wanted a price fair to what the car actually was! Admit your mistake, even an honest mistake. Or even just apologize and re-label/price the car for what it really is. Truly, I am more upset about not being taken seriously, than the actual (likely no-fault) misrepresentation. It felt like they didn't want to hear "bad news" truth, so ignoring it was their go-to option. Honestly, I still want the car, I just wish it was a company willing to admit an error that was selling it. **[UPDATE]: The manager (Al Lanz )has since called to apologize. He explained when they entered the VIN number into the system, that they took the car to a Nissan dealership to verify what the car actually was. He admitted that I was correct and apologized. They lowered the price to a fair price for the Pathfinder S. I will admit I was miffed that my initial concerns and evidence were brushed away and weren't taken seriously until I wrote a review. But I am grateful that they apologized and corrected the situation. More

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Great Experience Fast, Efficient, Excellent Customer Service, Knowledgeable, Willing to negotiate, Great Inventory and Competitive Prices. Nothing more needs to be sai Fast, Efficient, Excellent Customer Service, Knowledgeable, Willing to negotiate, Great Inventory and Competitive Prices. Nothing more needs to be said, need to hit 25 words. More

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Super courtious. Went in with the intent of buying a used car. But ended up purchasing a new 2016 CX-5. Austin Owens, Matt Shelton, and Thomas Michael made the alway Went in with the intent of buying a used car. But ended up purchasing a new 2016 CX-5. Austin Owens, Matt Shelton, and Thomas Michael made the always painful car purchase process much, much more pleasant then I think I have ever had with any other sales staff or dealership. Many thanks Gentlemen. And thank you Nick, for all of your help with servicing my many Mazda's that have come into your shop these past few years. More

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Excellent Car Purchasing Experience We were very impressed with the whole car purchasing experience at Cardinale Way Mazda. We worked with Matt Shelton and Brian McFadden who are both o We were very impressed with the whole car purchasing experience at Cardinale Way Mazda. We worked with Matt Shelton and Brian McFadden who are both outstanding! They are honest, straight forward, very knowledgeable and personable. Neither of them made us feel rushed; both took their time to answer our many questions, and succeeded in making the experience enjoyable. They worked diligently to obtain us the best possible price. Best car buying experience ever! Thank you so much. More

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