Matt Snipes | Page 19

Love my brand new Rava4 Simon was very attentive and was able to locate the car with the options I wanted. He took the time to show me how the electronic features of the car Simon was very attentive and was able to locate the car with the options I wanted. He took the time to show me how the electronic features of the car worked. Simone was professional and friendly and I will recommend him to my friends and colleagues. Thank you Simon and Tithlia Toyota of KLamath Falls for a wonderful 1st time new car purchase. More

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Terrible Dealership. Stay away from Lithia. They do not do a good job on ispections of used cars. They fix minimum things and cover up broken parts. They just want to make money and screw the cu They do not do a good job on ispections of used cars. They fix minimum things and cover up broken parts. They just want to make money and screw the customers. I have supported local bussiness but many of us will never again now. I bought a 2001 F-250. First look at truck dead batterys and corrision on battery terimals. It's a used truck so everything can't be perfect. When they say it has been inspected and all fuild levels are good then they should be. Looking around truck, the driver side rear tire had smell of gear oil and cleaned up oil. They said it was fixed. It was not. I should have not trusted them with fluid levels. I get home the transmission is 5 quarts low on fluid, the power steering pump half a quart low in a 12 mile drive. It had a serve power steering leak that they cleaned up and it was not noticable right away. I checked rear differential fuild almost empty. I take off tire and pull axle out and hub apart, to find orange rtv applied around axle seal. It was a cover up fix that held 12 miles. The oil slinger was broken that is what cut the axle seal. The axle seal and oil slinger about 20 dollars in parts. Why go through all the trouble of covering something up when it is easier to fix it the right way. I had to talk to numberours different mangers. They said they can not fix everything on a used car. Yes of course, no one is asking you to fix a dent or a rip on a leather seat. A new power steering pump is 60 dollars at Napa. Why wouldn't you fix that. One can say that is lazyness and I would be ashamed if that was a product that I worked on and just left things wrong with it. I have rebuilt and work on cars my whole life and maintain jets for the Air Force. You never get all the money you put into a car. I would rather have a good name them to cut every corner possible. Lithia of Klamath Falls would have not been out any money if they would have fix the power steering and axle seal. They are terrible mechanics and give us all a bad name. Since then I have bought used and new cars in Salem and have been treated well. Myself, family, friends and co-workers will never support a bussines like this. The sales managers I talked to, told me it was okay if they did not fix all the things wrong with a car. Is in okay to cover things up?? If there are leaks or mechanical problems with a vehicle they should be fixed or told about it with a reduced price. No one is asking to turn it in to a new car but to intentionally leave things wrong with it and cover it up is wrong. You should be ashamed. Never again will I buy anything from lithia. More

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