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Jonathan Lanphouthacoul
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Jonathan Lanphouthacoul
Service Loaner Administrator
Five Star Subaru of Grapevine
2651 William D Tate Ave
Grapevine, TX 76051
6 Reviews
Dealership Experience
1 yr, 8 mos
6 Reviews
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6 Reviews of Jonathan Lanphouthacoul
Helpful 
April 28, 2024
Great Dealership all the way around. I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue on my ‘23 Outback. Upon arrival I was greeted immediately upon pulling into the service drive. My service writer Michael O. is so efficient in orchestrating the process of getting checked in and within minutes the car went into the shop and Johnathan L had my complimentary loan car ready for me. The drop off process was so smooth that I didn’t even have time to enjoy a beverage/snack from the well stocked customer lounge. I drove the complimentary loan car home and within 4 hours I received a call from Michael O. that my vehicle was ready. Michael explained exactly what was found and the steps taken to correct the issue. I jumped in the loan car and drove the 9 miles from home to pickup my vehicle.. The smoothness of the entire service/warranty was amazing. If I knew how efficient the appointment was going to be , I could have easily stayed at the dealership. Thank y’all for your dedication to customer service and the efficiency you provide.. More
by gSCVreg
Other Employees Tagged: Mike Ohanesian, Jason Womack
April 05, 2024
The Service department is the best I have ever seen and I have seen quite a lot, from Ford, Chevrolet , Honda, Nissan and Mercury keep up the excellent work have seen quite a lot, from Ford, Chevrolet , Honda, Nissan and Mercury keep up the excellent work More
by FRISCO1004
Verified CustomerOther Employees Tagged: Tony Hooman, Kenny Wilder, Kenny Gaines, Rex So, D'Mitri Manivanh
March 30, 2024
Matt Branch was my Service Advisor - Very Professional and thats all I have to say and thats all I have to say More
by howiewalling
Other Employees Tagged: Matthew Branch, David Earnest
March 19, 2024
David, Steve, and Tony and rest of the Subaru Grapevine team were fantastic. David did an excellent job of keeping me current on the status of my car’s order as well as doing a great job on the purchase p team were fantastic. David did an excellent job of keeping me current on the status of my car’s order as well as doing a great job on the purchase process. More
by CAMOGHOST-2010
Other Employees Tagged: Tony Hooman, Corbin Beck, David Hendricks, Doug Burks, Steve Lennon
February 13, 2024
Prakash Ebbaru was my sales person and ensured a smooth transaction to get exactly what I wanted. Doug Laymon worked in the background and helped carry the purchase through seamlessly. Brandon Fraikes re transaction to get exactly what I wanted. Doug Laymon worked in the background and helped carry the purchase through seamlessly. Brandon Fraikes remembered me from past purchases and picked up right where we left off and had all my needs already ready. It was quick and painless. It's the reason I have purchased 3 vehicles from 5 star!! More
by DP
Other Employees Tagged: David Cheney, Doug Laymon, Brandon Fraikes, Prakash (EB) Ebburu
